About SkyKick

COMPANY DESCRIPTION

We are a fast-growing cloud startup in a multi-billion dollar market looking for you – a brilliant, creative, and entrepreneurial Director of Product Management to tackle hard technology problems and change the way small businesses use technology. This is a rare opportunity to come in at the ground floor with an experienced team to own the vision and development of a v1 cloud software application.

JOB DESCRIPTION

As the Director of Product Management, you’ll own the product vision and roadmap for one of our product areas. This includes all phases in the product development lifecycle. You’ll formulate the initial product vision and definition based on market understanding and customer needs. You’ll deliver iterative versions of the product with our talented engineering team to move through MVPs, to beta to a fully functional product that grows a recurring revenue stream from our channel of partners.

If you are someone who can deeply understand partner needs, think about customer personas, key scenarios and translate that knowledge to a rich product experience, this is the role for you. This position will have considerable impact and influence on our product direction, partner experience and company valuation.

This role reports to the VP of Product Management.

RESPONSIBILITIES

• Own and define the product strategy and vision based on you understanding of partner needs, market, competitive situation, and SkyKick’s corporate goals
• Drive research into customer insights to deeply understand customer needs and pain points then translate those into product opportunities
• Excel at listening, customer and internal stakeholder empathy, and the analytically abilities to focus what you hear into product insights and actions
• Be the product champion and customer advocate. Evangelize the product both in and outside of SkyKick. Think and act as a business owner.
• Define and help manage product KPIs and goals.

• You’ll be the subject matter expert for your area and how partners interact and experience the product throughout their journey with us.
• As the product owner you’ll drive the feature backlog, definition and prioritization with our engineering team.
• Work with our Partner Support team to understand their workflows and tools then define and implement improvements to make them more efficient and our partners more successful.
• Work with our technical writing and marketing teams to create documentation, marketing content and go to market deliverables
• Work with the team on processes to make the development process efficient, predictable, high quality and enjoyable
• Be a quality champion. Create measurement tools and processes to monitor quality and drive product and system improvements

• Create and manage customer feedback tools
• Define and set up monitoring of internal metrics to understand where we’re succeeding or need to improve

QUALIFICATIONS

We’re looking for a candidate who meets most if not all the following criteria:

• Demonstrated leadership & passion and a history or accomplishments particularly in owning a product area and ideally experience managing a product from initial concept to market success
• Willingness to learn, and a be team player, experience leading virtual teams and direct report
• 7+ years of software product management experience ideally with an internet or cloud focus
• Deep business understanding with an MBA or related education along with a history of working in technical environments likely with a technical degree in a field such as Computer Science

ADDITIONAL INFORMATION

We offer a competitive salary, strong equity package, awesome health care, all the usual startup amenities, and a great foosball table. Most importantly this is a great opportunity to make an impact and build something big with a successful and seasoned team. If you’re a strong team player and have been waiting for the right opportunity to do something revolutionary and make a huge impact, we’d love to hear from you.