About the Position

A core part of what we’re building at Assurance is a large network of on demand independent insurance who work on our platform to serve customers. As we build the future of insurance and financial services, the User Engagement Manager (UEM) is responsible for onboarding our user agents onto the Assurance platform. The UEM manages a team of User Engagement Specialists (UES) and leads the team to hit onboarding targets. UEMs own the efficiency and growth of this onboarding journey, so they must be highly data-driven as they usher agents through the onboarding funnel. The UEM should be able to effectively manage and inspire a team, run experiments to find and eliminate inefficiencies, and work with carriers to improve their agent appointment processes (and thus make Assurance’s agent experience more streamlined).

To be successful in this role, the ideal candidate will thrive in a fast-paced environment where they’re asked to wear multiple hats, be comfortable with change and working independently, and have experience leading a team in this environment. You should have a bias for taking action and you should consider challenges an exhilarating opportunity to overcome, learn, and achieve. Solutions, management, customer service and communication skills will always be top of mind for you, as you’ll be working with both internal and external stakeholders regularly. This is an ideal opportunity for someone who is interested in developing and strengthening their people management, operational, and project management skills.

We understand that people gain skills through a variety of professional, personal, educational, and volunteer experiences. We encourage candidates to review the key responsibilities and qualifications below. If you believe you have the transferable skills necessary to fulfill the responsibilities of this role, we encourage you to apply.

KEY RESPONSIBILITIES:

• Drive onboarding targets for your line of business. Oversee the day-to-day activities associated with the onboarding of new agents. Monitor and report on the onboarding stages for all new agents;
• Drive, maintain and update documentation and processes. Make recommendations for process improvements and drive implementation.
• Create and pull reports from Salesforce and monitor stages of the prospective agents to better determine where to focus efforts. Plan out the projects to execute based on these reports;
• Lead data compilation, analysis, background research and mathematical computations in tools like Salesforce, Excel, and Looker;
• Determine goals for the user engagement specialists and manage the team to goals. Help them hit their targets and provide technical support on all related systems and applications where needed;
• Acts as the frontline for the applicant tracking process, including troubleshooting and resolving applicant inquiries;
• Responsible for group onboarding events to ensure targeted prospective groups are efficiently onboarded with all information and system updates completed in a timely manner.

The be successful in this role, you must possess:

• 2-3 years of experience overseeing and managing 5+ people.
• 2+ years of experience as an operations manager, customer service manager, recruiter, people operations manager, or other administrative manager.
• An eagerness to identify challenges and implement solutions.
• Excellent organizational and project management skills.
• Strong interpersonal, oral, and written communication skills.
• Excellent customer service skills.
• Excellent attention to detail within a fast-paced and entrepreneurial environment.
• A strong command of Salesforce, Microsoft Office, applicant tracking software, and/or business intelligence tools.
• Flexibility and willingness to learn and work on different tasks as needed.
• Ability to take initiative to create change and manage multiple tasks at a time.

The following additional is highly desired:

• Experience in community management and/or working with on-demand networks.
• Experience within a startup or a company that is scaling quickly.

What Assurance Offers

At Assurance, we strive for audacious goals, and we’re relentless in our pursuit to be the very best we can be, personally and professionally. Our benefits program is intended to enable every Assurance employee to be the best version of themselves. Our culture clears the way for you to challenge yourself and achieve the impossible. Learn more about what makes Assurance

Our Culture 

Trust and Autonomy 

At Assurance, we hire experts in their field, and we give them the independence and trust to build based on their expertise. We find that brilliant people, given this freedom and trust, will collaborate to build far more amazing things than they could ever be directed to create.

Drive to Innovate 

We don't settle for the status quo – we're a team of innovators who believe that there’s almost always a better way. We operate on first principles – we challenge commonly held assumptions to create new and better solutions from scratch. In our short history we’ve made a lot progress with this mentality, launching new business lines and innovative products constantly. Following our historic acquisition by Prudential, we have more support than ever to innovate and change the world of insurance and financial services. 

Humble Collaboration 

We leave ego at the door and work together to uncover the truth. We prioritize what is best for the whole and avoid focusing on what is best for the individual. We all care about achieving goals more than looking good, and we're eager to constantly be learning from each other.

Our Benefits 

Flexible Working Environment 

Your schedule and working hours are up to you at Assurance. We care more about results than when and where you get your work done, and we find that a flexible schedule can help alleviate the stress of a rigid work-life balance.

Unlimited Time Off 

We work hard, so it’s important that we take time to refresh and reset when we need it. We empower our employees to take the time that make sense for them. 

Nutritional Snacks and Weekly Lunches 

We encourage a healthy lifestyle for employees in all ways that we can, and we don’t want it to be tough to find sustenance when you’re hard at work! We provide healthy, nutritional snacks throughout our office, and outstanding local coffee. We also host a weekly lunch, featuring top local restaurants, to accompany our all-company meeting.

Commuter Benefits 

We want to make sure it’s easy for you to get to and from work, so we a provide free public transportation or greatly subsidized parking close to our office.

Inspiring Offices 

From the beginning, our founders believed that beautiful, open, inspiring spaces lead to energy and creativity. We seek beautiful office spaces in all of our locations, and in 2020 we’ll be taking occupancy of a stunning new office on the top two floors of Madison Center in downtown Seattle – this space features floor to ceiling windows with stunning 360 degree views of the Puget Sound, and an exclusive private rooftop deck. 

Competitive Health Benefits 

Access to high quality healthcare is core to our business, and we care that our employees don’t have to worry about visiting a doctor. All employees receive competitive health, dental, and vision benefits packages.

Choice of High-End Equipment 

We want to make sure you’re empowered to create amazing things. We give new employees the option of a variety of high-end computers and accessories.

Investment Opportunities 

We believe in the importance of investing in yourself in a variety of ways, including financially. We offer a strong 401k plan, with options to invest in traditional, Roth, and after-tax options, all backed by a best-in-class platform from Prudential.