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Sr. Product Manager

| Kirkland

This position reports to: Director of Product Management

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. 

ServiceNow is “Work at Lightspeed” where success is driven by not only aptitude but also attitude.  This role resides in the Product Organization and is extraordinarily collaborative; working across the Product Organization and with the ServiceNow GTM team.  The candidate must have relentless curiosity, a passion for defining requirements which solve customer problems and a get-it-done attitude.

The Product Manager will be responsible for defining and prioritizing customer requirements for ITOM products like Operational Intelligence. This person will work collaboratively with other ServiceNow product managers to delight the experience for IT Operators, and VP of IT Operations.

What you get to do in this role:

  • Product execution: Work with engineering leadership team to implement and deliver products.
  • Market and Competitive Analysis: Figure out what’s happening out there speaking with end users, customers, partners, and industry experts
  • Product Strategy: Identify set of differentiated opportunities for ITOM Operational Intelligence product with a solid rationale for pursuing them
  • Partnership Evaluation: Pursue inorganic approaches to deliver solutions where appropriate.
  • Product Enablement & Success: Collaborate with outbound product management, Marketing, and Pre/Post Sales teams for cementing product success.

In order to be successful in this role, we need someone who has:

  • 5+ years of product management experience and/or equivalent experience as a solutions architect in the ITOM domain.
  • Profound understanding and hands on experience with system, network and application management solutions.
  • Deep familiarity with cloud based solutions, log and metric analytics tools.  
  • Understanding of various AI/ML technologies and their application to IT Operations tools.
  • The ability to make trade-off decisions between possible and desirable, which requires a good sense of what is technically feasible
  • Thinks strategically, fast-learning and communicates with impact.
  • Thrives in ambiguity and operates fluently.
  • Bachelors/Masters in Computer Science (requirement).

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • HBaseDatabases
    • Maria DBDatabases
    • MySQLDatabases
    • OracleDatabases

Location

We’re uniquely located on the edge of Lake Washington at Carillon Point in Kirkland. Minutes away from downtown Seattle, Bellevue, and Redmond.

An Insider's view of ServiceNow

What’s the vibe like in the office?

You make decisions every day that help people. My work makes a big difference, and that’s satisfying.

Medha

Senior application developer

What projects are you most excited about?

I wanted to work at a growing company. We're focused, customer-centric, and you can't beat the platform.

Olum

Project manager

What are some things you learned at the company?

Our purpose is empowering. The company's putting a lot into the culture, the employees - they're investing in us.

Marina

Creative director

What is your vision for the company?

Amazing products that create great employee and customer experiences and make work, work better, is our passion.

CJ

Chief product officer

What is your vision for the company?

Taking a long-range view, we've got the spirit of a start-up and the resources to deliver with high quality.

Preetam

Software engineer

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

At ServiceNow, we believe that a life well-worked is critical to a life well-lived. And we believe in the power of the individual to achieve amazing things.

Our employees are united in the desire to be part of a company that has a long-lasting, positive, global impact. They get their voices heard and have the satisfaction of seeing their hard work brought to life.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
On-site!
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses.
Company Outings
Site social activities periodically
Stocked Kitchen
Some Meals Provided
Lunch provided every Friday!
Happy Hours
Steps away from awesome restaurants and bars.
Parking
Free parking
Pet Friendly
Professional Development Benefits
Job Training & Conferences
LinkedIn Learning access, numerous internal training programs, conference attendance options.
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
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