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Staff Product Manager, IntegrationHub

| Seattle



Staff Product Manager (IntegrationHub) 

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

The ServiceNow Platform is a single mobile and web development platform with simple contextual workflows that take advantage of customizable and reusable integrations to data and other applications.   The platform provides a single data source for the entire enterprise, eliminating the complexity of information silos. Application-based solutions can be rapidly built on the ServiceNow Platform by delegating development to anyone in the enterprise, even outside IT, regardless of skill and experience levels. The ServiceNow Platform enables everyone to deliver a modern and engaging user experience using codeless tools to develop applications to meet the demands of today’s digital businesses.

We are looking for a Staff Product Manager focused on ServiceNow Platform product offerings that will support efforts for our IntegrationHub product.

This role requires someone who will thrive as an individual contributor on our talented product team and work collaboratively to shape integration solutions and our integration roadmap.  Product Managers understand the market, manage a backlog, and work with technical teams to deliver features that delight our customers and generate revenue.

What you get to do in this role:

  • Work with various product development and design teams to formulate solutions for our integration product offering.
  • Defining and prioritizing a backlog of work including the creation of stories for new features, enhancements to existing functionality, and improving product quality by tracking the rate of defects.
  • Work with global 2000 customers, some of the best brand names in the world, to determine needs, unmet needs, business goals, product usage, and refine ideas with concepts and product feedback.
  • Be the voice of the customer, providing customer and business value perspective during day-to-day conversations with development.
  • Coordinate across multiple stakeholders (engineering, marketing, customers and partners) to understand needs, manage expectations and feature tradeoff decisions.
  • Collaborate with Product Marketing to produce product overview, licensing, and other go-to-market materials.
  • Maintain a firm grasp of the competitive landscape and identify areas of competitive differentiation for internal consumption and competitive programs.
  • Work with User Learning (Help files and documentation), Training, and Support and Professional Services to assure smooth uptake and adoption.

To be successful in this role, we need someone who has:

  • 5+ years of experience as a Product Manager, Product Owner, Consultant or technical Product Analyst in a commercial software product company.
  • Knowledge of the ServiceNow platform.
  • Deep knowledge of how to build integrations.
  • API Authentication knowledge.
  • The ability to read APIs and learn new technical concepts quickly.
  • The ability to make trade-off decisions between possible and desirable, which requires a good sense of what is technically feasible.
  • The ability to context switch.
  • Simultaneously do future product planning, current sprint management and drive product adoption activities.
  • The discipline to focus on high leverage activities. This means you must be good at saying 'no' and having people be ok with it, which means you must be good at articulating how your high leverage work will benefit them.
  • Passion about our products and the possibilities the come from building a world class ecosystem of customers and partners.
  • The ability to generate ideas for how our products can make our customers more successful.
  • Must enjoy working in a highly collaborative environment.
  • Comfortable delivering product presentations to large audiences.
  • Must be able to occasionally travel to the US and frequently have meetings during US work hours.


Work Environment:

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business



ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or [email protected] for assistance.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • HBaseDatabases
    • Maria DBDatabases
    • MySQLDatabases
    • OracleDatabases


We’re uniquely located on the edge of Lake Washington at Carillon Point in Kirkland. Minutes away from downtown Seattle, Bellevue, and Redmond.

An Insider's view of ServiceNow

What’s the vibe like in the office?

You make decisions every day that help people. My work makes a big difference, and that’s satisfying.


Senior application developer

What projects are you most excited about?

I wanted to work at a growing company. We're focused, customer-centric, and you can't beat the platform.


Project manager

What are some things you learned at the company?

Our purpose is empowering. The company's putting a lot into the culture, the employees - they're investing in us.


Creative director

What is your vision for the company?

Amazing products that create great employee and customer experiences and make work, work better, is our passion.


Chief product officer

What is your vision for the company?

Taking a long-range view, we've got the spirit of a start-up and the resources to deliver with high quality.


Software engineer

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Volunteer in local community
Through our #GivingAtNow program, our Kirkland offices schedules volunteer opportunities throughout the year.
Eat lunch together
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Work remotely on occasion as needed.
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
ServiceNow offers unlimited paid vacation time starting at Day 1.
Paid Volunteer Time
Our employees receive 20 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses.
Company Outings
Site social activities periodically
Stocked Kitchen
Some Meals Provided
Lunch provided every Friday!
Happy Hours
Steps away from awesome restaurants and bars.
Free parking
Pet Friendly
Professional Development Benefits
Job Training & Conferences
LinkedIn Learning access, numerous internal training programs, conference attendance options.
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Continuing Education stipend
We offer $5000 annualy for continuing education.
Online course subscriptions available
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