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Senior Principal Outbound Product Manager, SAP Workflows

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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Company

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

Team

The Platform Outbound Product Management team is passionate about evangelization and ecosystem enablement. We are where the ServiceNow technology meets the customer to help drive customer adoption, understanding, and ultimately innovation with Platform solutions.

 Role

In this role you have key responsibilities related to supporting and enabling a high impact set of emerging SAP integration solutions for the Now Platform. These responsibilities allow for cross functional workload with daily interactions with Customers, Prospects, Sales, Marketing, Product Management, Services, Support, Licensing, and Engineering. 

What you get to do in this role:

    • Educate
      • You will be both the internal and customer-facing Subject Matter Expert on SAP/ServiceNow integration. This requires the interest and willingness to be constantly learning the latest updates in SAP technology and its intersection with ServiceNow workflows and business/digital transformation initiatives. With this combined proficiency and set of soft skills you will be able to simplify and articulate the go to market message for key stakeholders.
      • Evangelize, enable, and energize core sales, solutions consulting and peer product specialist sales teams on SAP/ServiceNow integration.
    • Sales Success
      • You will be on the leading edge of establishing the go to market strategy and motion by collaborating with Inbound Product Management, Product Marketing, and the Alliances team to understand sales motions and value propositions.
      • You will use those concepts to be the main coordinator and contributor of enablement content across multiple customer-facing teams to ensure the go to market motions are successful.
      • You will support our internal go to market teams in their pursuit of deals related to our SAP/ServiceNow integration capabilities.
      • Inform and collaborate on pricing/packaging strategy for optimal user conversions across product packages.
      • Influence product marketing teams to provide direction for product positioning, messaging and enablement that is both internal, partner, and public facing.
    • Product Success
      • You will be responsible for helping our partners articulate the value of our ServiceNow/SAP integration solutions and support our template technologies allowing our partners to accelerate their practices.
      • You will establish a series of customer success stories that can be published to help jump-start the reference engine for our joint ServiceNow/SAP integration solutions.
      • Be the voice of the customer, partner and sellers to establish oneself as the trusted advisor on ServiceNow/SAP integration matters
      • Customer Support – You will be working closely with customer support to ensure customer matters are adequately resolved to yield high customer satisfaction.
    • Enable At Scale
      • You will be a key contributor for collaborating with partners on technical best practices to yield optimal outcomes for our joint customers.
      • Identify inefficiencies and new opportunities to improve business growth metrics.

Qualifications

In order to be successful in this role, we need someone who has:

  • 6 to 8 years of relevant outbound product management experience in a fast paced, high growth agile SaaS environment
  • 5+ years experience with SAP and its design, application, and implementation
  • Experience with finance and procurement processes pertaining to SAP implementations
  • The ability to make trade-off decisions between possible and desirable, which requires a good sense of what is technically feasible
  • Experience with delivering product presentations to large audiences
  • Proven ability to execute to plan and getting things done
  • Strong verbal and visual communication skills
  • Exceptional problem-solving skill
  • Enjoys working in a highly collaborative environment
  • SAP certifications recommended but not required.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

4400 Carillon Point, Floor 4, Kirkland, WA 98033

An Insider's view of ServiceNow

How would you describe the company’s work-life balance?

I am a working mom, and I appreciate the privilege of being able to work from home when I need to adjust my hours. I could be offline for two hours in the middle of the day because there's a school event for my kids. To be able to do so without the pressure of, "Oh my goodness! Now it's going to make me look bad," I don't take that for granted.

Kurdin

Manager, Strategy & Operations

What does your typical day look like?

I work in global cloud services and constantly collaborate with people–every day is different. I could be working on product design, collaborating with folks in other organizations, driving decisions, assessing technology, and talking with customers.

Bill

Distinguished Systems Architect

What does career growth look like on your team?

Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

Vanessa

President, ServiceNow.org

How do your team's ideas influence the company's direction?

In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.

Pat

Chief Technology Officer

What are some things you learned at the company?

Sometimes, we feel a little self-conscious. We may feel intimated or too shy to share our points of view. But in order to make an impact, we need to be able to trust our voice.

Ying

Director, Product Design

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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