Senior Product Manager at Hiya, Inc.

| Seattle
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We believe that mobile voice calls should be secure, engaging, and protected from fraud and robocalls. We believe the phone app is the most outdated app on your smartphone, and that the mobile network - as the largest communications network of any kind - urgently needs a trust and identity layer. You should know who's calling you and why! You should get the calls that are relevant to you (at that time) and none of the ones that aren't. Hiya is building the modern layer for the voice experience. We already serve over 120M users worldwide directly through our apps and in partnership with smartphone makers like Samsung and mobile carriers like AT&T. Are you ready to join our team on the road to help us serve 1B users?

Hiya Connect is a product for businesses to help them communicate with their customers. Our product suite for enterprises provides rich caller identity, authentication, and reputation monitoring, in addition to in-depth performance analytics. As a PM for Hiya, you'll work with enterprises and various partners to understand their needs and help them succeed.

As a Senior Product Manager for the Hiya Connect team, you'll:

  • Head the customer development process and learn everything there is to learn about why and how large, medium, and small size businesses call their customers, including the technical side of their call center operations
  • Collaborate with internal and external teams to define long-term strategy and objectives
  • Work with the engineering team, designers, and other product managers to establish quarterly goals, activities, and the key results to measure success
  • Participate in the creation of users stories, specs, roadmaps, and own the prioritization of tasks and activities
  • Represent the product (and the company) in visits to partners and customers
  • Participate and influence other products strategies and roadmaps
  • Work closely with customer success, sales, and operations teams at Hiya to improve customer acquisition, satisfaction, and retention

You don't have to check all the boxes, but we think these are important requirements for this role:

  • Have many years of experience in building fast-growing enterprise and SMB products
  • Led products from ideation to multiple iterations to find product-market fit
  • Are analytically-minded, comfortable with data tools and using data dashboards as a value proposition to retaining customers
  • Have mastered the art of SaaS metrics
  • Personally led the user experience of comprehensive Web-based services to enterprises/SMBs in nascent product categories
  • Have exceptional communication skills (verbal, written, product copy, presentations, visualizations)
  • Have worked at a startup (< 500 employees) in the last 5 years or you believe you'll excel in a startup environment (high ambiguity, high urgency, fast-paced, low support structure)
  • Are proactive, decisive, and, when there are no data or facts available, your intuition is right more often than it's wrong
  • Demonstrated creativity and product ingenuity
  • Have a Computer Science (or equivalent) or an MBA (or equivalent) degree

You'll take the reins of an untamed nascent and exciting market. We estimate that within a decade, this product will generate tens of billions of dollars annually. Millions of organizations around the world will make Hiya an indispensable aspect of their operations. With the full Hiya solution, we are delighting people by getting them the right calls, at the right time of the day, and letting them know who's calling and why.

Hiya is an equal opportunity employer. We value and embrace diversity. We do not discriminate on the basis of race, color, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age or disability status.

This position is based in Seattle 

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Technology we use

  • Engineering
    • JavaLanguages
    • KotlinLanguages
    • ScalaLanguages
    • PostgreSQLDatabases
    • RedisDatabases

Location

We are centrally located in downtown Seattle. The office is easy to get to via public transportation and there is ample parking nearby.

An Insider's view of Hiya, Inc.

What are some social events your company does?

We have a lot of social activities and events. Examples include annual team outings, summer party, holiday party, and various team lunches and happy hours. Sometimes teams have cross function team lunches or events too.

Fei

Accountant

How do you collaborate with other teams in the company?

We include key members from each team(Client, QA, Gateway, Product) in the project kickoffs, sprint plannings, and retrospectives. We talk to each other constantly and have meetings when it's necessary to get things done. We also keep improving ourselves to make the next project better:)

Chad

Software Engineer

What makes someone successful on your team?

I work on the Partner Solutions team where we ship a call protection product that can be built right in to your phone, or can be used as a downloadable app. We work directly with phone carriers so you need to have curiosity and empathy for the needs of customers and end users, from the technical spec down to the details of in-app user experience.

Ari

Sr. Software Engineer

What is your vision for the company?

Hiya is reimagining the phone experience, more specifically how you call and receive calls from businesses and people. Our vision is to work with telecommunication operators, mobile device manufacturers, and businesses to create an integrated experience that removes all the inconveniences of making and receiving phone calls keeps all the great bene

Marcelo Calbucci

CTO

What are some things you learned at the company?

Our mission is so firmly woven into our DNA, it makes it easy for me and my team to stay motivated. I’ve learned that having a clearly defined mission statement is vital in keeping my team aligned to our goals as a company and provides me clarity as to how my day-to-day contributions bring us closer to our vision.

Javier

Business Intelligence and Data Acquisition Lead

What are Hiya, Inc. Perks + Benefits

Hiya, Inc. Benefits Overview

Here at Hiya we provide consumers with the best phone experience by providing spam protection and enhanced caller ID services. As for team, we have a passionate crew of go-getters, and we celebrate our successes on a weekly basis! We have a fully-stocked kitchen, a team event every Friday, unlimited paid time off, budget for learning and development opportunities, health, dental and vision insurance, 401K and many other perks.
When we’re not eating, drinking or brainstorming great ideas, Hiyans can be found getting massages at the office, or bonding across teams during quarterly outings.

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
At Hiya, we represent an amazing 18+ different countries. At our company make-up and hiring practices from all angles to ensure that we are inclusive of a diverse workforce without biases.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Hiya sponsors family oriented events Quarterly.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $1000 with a maximum total match of $1000.
Lunch and learns
Hiya hosts lunch and learn meetings weekly.
Promote from within
Continuing Education stipend
We offer $1000 annually for continuing education.
Paid industry certifications
We have annual budget of up to $1000 for paid industry certifications.

Additional Perks + Benefits

Hiya supports all members of our community to create an inclusive, welcoming, and communal environment. During gay pride in June, we held a special happy hour celebrating the LGBT community. In December, we celebrate Christmas, and Hanukkah. By celebrating multiple holidays, we learn the meaning behind various celebrations. In addition, Hiya serves a global population--in fact, we are in every country! We bring together our offices from the US, Hungary, and United Kingdom to learn how each region differs, yet has commonalities. Once a year, we have a company offsite to address these inclusive matters.

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