Product Manager, Visibility at Flexport

| Bellevue
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Build the world’s best solution for answering the question “Where’s my stuff?”The opportunity

Flexport’s Visibility service is the cornerstone product for Flexport’s evolution into becoming the global platform for trade. The Visibility team delivers universal visibility of cargo for Flexport’s clients with the ease of a Google search. Be a part of the team helping to expand and deliver this service and help grow Flexport to be not only the top freight forwarder, but deliver a true global operating system for trade.

You will:
  • Reporting to the Group Product Manager for Visibility, you will solve a fundamental customer need in a complex, fragmented domain, answering the question, “Where’s my stuff?”
  • Coordinate and prioritize the roadmap between Engineering, Business Operations, and Customer needs.
  • Leverage the team’s domain knowledge of freight forwarding and global logistics to define, refine, test, deploy, and support the Visibility services that we deliver to our external and internal customers.
  • Collaborate and engage both with your internal peers and the larger logistics community to deepen your domain knowledge and help evangelize our service.
  • Dive deep into the technology, data, and partners that drive our visibility offering.
You should have:
  • A bachelor’s degree, or equivalent. 
  • At least three years of high tech product management experience in a fast-paced, dynamic environment.
  • Business acumen - you understand the levers of the business, know how to set KPIs, and relate your product work to the company’s financial health
  • Relentlessly data-driven
  • A strong sense of ownership - you can work independently and lead a product development team with many cross-team dependencies and impacts.
  • Ability to navigate ambiguity - given an open-ended task, you deliver great work!
  • Crystal clear communication skills and can make sure everybody is on the same page
  • A passion for design and building simple, usable features
  • The ability to cut through complexity, with a near hacker-like mentality.
About Flexport

Flexport believes global trade can move the human race forward. Our mission is to make global trade easier for everyone. To achieve this, we’re building the “Operating System for Global trade” — a combination of modern, internet era technology & data analytics; logistics infrastructure; and supply chain expertise. 

Flexport connects ~10k clients and suppliers across >100 countries, including established global brands like Georgia-Pacific as well as emerging innovators like Sonos. Founded in 2013, we've raised >$1.3B from SoftBank, Founders Fund, GV, First Round Capital and YC. We’re excited to start seriously scaling up after our recent $1B investment from SoftBank’s Vision Fund early this year.

Worried about not having any freight forwarding experience?
  • Don’t be! We’re building the first Operating System for Global Trade. That’s why it’s incredibly important for us to bring people from diverse backgrounds and experiences together with our industry veterans to help move the freight forwarding industry forward.
  • What’s freight forwarding and why does it matter? Freight forwarding is the coordination and shipment of goods from one place to another and it’s what makes global trade possible. Flexport is on a mission to make global trade easier for everyone because we believe it can help connect the world and break down economic barriers.
  • We know this industry is complex. That’s why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success. 

At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.


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Location

Our office is right in the heart of historic Seattle, steps from Pike Place Market and surrounded by food, music, art, and ocean and mountain views.

An Insider's view of Flexport

What’s the vibe like in the office?

The Seattle office is incredibly collaborative, fun, and full of energy. Whether it’s spinning a prize wheel for birthday gifts or having offsite events on a boat, our office always finds ways to come together and appreciate one another for the work that we do.

Dylan

Data Operations Associate

What projects are you most excited about?

I’m excited to be working on improving the performance of our teams using data-driven analysis. Combining what I already know about data with everything I still have to learn about operations will be a great challenge that I'm ready to take on!

Seema

Data Operations Associate

What makes someone successful on your team?

Knowing how to be a team player. At Flexport, you can't grow the business alone. That means dropping what you’re doing to help the person next to you, dive head first into a problem, and take initiative when you see a gap. The people on our teams come from a diverse pool of work experience, so there's always someone who can offer their expertise.

Cayla

Global Operations Manager

How do your team's ideas influence the company's direction?

Flexport is customer-obsessed, and thus our direction must be influenced by the ever-changing needs of our clients. Our teams collaborate closely with our clients to learn what truly impacts their supply chains, and it's our responsibility to unlock and create value by funneling those insights into our own work and throughout the rest of Flexport.

Pete

Senior Global Operations Manager

How does the company support your career growth?

The opportunities to grow your career at Flexport are vast. Expansions globally and domestically provide you the ability to master your work, but also expand your day to day and round out your experience. In addition, weekly meetings with your manager provide you the opportunity to state your career goals and discuss ways to achieve them.

Aaron

Global Operations Associate

What are Flexport Perks + Benefits

Flexport Benefits Overview

Flexport is an employee forward company. We know that life comes first and want you to take the time you need with our flexible paid time off program. We offer 100% covered health, vision, and dental insurance, 401K, performance bonuses, stock with a 10-year tax option, commuter benefits, a generous maternity (18 weeks with a phase back program that offers reduced hours and flexible schedule during their first month back) and paternity leave (8 weeks), free lunch and snacks, dog-friendly offices, pay equity, career advancement, and more.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program

Additional Perks + Benefits

We're proud that we collectively speak over 40 languages and live on 3 continents. We strive to create a workplace where candidates, employees, and all community members within Flexport’s ecosystem of connected organizations are encouraged to share their stories, celebrate their cultures, and learn from one another. Joining Flexport means joining a truly global community.

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