Salesforce Product Manager III at Expedia Group

| Bellevue
Sorry, this job was removed at 4:24 p.m. (PST) on Wednesday, December 4, 2019
Find out who's hiring in Seattle.
See all Product jobs in Seattle

Expedia

The Lodging Partner Services Enablement Solutions Team supports Expedia Group and her sister brands by implementing platform and operational improvements to increase efficiency. The internal Expedia Group teams we help support serve customers and hotel suppliers in many functions including: hotel onboarding onto our websites, guest outreach and relocations, supplier account management, and daily billing and booking inquires. We support over 1600 sales representatives as well as an in-sourced call center and support staff team of 1000+ with 21+ global operating locations supporting supplier/customer interactions in 26 languages.

As Expedia Group is ramping up acquisition of hotel suppliers, we are looking for a self starter to join the team in moving our current sales lead generation database into the cloud and then owning prioritization and implementation of further improvements to lead generation.

What You Will Do:
  • Take ownership in driving new feature development through every stage of the product life cycle and deliver incremental value using validated agile methodologies.
  • Understand product interaction within a Business process and from end user experience view point.
  • Evaluate every feature request, gather detailed business requirements from partners and work closely with technology staff to translate requirements into user stories for consumption by development team.
  • Work with development team through development cycle to ensure features developed meet the desired business goals.
  • Collaborate with the development team to evaluate technical options, conducting build versus buy analysis.
  • Identify gaps or conflicts in requirements, handle risks & UAT defects and drive toward resolution.
  • Validate projects after deployment to ensure they meet all operational and business requirements and drive maintenance and problem resolution, as required.
  • Liaise between product development, reporting, training and business owners to ensure clear communication, understanding of product offerings at all times and ultimate project success.
  • Provide visibility into status of upcoming improvements to partners.
  • Monitor and track product feedback to help in the prioritization of development projects.
  • Refine and build the assigned product offering over time.
  • Act as product champion and establish effective relationships with key partners.
Who You Are:
  • 3-5 years of Product Management/Program Management/Business Analysis experience.
  • Experience with Cloud related technologies such as AWS
  • Experience with developing integration between CRM & other applications and implementing CRM features/custom apps to increase user efficiency.
  • Experience supporting CRM products (Salesforce, MSCRM) around the sales process.
  • Ability to handle multiple tasks and projects at a time, prioritizes workload effectively, and thrive in a dynamic and complex environment.
  • Competency with all phases of project management, including issue and risk identification and management, tracking dependencies and achievements, and communication of overall project status.
  • Proven ability to work with teams to drive the implementation of new features as well as resolve operational issues.
  • Flexibility in working hours required to meet with regional partners.
  • Excellent verbal and written communication skills.
  • Experience with Agile/SCRUM.
  • Goal oriented and passionate about achieving results by taking on the spot decisions and make the needed trade-offs.
  • Ability to creatively solve challenging business/technology problems.
  • Ability to retrieve using CRM Reports, SQL Server and analyze the data.
  • Should be a self-starter and detail oriented.
Why Join Us?

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach.

We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground, so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • AWSLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • CakePHPFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • DB2Databases
    • HBaseDatabases
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • TeradataDatabases

Location

Our new Seattle campus in Interbay is on the beach with sweeping views of the Puget Sound and Cascades.

An Insider's view of Expedia Group

What's something quirky about your company?

Everyone is obsessed with travel…Really! No matter who you are working with or run into in the halls you somehow always land on travel, where you have been, where you want to go or what is the next trip you are planning. Talk about a company with passion!

Laura

Recruiter

What's the biggest problem your team is solving?

In today's world, when you travel, you need things at your fingertips! Imagine you pull up your phone, click a few buttons, type some messages and get the answers to your travel needs quickly. That's what my team and I do - we give customers a rich experience to chat with a virtual assistant on any device and solve their travel problems right away!

Urja

Sr Technology Lead

What makes someone successful on your team?

Accept whatever starting point you have and creatively work with it to organically take a feature area, the team’s culture, and cross-org relationships to the next level. Don’t just take at face value your instructions, but turn every stone to solve user problems with joy and passion. The resulting impact is a sure sign of success.

Lawrence

Senior Technical Program Manager

What are some things you learned at the company?

What got you here today, will not get you there tomorrow. I believe this applies both organizationally and professionally; in order to maintain success, you must continuously evolve, challenge yourself, and take learnings from your mistakes.

Nicholas

Sr. Director, Finance

What are Expedia Group Perks + Benefits

Culture
Volunteer in local community
Day of Caring Volunteer Hours match
Friends outside of work
Eat lunch together
Intracompany committees
Check out our employee resource groups here: https://www.expediagroup.com/about/diversity-inclusion/
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes.
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We believe everyone deserves - NEEDS - time away from the office and we encourage employees to take advantage of their paid time off. We offer travel discounts to make it even easier to get out and see the world.

More Jobs at Expedia Group48 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
Legal
Marketing
Operations
Product
Project Mgmt
Sales
Data + Analytics
new
Seattle
Finance
new
Seattle
Product
new
Seattle
Data + Analytics
new
Seattle
Product
new
Seattle
Developer
new
Seattle
Design + UX
new
Seattle
Developer
new
Seattle
Developer
new
Bellevue
Developer
new
Seattle
Data + Analytics
new
Seattle
Design + UX
new
Seattle
Product
new
Seattle
Product
new
Seattle
Product
new
Seattle
Product
new
Seattle
Operations
new
Seattle
Project Mgmt
new
Seattle
Developer
new
Seattle
Operations
new
Seattle
Project Mgmt
new
Seattle
Marketing
new
Seattle
Developer
new
Seattle
Marketing
new
Seattle
Data + Analytics
new
Seattle
Product
new
Seattle
Data + Analytics
new
Seattle
Product
new
Seattle
Finance
new
Seattle
Developer
new
Seattle
Developer
new
Seattle
Data + Analytics
new
Seattle
Project Mgmt
new
Seattle
Data + Analytics
new
Seattle