SYSTEMS ADMINISTRATOR – DNS Specialist

This position may work remotely in one of the following states WA, CA, AZ, TX, DE, CO, OH

Are you looking for a role where you will directly impact the operation of a large portion of the Internet itself? In this role, You will be responsible for Top Level domains, such as .ORG, .INFO, and .LIVE, as well as for several countries, like Australia and Belize. You will join the elite team that has been running the DNS for 15 years and counting: over 400 Top Level domains in all, representing millions of websites globally.

Afilias is a global leader in advanced registry services and a subsidiary of Donuts Inc. From .life to .solutions to .news, Donuts is the rock-solid global leader in high-quality, top-level domains. Our fresh, relevant new domain names provide variety and choice to easily manage and amplify your digital identity. Donuts Inc. is headquartered in Bellevue, Washington with offices in Denver, Dublin, Los Angeles, Melbourne, Toronto and Beijing. Find out more about us at www.donuts.domains.

We guarantee 100% up-time for DNS Services and we are seeking someone to be an integral part of our DNS Infrastructure Group, or “DIG”, reporting to our Senior Director. DIG is responsible for running the DNS for over 400 Top Level Domains, as well as devising and providing support for emerging protocols in our industry.

In this role, the ideal candidate will design and implement the supporting infrastructure to facilitate DNS applications in a globally distributed environment, including traditional as well as cloud-based initiatives.

The Systems Administrator can grow into developing and shaping the future of the Internet by working within the Internet community to define, build and implement emerging technologies.

Key Responsibilities

• Implementation of new hardware and software infrastructure for DNS security, publication and resolution

• Design next generation DNS infrastructure, including systems, networks, and cloud-based initiatives.

• Retrofitting of existing hardware/software

• Troubleshooting and Maintenance of hardware/software

• Evaluate new hardware/software/protocols for production viability

• Work with vendors to integrate and support systems

• Documentation and training for peers and non-peer groups both within the organization, as well as externally for customers, government agencies, and the Internet community at-large.

• Provide second-level support to resolve customer and organization name service issues as submitted within the ticketing system, or as escalated by the Network Operations Center

• Develop pipelines, workflows, scripts and applications to automate common or repetitive tasks

Required Technical Experience 

• Proven success in corporate DNS operations (using one or more of: BIND, NSD, PowerDNS, knot, Unbound) and UNIX systems operations, preferably Linux and FreeBSD.

• Functional experience working with:

  •  IPv6 and routing protocols, including BGP (quagga, ExaBGP), multicasting, and anycasting

  • packet and traffic analysis

  • scripting using UNIX-based tools, (shell, sed, awk, perl, etc.) as well as Python

  • containerization, production rollouts and deployment scheduling in a widely distributed environment

Additional Technical Experience Preferred, but not required

• The ideal candidate may also be familiar with:

  • DNSSEC operations

  • DevOps, CI/CD pipelines and cloud-based rollouts

  • domain name registration and resolution protocols

  • Domain name industry experience

Required Skills

• Ability to quickly read, understand and analyze technical specifications 

• Occasionally required to work outside of regular office hours. Participate in on-call rotation

• Ability to work successfully from a remote location (home, remote offices, data centers) and with a geographically distributed global team

• Analytical and diagnostic ability

• Self-Directed (must be able to take initiative and prioritize interruptions) 

A few things to know about us

Donuts Inc. offers a competitive compensation/benefits package in a friendly, collaborative culture that values employee engagement and ongoing career development. Donuts Inc. also offers some great perks such as a generous bonus and option plan and frequent social events. Donuts Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, veteran status, marital status, sexual orientation, gender identity, disability or any other category prohibited by local, state or federal law. This policy applies to all aspects of employment, including recruitment, placement, promotion, transfer, demotion, compensation, benefits, social and recreational activities and termination.