Manager of Product Operations at Knock (Seattle, WA or Remote)

| Seattle | Remote
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We are very happy to announce that we have officially re-opened our Ballard HQ office for voluntary use at 50% capacity! It's excellent to be seeing people in person and have the buzz going again. In order to maintain safety, comfort and flexibility, we currently offer most employees the choice between 3 work locations: HQ-first, Hybrid or Remote; if there are specific location needs, the job description will indicate that below. It is also important to note that we are only able to hire employees who are eligible to work and are based in the US.

We look forward to having you apply to join our team of Knockstars!


The Role
Manager of Product & Engineering Operations. You will work closely with our VP of Product in delivering a strategic roadmap, and be responsible for the Quarterly Planning Process. As well, you will play the role of Scrum Master and lead a lean and agile team that helps to create and manage the strategic operations playbook alongside Engineering. The team is responsible for developing and measuring KPI’s of product and engineering development to understand what’s working, and what we can do better. Product Ops also helps strengthen the relationship between Product, Engineering, and GTM communications by streamlining and evangelizing processes and making sure Product to Operations is going smoothly and that customers are adopting Knock. The Operations team is already established, so you'll have support, but you will still get the opportunity to build in this role, we are growing fast and you will help support that.

The Team
The Product team covers Product Management, UX/UI Design, Product Operations, and Data Science and consists of talented and passionate team members, working to make Knock the premier software product in the Multifamily real estate industry. The Product team is laser focused on delivering exceptional value to our customers. We enable our customers to understand the occupancy dynamics of their portfolio, and then what they should do across marketing, sales, retention, and operations to ensure they maximize their business results. And not only what they should do - but then we allow them to take direct action within our product! Whether it's automating marketing campaigns, streamlining communications through AI and centralized dashboards, or running effective renewal initiatives (half of renters move out!), Knock is the place where our customers get their work done. The product space is challenging and exciting - we are at the intersection of workflow, communications, consumer services, and advertising. We also have an incredibly valuable data asset, and there are many opportunities for incorporating advanced data science and AI/ML to solve many problems.

Day to Day

  • Creating and managing the Operations playbook
  • Running Scrum Ceremonies
  • Ensuring that SDLC processes are being adhered to
  • Tracking performance using metrics (planning, throughput, SLA, etc.)
  • Helping Product and Engineering to stay organized and on deadline
  • Making sure that the road map, build, dates, and details are easily consumed by the Go To Market team
  • Coaching, leading, and mentoring team members (2 currently) 

Basic Qualifications

  • Experience as a Scrum Master
  • Experience in a Product Operations role - developing and measuring KPI’s of product development to suggest improvements
  • Leadership experience 
  • Strong knowledge and comfort with SDLC processes. 
  • Experience with Agile, Scrum, and how to drive adoption of these processes.
  • Strong knowledge and comfort with Jira administration
  • Proven success leading, coaching, and mentoring a successful team
  • Experience supporting a team of at least 50 Engineers
  • Scrum/Agile certification
  • Enterprise SaaS experience (B2B preferred)

Why You'll Love It Here

  • You'll join a category-creating company that has enthusiastic customers, an ambitious roadmap, and industry leading products.
  • You are comfortable taking risks and thinking outside the box.
  • Being part of a great team with solid infrastructure in place.
  • You want an opportunity to win, drive change and be in an environment that will optimize for your success.
  • You embrace our set of core values - determination, excellence, trust, and community.
  • Competitive cash and equity compensation.
  • 100% medical, dental, and vision coverage for full-time employees. Partial family coverage optional.
  • Flexible time off & paid holidays.
  • Parental leave program.
  • 401k with a match program to help you save for the future.
  • Learning & Development assistance.
  • We like to do fun things together (Virtual for now!) such as conferences, off site retreats, and happy hours.

About Knock
We started Knock to solve problems we faced ourselves. One of those problems was that the process for renting an apartment hadn’t evolved at the same pace as technology. Our mission was to improve the experience for both apartment renters and managers.

We’ve developed an industry-defining SaaS platform, an intelligent front office platform providing the efficiency and business intelligence tools needed to maximize occupancy, rent growth, and customer happiness at every community. Our customers trust us to deliver the consumer experiences and business applications that are essential to their bottom line. The proof is in our 10x revenue growth over the past two years, in addition to our numerous industry awards.

In February 2021 we raised an additional $20 million in a growth funding round led by Fifth Wall, the largest venture capital firm passionate about the global real estate industry and the clear leader in PropTech investing. This investment, our largest fundraise to date, will be invested directly into further innovation on behalf of the incredible #multifamily industry: http://bit.ly/knock-5thwall

Past investors include Madrona Venture Group, Lead Edge Capital, Seven Peaks Ventures and Second Avenue Partners.

Our Values
To be successful and recognized at Knock, you should naturally encompass our core values: Determination, Excellence, Trust and Community. We take these behaviors seriously and expect everyone to bring a positive Knockstar demeanor with them to work every day.
At Knock, we have a #oneteam philosophy. A big part of bringing new capabilities to life is to continue to bring in outstanding talent that works together toward a common goal. We’ve been especially fortunate to build an outstanding team that delivers real value to our customers each and every day. We can’t wait to hear from you!

Awards
We have been recognized over the past several years across multiple platforms as a best place to work. Most recently these awards have included:

Built In Seattle's 100 Best Places to Work (2021, 2022)
Built In Seattle's 50 Best Midsize Places to Work (2022)
Built In Seattle's 50 Best Small Places to Work (2020, 2021)
Best Places to Work Multifamily® (2021, 2022)
Best Places to Work Multifamily® for Women (2021, 2022)
Inc. 5000 Fastest Growing Private Companies (2021)
NAA Best Places to Work - Suppliers (2020)


Important Information
Knock is committed to crafting a diverse environment and is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, disability status, or other characteristics protected by applicable laws. We welcome all, and encourage all to apply!

Please know that due to the nature of our business and housing potentially sensitive data, a background check is required to join Knock. We will, nonetheless, consider qualified applicants for employment with arrest and conviction records in a manner consistent with local requirements.

Knock uses the E-Verify employment verification program.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • Google AnalyticsAnalytics
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM
    • MailChimpEmail

Location

Ballard is a hip waterfront neighborhood with trendy restaurants, indie shops, bars and craft breweries centered on historic Ballard Avenue.

An Insider's view of Knock

What’s the vibe like in the office?

Very laidback and welcoming. I am hybrid and work mostly remotely, but will come into the office every couple of weeks. There's always snacks, good chats with other people due to the open floor plan, and places like phone booths to use when you need to dial in and focus. It feels more like a communal working space than an office.

Scott

Senior CSM -> Program Manager, Product Operations

What's the biggest problem your team is solving?

Overcoming customer challenges, training new hires and ramping them up quickly.

Mike

Director of Sales - West

What are some things you learned at the company?

I really like that we are using the Objectives & Key Results (OKR) goal-setting methodology. It aligns the individual's goals all the way up to the company goals and provides for transparency across the company. It gives me assurance that my efforts are making a difference to help us meet our company goals.

Stacy

Director of Finance

How do you empower your team to be more creative?

We encourage teammates to think “an ounce of prevention is worth a pound of cure”. I never miss an opportunity to challenge a teammate to try harder to find a preventative solution to a problem (product, process, people) before agreeing to move forward with a "cure".

Demetri

CEO/Co-founder

How has your career grown since starting at the company?

I started at Knock in Jan 2019 as a 1-person team covering all things PeopleOps. The team has grown to 8 people with specialities in IT, Office Admin, Talent & HR. This allows us to provide the best support to our employees so they are happy, engaged and successful at Knock. We continue to build a great culture for future Knockstars!

Nicole

VP, People and Culture

What are Knock Perks + Benefits

Knock Benefits Overview

We built Knock to be a place where you can do your best work. We make sure of this by providing flexible time off, wellness program, commuter benefits, 100% paid medical, dental & vision premiums, as well as free lunch in the office on Fridays along with monthly company sponsored happy hours with your teammates!

Culture
Volunteer in local community
The last couple years we have done toy drives during the holidays to support our local community.
Partners with Nonprofits
We partner with OneApp and OneApp Guarantee to help our community in a way that reflects our business and supports the customers of our customers by helping renters get access to housing.
Friends outside of work
Eat lunch together
Intracompany committees
Knock has a community committee that focuses on community, culture, our values, etc.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Diversity Employee Resource Groups
To foster an accountable, diverse, equitable, and inclusive culture at Knock where an empowered workforce of all abilities, backgrounds, and identities is attracted, hired, retained, and promoted.
Health Insurance & Wellness Benefits
Dental Benefits
Knock pays 100% of employee premium costs and 25% of family premium costs.
Vision Benefits
Knock pays 100% of employee premium costs and 25% of family premium costs.
Health Insurance Benefits
Knock pays 100% of employee premium costs and 25% of family premium costs.
Mental Health Benefits
There are mental health benefits through our medical insurance provider.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
We launched a discretionary match program in 2021 that all eligible employees can start contributing and saving starting the first of the month following their start date.
Company Equity
4 year vesting period - 1 year cliff at 25% then monthly for the remaining 3 years.
Match charitable contributions
New partnership announced with OneApp Guarantee and Knock has committed to matching donations of employees.
Child Care & Parental Leave Benefits
Generous Parental Leave
We follow all local and federal guidelines for parental leave. We ensure up to 8 weeks full salary for the birth parent. We also ensure up to 4 weeks full salary for the non-birth.
Flexible Work Schedule
The standard work week is 5 days (Mon - Fri), but Knock understands life happens and works with employees on specific scheduling needs.
Remote Work Program
We allow most positions to be based almost anywhere in the United States.
Family Medical Leave
Company sponsored family events
Once a year we do a summer BBQ that all employees can bring families to attend. Occasionally our monthly happy hours will be at a location that will be family/dog friendly.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
This is included in our flexible vacation policy. We love it when our Knockstars give back to their community and allow them to take paid time off to do so.
Paid Holidays
Paid Sick Days
Employees have flexible sick time per our flexible time off policy.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
We offer commuter reimbursement to employees who choose to be office-based and use public transit.
Company Outings
We host regular events for employees that include in person and virtual get togethers. This can be company-wide or team specific.
Stocked Kitchen
We have an awesome coffee machine that can make various styles of drinks, a Bevi machine for flavored sparkling water, and a wall of snacks to keep the team fueled throughout the day.
Some Meals Provided
Once per week meals that vary week by week. Sometimes it is breakfast, sometimes lunch, and sometimes a fun afternoon treat.
Happy Hours
The company hosts at least 1-2 happy hours per quarter.
Parking
We offer limited parking to employees based on availability.
Pet Friendly
Knock's pet policy is occasional bring your pet to work days.
Fitness Subsidies
LA Fitness is across the street from our HQ, but the membership is good for all signature clubs across the US. We offer a discounted monthly rate with no sign up fee and includes a free guest pass.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Knock hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Time allotted for learning
We support our employees if they want to further their skills and commit a small portion of their work time to doing so.
Paid industry certifications

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