Moov is the payments processor devoted to delighting users. We help software companies add money movement to their products, letting the end-user drive how they pay and get paid. 

We're seeking an ambitious, curious and results-oriented individual with technical and customer facing expertise to drive revenue. In this role you'll  liaise with product and engineering teams and assist the customer success team to  get up to speed with client requirements.

The responsibility of a Technical Implementations Manager is to be the face of Moov to the customers  to explain and demonstrate our technical concepts while onboarding and implementing with customers to ultimately ensure they can find success with our platform.

You will:

• Be measured by successful implementations 
• Work with customer and internal product and engineering teams to ensure that they are able to successfully leverage our software for their use case
• Communicate with the sales team to offer support where necessary.
• Be a primary point of contact for product and engineering teams to understand market requests and feedback
• Establish customer rapport
• Assist resolution of technical issues, bugs and feature requests by collaborating with the customer, support, customer success, product, and engineering
• Plan for modifications to products to meet consumer demands
• Assist in driving product adoption and expansion of Moov’s use case with that customer

• Join pre-sale and post-sale meetings to understand customer deliverables, required functionality and identify gaps 
• Help to modify the project scope, identify and troubleshoot problems with implementation or efficiency in process 
• Ability to explain technical concepts to stakeholders across engineering and business teams
• Assist with technical training of Moov platform 
• Define project responsibilities with stakeholder and manage entire implementation lifecycle for assigned customers
• Other duties as assigned by Moov and/or your manager

You have:

• 5+ years of customer facing experience
• 2 + years experience troubleshooting & implementing integration solutions via different tools, including but not limited to API, SDKs and JS.
• Strong communication, interpersonal, customer service, and sales skills.
• The ability to relate technical information to non-technical customers.
• Excellent technical and problem-solving skills.
• Good leadership and team working skills.
• Willingness to continue your industry knowledge.

Our company:

Moov is a 100% remote company with people from more than 25 states. We’re backed by a16z and other respected investors. We won Visa’s global Everywhere Initiative and our community of builders grows larger every day. We’re committed to building a team that represents a variety of backgrounds, perspectives, and skills and we embrace diversity, creativity, and equal opportunity. 

Our people:

Our customers come from all walks of life and so do we. We hire great people from a variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. 

We have mountain bikers, skiers/boarders, runners, video gamers, musicians, movie buffs, weight lifters, and about every other type of person in between. We enjoy solving problems and tackling challenges with creativity. If we don’t know the answer, we revel in the hunt to find it. We like helping people and choose to give first. We’re patient, open, and honest. If you share our values and enthusiasm for making the complex simple and delightful, you’ll find a home at Moov.

Benefits include:

• Competitive base salary + employee stock options w/early exercise opportunity
• 100% remote. We make remote-work work.
• We match what you contribute to your 401(k) up to 5% of your salary
• Generous parental leave
• Medical Ins: Health Savings Account (HSA) option w/employer contribution
• EAP and other wellness resources
• Flexible PTO + generous paid holiday schedule
• Learning stipend and a culture that encourages and promotes professional growth and development
• Home office stipend
• Culture of people helping people who give first, celebrate wins together and embrace autonomy, transparency, and trust
• The opportunity to join an experienced and ambitious team passionate about solving customers’ needs and who love what they do
• Partner with a community of 3000+ developers around the world, helping them focus on possibilities vs payments
• Employee referral incentive

Salary range: $115k to $130k based on experience, geography, and other key factors

Advice:

If you’re nervous about not meeting every qualification above, apply anyway. Moov is all about pushing boundaries—ours, yours, and the industry’s—so we look for curious people willing to experiment and grow. While we can’t teach curiosity and compassion, we can teach some technical skills. Of course, we can’t guarantee anything, but as Michael Scott says,“You miss 100% of the shots you don’t take!” (Or was that Wayne Gretzsky?)

One more thing:

Don’t go iron your clothes for your interview (do people still own irons?). We're all pretty casual here, so you can wear whatever you are most comfortable in.

Okay—last thing:

When you meet with us, have some concrete, tangible examples of when you’ve added value, improved something, created something, or done some fantastic, customer-centric work. We also want to learn about you as a person. If you want to know what it’s like working at Moov, check out stories from our employees.

PS:

Share our job roles with others! Wouldn’t it be nice to make new friends and bring over old friends? We think so.