This position reports to: Director, Product Management

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. 

We’re disruptive.  We work hard but try not to take ourselves too seriously.  We are highly adaptable and constantly evolving.  We are passionate about our product, and we live for our customers.  We have high expectations and a career at ServiceNow means challenging yourself to always be better. 

What you get to do in this role:

• As a Product Manager you will be a member of a team that is responsible for building and integrating software components that acquire, correlate, aggregate, analyze, store and visualize enormous amounts of data regarding the health and performance of our cloud and underlying services and infrastructure.

In order to be successful in this role, we need someone who has:

• Strong background in data analysis, problem solving with strong communication skills.
• Should be able to analyze production data and must be able to point out to monitoring deficiencies and areas to improve. The scope includes Alert and Incident Analysis, mapping and co-relating alerts with INT's and doing root cause analysis with taking into account other available tools like BigData and Splunk.
• Should be able to transform the analysis and BI data collected into potential concrete checks that will help improve customer experience, this includes working with Engineering team, Operations Engineering team, SRE team and Customer support team.
• Should be able to work cross functionally with all stakeholders in driving down Alerts by development team to production, the scope includes working with engineering team to identify the fidelity and volume, mapping it to the impact it will have with respect to outages and TTR.
• This includes following and enhancing the on boarding process as we move forward, making it more efficient is the key
• One should be able to work at all levels with respect to data and analysis, this includes but not limited to identifying process gaps and documentation that will help improve the bigger monitoring team
• You should have strong skills in Excel, Data analytics Tool like Tableau, Power BI etc.
• Familiarity with languages like Python and JavaScript will be helpful
• Prior experience of ServiceNow Platform will be a plus

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or [email protected] for assistance.