Dropbox
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Seattle, WA
Remote

GTM Apps Product Manager at Dropbox

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Role Description
The Go-to-Market (GTM) Apps team is focused on driving growth & monetization by streamlining and optimizing our sales and customer success systems. Our mission is to lead initiatives that develop efficient, scalable systems for our Global Sales, Channel, and Customer Success teams, which helps unlock ARR not accessible through self-serve. We are a collaborative and empathetic team, focused on understanding what businesses need to work better together.  
Dropbox is looking for an exceptionally motivated GTM Apps Product Manager with razor sharp analysis skills to help our GTM Apps team in our journey to reimagine our tools and processes, and become a truly customer-centric and focused organization that puts the voice and the needs of the customer(s) at the core of whatever we do.  Working closely with our GTM leaders, individual marketing and sales stakeholders and cross-functional business partners, you will focus on implementing scalable processes and tools to help drive productivity and as well as the company’s growth.  This role will also ensure long term stickiness and relevance, and extraction of ROI, from the tools & systems enhancements we make available to our global marketing and sales teams. 
This is an individual contributor role that requires a deep understanding of sales and marketing processes, exceptional analytical skills, bias toward action, strong collaboration and communication skills.  It will directly impact the scalability of our Go-to-Market organization and the acceleration of Dropbox’s growth to help Dropbox achieve its vision and goals.
Responsibilities
  • Own the vision for Sales and Customer Success technologies for your domain and ensure that it aligns with the overall product and company vision.
  • Bring a strong knowledge of Sales and Customer Success technology capabilities to advise when existing system functionality can be leveraged vs. custom build options
  • Partner with Sales, Marketing, and IT (who owns the technology stack including Salesforce.com) to build in-depth knowledge of our Go-to-Market systems landscape & business processes to better leverage our current tools and identify key opportunities for improvements.
  • Collect requirements, formulate business cases and assist with prioritization and feedback collection
  • Assist with project scoping, business analysis & business testing beginning from ideation to execution.
  • Drive process and business systems improvements by crafting business requirements, managing subsequent cross functional request intakes and execution of end-to-end processes for Sales and Customer Success initiatives.
  • Manage risks, communicate project updates including timelines, risks, changes, and dependencies.
  • Lead as a cross functional liaison to ideate scope and gather buy in
  • Represent the needs of the Sales and Customer Success teams in cross-functional process and project work
Requirements
  • 5+ years of previous Product Manager, Agile Product Owner, Business Owner, or Business Analyst experience specifically in the areas of marketing systems or related environments
  • Experience with sales and marketing systems, customer relationship management tools, and related systems
  • Experience in developing and/or executing sales and marketing technology programs, with experience around needs assessment and systems rollout in the sales and marketing space.
  • Strong aptitude for marketing & sales methodologies, processes & project management
  • Excellent communication skills with an ability to work at all levels of the organization
  • Ability to understand complex product functionality, design and technical issues, in order to drive the right priorities, trade-offs, and resolutions
  • Prior experience in Agile/sprint development workflows preferred
  • Intellectual curiosity, ability to roll sleeves up and get work done
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Where we are

*Dropbox Studios are collaborative spaces designed for teamwork and community-building. Employees will not be able to use them for solo work.

Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • KotlinLanguages
    • FluxLibraries
    • jQueryLibraries
    • ReactLibraries
    • HadoopFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • HBaseDatabases
    • MemcachedDatabases
    • RedisDatabases
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What are Dropbox Perks + Benefits

Dropbox Benefits Overview

We’re proud to offer benefits that help all Dropboxers take care of their holistic selves, so they can keep flowing at work.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Restricted work hours
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
In addition to our Unlimited Vacation Policy, Dropbox also has one companywide PTO day a month
Paid Volunteer Time
Sabbatical
At Dropbox, this is called 'Recharge'
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We began a new 'Perks Allowance' in 2021 when we went Virtual First. Dropboxers are provided a generous individual allowance to spend on what perks really matter to them while at home- whether that's wellness, caregiver support, productivity, ergonomics, learning, food services, afterschool programs for kids, or something else! Read more here: https://bit.ly/3uM0gG3

An Insider's view of Dropbox

How would you describe the company’s work-life balance?

In the first time in over a decade, I’ve been able to actually have work life balance and to develop healthy habits because of Virtual First. My commute time is now filled with a morning workout and the end of my day now looks like being able to cook for myself. I also was able to move closer to family, which means the world to me.

Caitlin

Diversity Program Manager

What's the biggest problem your team is solving?

In a world that’s radically shifting virtual, it’s exciting to be at a company aiming to solve a lot of the problems at the crux of the transition. I’ve been working on projects that help small businesses using Dropbox collaborate and improve their overall user experience.

Micah

Software Engineer

How has your career grown since starting at the company?

Dropbox truly invests in their employees and supports internal mobility. Each year I’ve worked at Dropbox, my role has changed slightly. It’s kept me engaged, challenged me, and allowed me to constantly be in a learning environment.

Hannah

Project Manager

What is your vision for the company?

I see the 40-hour office workweek becoming a thing of the past. Employees will escape grueling commutes and gain more control over their day. The workplace will now be wherever work happens, and the workweek will be whenever work happens best for each person. We'll grow stronger as we integrate dispersed talent with diverse perspectives.

Drew

Co-founder and CEO

How does the company support your career growth?

There’s always an opportunity to pivot and learn new skills or internally transfer to a team that’s outside your normal scope of work. The humility and empathy that Dropboxers have is unlike anywhere else I’ve worked. There’s always going to be someone on the other side willing to bring you in on a project or mentor you.

Mack

Content Marketing Operations

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