The Role

The Outreach Training Team serves its customers through a variety of experiences, so the ideal candidate will have an understanding of both Virtual Instructor-Led and On-Site Classroom experiences.

The Training Manager is tasked with operationalizing Outreach’s Instructor-Led Training program to deliver the best-in-class training experiences for our customers. The ideal candidate will have a consultative mindset with background and experience in delivering training for software-based products. They will partner with the Customer Success and Professional Services teams to deliver instructor-led training offerings. Additionally, they will be quick to help advise customers on how best to leverage our training services to enable their teams.

Success will be measured via Customer sentiment and through meeting the needs of both the Customer Success and Professional Services teams. Training should be delivered on a timely basis at a high level of quality. 

This role reports to the Sr. Manager of the Customer Education team.

Your Daily Adventures Will Include

• Managing day-to-day training operations
• Collaborating with Customer Success and Professional Services to deliver training in all phases of the Post-Sales lifecycle
• Consulting with Customer-based Enablement teams on how to best enable their teams
• Monitoring resources to ensure training capability grows with demand
• Hiring / Onboarding (Training) new team members as needed
• Engaging Partner Training Services to help scale training offerings
• Mentoring and Coaching team members 
• Partnering with Instructional Designers to develop new training material and enhance existing content (such as a Train the Trainer program)
• Implementing tools and methodologies to streamline intake and delivery
• Gathering activity data, such as feedback and attendance 
• Monitoring and Reporting on training activities to leadership
• Working with the Sr. Manager of Education and Finance to develop and monitor financial metrics for spend pertaining to training engagements and analysis as well as key forecasting models and annual budgets

Basic Qualifications

• 5+ years managing fast-paced, Enterprise Training teams
• Bachelor Degree and/or equivalent, professional training, and/or certifications
• Experience in using data to develop programs and measure execution and effectiveness of training programs
• Strong empathy for customers
• Experience driving a revenue-driven business
• Excellent communication skills, both written and verbal, as well as excellent organizational skills
• Skilled at cross-department collaboration 
• Ability to grow, coach, and mentor employees
• You embody our core values. We are hungry craftspeople, we have grit, we are honest, we take ownership, we have each other’s back no matter what, we’re one with our customers, and we find strength in diversity and inclusion

Preferred Qualifications

• Knowledge and understanding of Sales as a discipline
• Aptitude and passion for technology and software products/platforms

Why You’ll Love It Here

• 100% medical, dental, and vision coverage for full-time employees

• Unlimited PTO (and people actually use it!)

• 401k to help you save for the future

• Company-organized and personal paid volunteer days to support the community that supports us

• Fun company and team outings because we play just as hard as we work

• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network)

• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents

• Employee referral bonuses to encourage the addition of great new people to the team

• Plus, unlimited snacks and beverages in our kitchen