Product Specialist

| Seattle

About SkyKick

SkyKick is a fast-growing pioneer in the cloud market and has won numerous awards from Microsoft Partner of the Year to Red Herring Top 100 North America. Our mission is to build SaaS products that take on the IT industry's cloud challenges. Our products are 100% partner channel focused and have helped over 5,000 global partners build successful cloud businesses by making it easy to move, backup, and manage their customers in the cloud. We empower leaders company-wide to develop solutions that are changing expectations. We love the new scale opportunities that come with our growth and would love to share this amazing journey with more passionate people!

We are headquartered in Seattle, WA and as a 100 Best Company in Washington, we offer a competitive comp and benefits package, along with great perks! SkyKick is a proud equal opportunity employer. For more information, visit www.skykick.com.

About the role

SkyKick is in search of a creative, charismatic, and career-minded Product Specialist to join our Customer Success Team. This position is located at our Seattle headquarters. In this critical role, you will impact the success of not only your team and our company – but most importantly, the success of our clients and how they thrive through the use of cloud technology. You are passionate about learning as much as being able to help others. This role affords you the opportunity to directly influence and improve the experience of our products and services that are pioneering the Cloud Market.

This role will be assigned a specific permanent work schedule based on business need. The daily start time for this role ranges between 6am - 9am PST. During your first 8-12 weeks, new hires should be prepared to work Mon-Fri 9am-5pm PST for training. 

What you'll be doing:

  • Fielding questions from customers over phone
  • Writing well-constructed emails about complex technical issues
  • Investigation and troubleshooting
  • Training/Educating customers on not only what technology does, but why it does so
  • Actively monitoring platform to ensure quality
  • Self-Managing prioritizations to maximize partners’ and customers’ experience
  • Collaborating in team environment, escalating when necessary

About You

  • 2+ years of customer service experience in a technical environment
  • Knowledge and experience with web-based applications, networking technology, and email
  • Excellent troubleshooting and problem skills
  • Professional written and verbal skills
  • Technical acumen and ability to learn new concept quickly
  • Ability to multi-task amongst complex projects and work well both independently and with the team to deliver results
  • Proficiency working with Microsoft technology & other cloud-based information systems
Read Full Job Description

Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • Microsoft StackLanguages
    • Microsoft SQL ServerDatabases

Location

We sit in Lower Queen Anne, blocks from the Space Needle and steps away from the Queen Anne Beer Hall.

An Insider's view of SkyKick

What are some social events your company does?

We work hard, play hard. Leadership recognizes the unique contribution each employee makes at SkyKick, which is why throughout the year our employees and company success are celebrated and thanked with various social events, happy hours, and holiday events. My favorite has to be our Summer bash.

Mary-Kelly

Event & Community Marketing Manager

What does your typical day look like?

I enjoy the variety of work that comes with being a full stack developer. One day I’m implementing elegant user interfaces along side our design team and another day I’m squeezing memory optimizations out of a distributed microservice.

Matt

Software Engineer

How has your career grown since starting at the company?

When I first joined SkyKick in 2015 I was hired as an Agile Consultant to help figure out a flexible process for software development. Fast forward to today, I am the Director of Engineering- QA- where I oversee Quality Assurance, Agile Coaches and the release process.

Stacey

Director of Engineering - QA

What kinds of technical challenges do you and your team face?

Because every migration project is unique, partners can run into challenges and complexities with unfamiliar migration scenarios. Helping partners identify, prepare for, and resolve potential issues with these migration projects can be challenging, but is always the most rewarding part of what we do.

Sarah

SkyKick Account Manager (SAM)

What are SkyKick Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
100% paid premiums for the employee
Retirement & Stock Options Benefits
401(K)
Company Equity
Yes you are an owner!
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Transit reimbursement up to 200.00/month OR Paid Parking
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
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