Sr. Director of Product Management - Platform Commercialization

| Remote
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

We are one of the main reasons it’s possible to text with a business today. Zipwhip was the first company to enable texting on existing business phone numbers, and we are now the world’s leading business-texting software and API provider. More than 35,000 companies use us to increase customer engagement and drive growth through texting on their existing landline, VoIP or toll-free phone number. Intuitive cloud-based software, an enterprise-grade API and direct network connectivity mean businesses can use any computer or mobile device to securely and reliably reach their customers, every time.  

Our strong venture backing allows us to aggressively invest in our product, technology and team; we’ve received nearly $100 million in funding from the likes of Goldman Sachs, M12 (Microsoft Ventures) and OpenView. We are consistently ranked one of Washington’s fastest-growing workplaces, and were voted the 6th best place to work in the state by Seattle Business magazine and The Puget Sound Business Journal in 2019.  

Every day we work to uphold our core DIRECT values: Determination, Innovation, Respect, Enthusiasm, Collaboration and Trust. We know that we’ll build better products if we have a diverse and inspired team that’s encouraged to make mistakes and experiment.  

If you want to be part of a team where you’re supported and empowered to change the way the world communicates, then we’d love to hear from you. 


How this role makes an impact:  

Zipwhip’s Communications Platform powers most major enterprises in North America that utilize SMS/MMS messaging for their business. Reporting to the Chief Product Officer, the Director/Sr. Director of Platform Commercialization is a product leader who will be responsible for building a high performance team of Product Managers who will own the roadmap delivery of core systems and services that are critical to running the Zipwhip SaaS business. You will be instrumental in analyzing, operationalizing, and automating and continually optimizing all aspects of acquisition, onboarding, supporting, and upselling/cross-selling to our customer base. You and your team will work closely with all functional areas of the product including sales, finance, support, and customer success to ensure that the commercialization is efficient and effective. This is a strategic role, as the services and operations capabilities that your team deliver will be pivotal to enabling Zipwhip’s rapid growth.

Some of the services your team will own include:

  • Customer SaaS portal – the SaaS portal allowing customers to access Zipwhip’s offerings, sign up for an account, manage users and divisions, manage payment methods, try/subscribe to various offerings from Zipwhip, etc.
  • Foundational services – core services such as Subscriber Management, Service Catalog Management, Subscription Management, Metering, Billing
  • Operations portals and tooling – a set of tools and operations portals that will enable marketing, sales, customers success, and support to better serve customer needs
  • Operational Dashboards - a set of dashboards for Sales, Marketing and Executive leadership to get a view into the signup funnel, trial signups, subscriptions, churn rates, and revenue
  • Onboarding – tools, APIs/SDKs, documentation, and processes to speed up onboarding of new customer and partner facing offerings on to the Zipwhip SaaS platform
  • Reseller Integrations – integrating the Zipwhip operational systems platform with various external systems to enable commercialization via 3rd party business portals

What you’ll be working on:  

  • Work with other Product teams to create adequate interfaces that will be used by the commercialization systems and allow for effective monetization, reporting, metering, in-product upsell/cross-sell capabilities 
  • Work closely with Product/Engineering, Operations teams and strategic partners to create a platform-oriented solution to systematically commercialize all of Zipwhip’s solutions globally
  • Develop a multi-year business plan/P&L in alignment with corporate goals; define product strategy, roadmap, target markets, pricing, sales & market strategies  
  • Drive product planning and agile requirements, own end-to-end product delivery and success 
  • Partner with BD and C-team to develop business development opportunities via alliances, partnerships and acquisitions 
  • Conduct regular data-driven business reviews for your product portfolio that analyze product execution and revenue/market accomplishments 
  • Decode vague priorities, manage conflicting tasks, and provide the day-to-day block/tackle leadership. You have the gravitas to present concepts, justification, challenges, and business outcomes to internal C-level audience and customer executives
  • Accept accountability for getting results and creating business value. You must have the conviction to stand up for the user/customer while balancing needs of the business and if necessary, challenge stakeholders to clarify need and maintain focus 

The skills you’ll need:  

  • 12+ years Product Management experience during which you have managed product managers and driven multiple PaaS/SaaS products from concept, to launch and revenue generation
  • 3+ years working on internal systems focused on commercializing PaaS/SaaS offerings
  • 3+ years Product Management that supported an ecosystem of 3rd party Developers 
  • Initiative/ownership using data-driven methods to get executive buy-in and drive towards measurable team, product & financial performance  
  • You care about diversity (in team, in products) and work to create a psychologically safe work environment for all employees 
  • You will lead through modeling and championing our DIRECT values of Determination, Innovation, Respect, Enthusiasm, Collaboration, and Trust- with customer centricity at the heart of all
  • Abstract thinking with technical competence to guide tradeoffs on design, quality and delivery
  • Proficiency in managing a P&L, pricing strategies and revenue optimization
  • Thrive despite ambiguity, turning it into energy, clarity, and actionable work items for the team
  • Excellent public speaking, pitching skills, and standards of communication especially to an executive persona and to customers 
  • Technical undergraduate degree
  • MBA desired

Why Zipwhip 

  • Ranked the #6 best workplace in Washington in 2019 from Seattle Business magazine and The Puget Sound Business Journal  
  • Consistently ranked one of Washington’s fastest-growing companies by Deloitte  
  • Competitive compensation and stock options 
  • Full benefits package including parental leave, 401k match, flexible remote work, generous PTO 
  • Health benefits including paid maternity and paternity leave, medical, vision, disability and life insurance  
  • Dedication to employee wellbeing: free on-site (virtual currently) weekly yoga and meditation classes and other wellness offerings 
  • Values-based leadership and a commitment to diversity and inclusion 
  • A brand new office on Elliott Bay with easy beachfront park access  (we can’t wait to get back to our office post COVID though have remote work options) 
  • Stipend for transportation (when commuting) and cell phone usage  A culture of transparency and open communication, including a catered weekly lunch (when in office) meeting hosted by our CEO  


We are an equal opportunity employer and we value diversity of all kinds. We prohibit discrimination against any applicant or employee based on any legally recognized basis. This includes, but isn’t limited to, race, color, national origin or ancestry, citizenship status, creed, religion, gender identity or expression, sexual orientation, pregnancy, marital status, age, veteran status, disability or any other status protected by federal, state or local law.  


We are an E-verify participating employer. 

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Aha!Management
    • BasecampManagement
    • JIRAManagement
    • SmartsheetManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • MarketoLead Gen


We just moved into a brand new space across from Elliott Bay - check out our water view, sky bridge to a beach park and roof deck.

An Insider's view of Zipwhip

What are some social events your company does?

Every Friday we do something called Gourmet Lunch Friday, or "GLF" as we call it, where we get lunch catered by local chefs and the whole company comes together to eat lunch. This is also a time to go over weekly updates about product, engineering, and sales.


Talent Manager

What are Zipwhip Perks + Benefits

Zipwhip Benefits Overview

Flexible PTO policy in addition to 11 other standard holidays
About 8 days of paid sick leave per year
Medical, dental, and vision benefits
401K (matching 100% of the first 1% and 50% match on 2-6%. Only 17% of companies have better matches than we do)
Parking or transportation subsidy of $75/month
Cell phone stipend of $20/month
Gourmet Lunch Fridays (catered lunch every Friday)
Free drinks and snacks in the office space
Subsidized breakfast and lunch in cafeteria
Discounted fitness center near the office, and free fitness classes in the office

Volunteer in local community
Zipwhip participates in local volunteer activities such as the Big Climb -Leukemia & Lymphoma Society, Backpack Bridgade, and PAWS.
Friends outside of work
Eat lunch together
Intracompany committees
Zipwhip has culture and fun committees that are re-elected annually and manage events and programs from our annual holiday party to our volunteer programs.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
matching 100% of the first 1% and 50% match on 2-6%. Only 17% of companies have better matches than we do
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Zipwhip provides employees a subsided gym membership program at a gym near the office for $20/ month.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Cross functional training encouraged
Promote from within
Customized development tracks
Paid industry certifications
More Jobs at Zipwhip23 open jobs
All Jobs
Design + UX
Dev + Engineer
Design + UX
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Zipwhip's full profileSee more Zipwhip jobs