Director of Product, Fraud & Risk

| Seattle
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Are you a highly innovative and influential leader who wants to lead Product for Expedia’s Fraud and Risk organization? As the Senior Product Leader, you will be responsible to make Expedia Group the most trusted travel destination for our customers, partners, suppliers, and affiliates.

 

What you’ll do

  • Find opportunities to improve our fraud detection capabilities and drive strategic vision for our portfolio of products
  • Systematically assess our customers' (internal & external, consumers & businesses) current and long-term payments needs
  • Drive long-term improvements to our platform’s scalability, reliability, performance, and costs characteristics
  • Ensure alignment of strategy with retail brands, supply organization and the eCommerce Platform strategy
  • Own and drive the development of our annual plans. Develop and execute product roadmap and business cases to ensure customer trust and mitigate financial losses
  • Drive incubation of new risk mitigation models to build results-oriented advantage in the marketplace
  • Drive the communication and report on progress against our strategic goals to C-level leadership though monthly & quarterly reviews
  • Provide strategic and technical analyses in support of top priority initiatives
  • Act as a liaison and evangelist for Expedia's fraud and risk platform service offerings to internal customers and external partners
  • Build, develop and lead a small team of product leaders

 

Who you are

  • Bachelors’ degree in business, engineering or equivalent with a technology focus
  • Masters’ in business administration, engineering or equivalent desired
  • 3-5 years of experience in fraud management and chargeback recovery
  • 3+ years of product management experience in the tech industry, with planning or business development experience
  • Demonstrated experience to structure and analyze ambiguous and complex technology and business problems
  • Robust quantitative and qualitative analysis skills. Advanced data management skills with prior experience in financial/business modeling
  • Strong executive presentation development and delivery capabilities
  • Prior experience developing teams and senior product leaders
  • Strong program management with ability to deliver results through cross-geography teams
  • Good communication, influencing and relationship building skills with technology and operations teams as well as senior management
  • Familiarity with fraud vendor solutions is a plus

 

People Leadership

  • Inspiring and accessible as a leader
  • Create an environment where people can realize their full potential
  • Inspire peripheral relationships across Expedia Group
  • Passionate about engaging and developing talent; attract, develop, engage and retain hardworking individuals with a compelling, unifying vision that steers and motivates

 

Additional Competencies

  • Natural bar-raiser: curious and passionate, with a desire to continuously learn more, which you use to understand basic business operations and the organizational levers that drive profitable growth
  • Bias to action, being familiar with methods and approaches needed to get things done in a collaborative, lean and fast paced environment
  • Respond effectively to complex and ambiguous problems and situations
  • Lead mostly with questions rather than opinions, growing on the opportunity to own, innovate, create, and constantly re-evaluate
  • Comfortable making recommendations across complex and equally critical business needs
  • Simplify, clearly and succinctly convey complex information and ideas to individuals at all levels of the organization

 

Why join us

 

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, hardworking, and collaborative group of people. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.

 

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with modesty and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground, so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

 

If you have a hunger to make a difference with one of the most loved consumer brands in the world in the dynamic travel industry, this is the job for you.

 

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

 

LI-CW1

 

 

Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

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Technology we use

  • Engineering
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • AWSLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • CakePHPFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • DB2Databases
    • HBaseDatabases
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • TeradataDatabases

Location

Our new Seattle campus in Interbay is on the beach with sweeping views of the Puget Sound and Cascades.

An Insider's view of Expedia Group

What's something quirky about your company?

Everyone is obsessed with travel…Really! No matter who you are working with or run into in the halls you somehow always land on travel, where you have been, where you want to go or what is the next trip you are planning. Talk about a company with passion!

Laura

Recruiter

What's the biggest problem your team is solving?

In today's world, when you travel, you need things at your fingertips! Imagine you pull up your phone, click a few buttons, type some messages and get the answers to your travel needs quickly. That's what my team and I do - we give customers a rich experience to chat with a virtual assistant on any device and solve their travel problems right away!

Urja

Sr Technology Lead

What makes someone successful on your team?

Accept whatever starting point you have and creatively work with it to organically take a feature area, the team’s culture, and cross-org relationships to the next level. Don’t just take at face value your instructions, but turn every stone to solve user problems with joy and passion. The resulting impact is a sure sign of success.

Lawrence

Senior Technical Program Manager

What are some things you learned at the company?

What got you here today, will not get you there tomorrow. I believe this applies both organizationally and professionally; in order to maintain success, you must continuously evolve, challenge yourself, and take learnings from your mistakes.

Nicholas

Sr. Director, Finance

What are Expedia Group Perks + Benefits

Culture
Volunteer in local community
Day of Caring Volunteer Hours match
Friends outside of work
Eat lunch together
Intracompany committees
Check out our employee resource groups here: https://www.expediagroup.com/about/diversity-inclusion/
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes.
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We believe everyone deserves - NEEDS - time away from the office and we encourage employees to take advantage of their paid time off. We offer travel discounts to make it even easier to get out and see the world.

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