Expedia

Director of Product Management, Post-Booking Skills

Do you want to transform how millions of people engage with websites, apps, and bots through Conversational and Voice UI? Do you love creating platforms that blossom into experiences that you never envisioned? Expedia Group is building the world’s Travel Platform, and as a part of this, we are creating a Virtual Agent Platform that automates the most challenging travel journeys and scales to serve both customers and suppliers.

Our Virtual Agents use AI to learn new capabilities and continuously improve through network effects. We are looking for a you to be a data-driven, customer-centric, human-centered design and creative product builder and leader with an extraordinary ability to recruit, inspire, motivate and lead world-class product teams.

What you will do

• You will be adept at developing, motivating and growing results-oriented teams, effectively balancing strategic oversight and hands-on execution
• You will empower teams to lead and grow while operating with a significant degree of autonomy and approaching every situation through the lens of our customers
• You will display to the team, how to balance the requirement to execute quickly and the need to scale at the right time, creating new experiences and being open to learning and applying newly acquired knowledge
• You will foster healthy discourse and be an expert communicator
• Possessing the gravitas to be part of the leadership team, you will also demonstrate the ability to roll up your sleeves and support execution as needed
• You have experience successfully operating and thriving in complex, fast-paced environments and will utilize your forward thinking and bar raiser ability to challenge the status quo
• You will act as an entrepreneurial leader who can quickly comprehend new concepts and ideas with a bias toward action and results

Who you are

• As a quick learner and rapid synthesizer, you are a highly analytical and curious leader, having demonstrated that you can come up to speed rapidly to drive genuine innovation
• You exhibit an innate curiosity, a thirst for knowledge and are energized by the new and unknown
• You possess fierce customer centricity and advocacy and are obsessed with metrics and data
• You desire ownership and accountability for yourself and the team
• You project a healthy balance of strategy and deliberate execution, are committed to a long-term vision, but motivated by results
• You encompass a global perspective, preferably including direct experience in both US and international markets
• You highlight a demonstrated ability to deliver a product that delights end-users at worldwide scale within a time- constrained environment
• You can speak to your success in terms of innovation, creativity and “big thinking”
• You understand agile development processes, cloud, voice experiences, machine learning, mobile applications, and consumer facing product delivery/scaling mechanisms
• You are passionate about building and developing high-performing talent
• You can demonstrate your success leading a collaborative, matrixed, geographically distributed technology development and operations organization
• You have 5+ years of product management and leadership experience
• You retain a bachelor’s degree in computer science, engineering, or a related major is desired

Why join us

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground, so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

*LI-CW1

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.