Technical Product Manager

| Seattle | Remote
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We are so excited to announce that we have officially re-opened our Ballard HQ office for voluntary use at 50% capacity! It's great to be seeing people in person and have the buzz going again. In order to maintain safety, comfort and flexibility, we currently offer most employees the choice between 3 work locations: HQ-first, Hybrid or Remote; if there are specific location needs, the job description will indicate that below. It is also important to note that we are only able to hire employees who are eligible to work and are based in the US.

We look forward to having you apply to join our team of Knockstars!

The Role
We are seeking a Technical Product Manager who knows how to ship great products and deliver exceptional value to customers. Knock’s product mission is to empower operators to drive NOI through an intelligent, connected, and comprehensive front-office SaaS platform built to optimize the complete tenant lifecycle. 
You will be responsible in helping deliver customer value by scaling up our products' performance and scalability through modernizing our tech stack, building shared services, and delivering on engineering initiatives that increase our speed and unlock future phases of growth and innovation. You will collaborate with all areas of Product (including DataScience) and leaders across Engineering including our Systems Architecture, QA, Tech Leads, DevOps and our growing team of Platform Engineers. You will collect product requirements and drive execution on all Platform initiatives and serve as the voice of Product on key decisions and relations with our technology vendors. Our Platform team’s efforts are pivotal to Knock’s success and you will be in a critical new role at Knock with a unique opportunity to drive business, customer and engineering outcomes as we continue to grow and scale quickly.  

The Team
The Product and Engineering teams together consist of 40 talented and passionate team members, working to make Knock the premier software product in the Multifamily real estate industry. Our product covers a large surface - powering marketing automation, omni channel communications, AI bots, sales and renewal CRM, agent and self-guided touring, tenant screening, advanced business intelligence capabilities, and much more. We utilize an agile development process, and lean heavily on best practices around PR FAQ’s, PRD, UX research and usability testing, SDLC, etc. all to ensure we are maximizing product fit and execution.

Day to Day

  • Be the subject matter expert on all of our Platform initiatives and how they impact customers and Knocks products and shared services. 
  • Cross-functional team alignment on product priorities, roadmap creation, product execution / delivery, and customer activation.
  • Product research. You gather feedback and intelligence from a number of sources to inform product opportunities, including customer feedback, market research, competitive positioning, and other software verticals.
  • Product planning. You will work with product and engineering leadership, and tech leads to define, size, and create and commit to a technical roadmap focused on engineering initiatives and customer value creation.
  • Anticipate and advise on trade-offs and balances of business needs versus technical constraints. 
  • Product delivery. You will partner with engineering to drive operational performance by holding teams accountable for quality and timeliness to execute on the deliverables that have been agreed upon between teams. 
  • Product usage measurement. You will utilize data to inform priorities and product decisions. From UX research, to market sizing, to product utilization, you are able to effectively answer business questions within a data driven approach.
  • Be knowledgeable on competitive markets and industry forecasts.

Basic Qualifications

  • 3+ years in a Technical Product Owner or TPM role for a software platform or SaaS company
  • Solid technical background with understanding and/or hands-on experience in software development and web technologies - must have a strong technical aptitude with an ability to understand technical requirements
  • Experience contributing to engineering discussions around technology decisions and strategy related to a product
  • Knowledge of best practices for the full software development life cycle
  • Experience defining short and long term product strategies and execution 
  • You’ve shipped products with large initiatives with complex requirement and dependencies before
  • Strong communication skills with high attention to detail - demonstrated experience presenting information to diverse audiences, both technical and non-technical stakeholders
  • You know how to use data - whether its research, measuring usage, or how data is an asset - you are comfortable incorporating data into the way you work
  • You know how to ask questions, gather feedback, and distill all of the noise into clear priorities with a winning strategy

Why You'll Love It Here!

  • You'll join a category-creating company that has enthusiastic customers, an ambitious roadmap, and industry leading products.
  • You are comfortable taking risks and thinking outside the box.
  • Being part of a great team with solid infrastructure in place.
  • You want an opportunity to win, drive change and be in an environment that will optimize for your success.
  • You embrace our set of core values - determination, excellence, trust, and community.
  • Flexible work options - choose to be a HQ, Hybrid or Remote employee with various benefits.
  • Competitive cash and equity compensation.
  • 100% medical, dental, and vision coverage for full-time employees. Partial family coverage optional.
  • Flexible time off & paid holidays.
  • Parental leave program.
  • 401k with company match to help you save for the future.
  • Learning & Development assistance.
  • We like to do fun things together (Virtual for now!) such as conferences, off site retreats, and happy hours.

About Knock
We started Knock to solve problems we faced ourselves. One of those problems was that the process for renting an apartment hadn’t evolved at the same pace as technology. Our mission was to improve the experience for both apartment renters and managers. 

We’ve developed an industry-defining SaaS platform, an intelligent front office platform providing the productivity and business intelligence tools needed to maximize occupancy, rent growth, and customer satisfaction at every community. Our customers trust us to deliver the consumer experiences and business applications that are essential to their bottom line. The proof is in our 10x revenue growth over the past two years, in addition to our numerous industry awards.

In February 2021 we raised an additional $20 million in a growth funding round led by Fifth Wall, the largest venture capital firm focused on the global real estate industry and the clear leader in PropTech investing. This investment, our largest fundraise to date, will be invested directly into further innovation on behalf of the awesome #multifamily industry: http://bit.ly/knock-5thwall

Past investors include Madrona Venture Group, Lead Edge Capital, Seven Peaks Ventures and Second Avenue Partners.

Our Values
To be successful and recognized as a high performer at Knock, you should naturally encompass our core values: Determination, Excellence, Trust and Community. We take these behaviors seriously and expect everyone to bring a positive Knockstar attitude with them to work every day.

At Knock, we have a #oneteam philosophy. A big part of bringing new capabilities to life is to continue to bring in exceptional talent that works together toward a common goal. We’ve been incredibly fortunate to build an amazing team that delivers real value to our customers each and every day. We can’t wait to hear from you!

Awards
We have been recognized over the past several years across multiple platforms as a best place to work. Most recently these awards have included:

2021 Built In Seattle's 100 Best Places to Work
2021 Built In Seattle's 50 Best Small Companies to Work
2021 Best Places to Work Multifamily®
2021 Best Places to Work Multifamily® for Women

Important Information
Knock is committed to creating a diverse environment and is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, disability status, or other characteristics protected by applicable laws. We welcome all, and encourage all to apply!

Please know that due to the nature of our business and housing potentially sensitive data, a background check is required to join Knock. We will, nonetheless, consider qualified applicants for employment with arrest and conviction records in a manner consistent with local requirements.

Knock uses the E-Verify employment verification program.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM
    • MailChimpEmail

Location

Ballard is a hip waterfront neighborhood with trendy restaurants, indie shops, bars and craft breweries centered on historic Ballard Avenue.

An Insider's view of Knock

What are some social events your company does?

We do virtual coffee meetups between randomly-matched Knockstars (aka Knock employees). It’s been an excellent opportunity for having interesting conversations with members of different teams outside of engineering such as customer service, sales, product, etc. These cross-team interactions provide a new level of transparency across the company.

Elsi

Tech Lead Manager

What's the biggest problem your team is solving?

Overcoming customer challenges, training new hires and ramping them up quickly.

Mike

Director of Sales - West

What are some things you learned at the company?

I really like that we are using the Objectives & Key Results (OKR) goal-setting methodology. It aligns the individual's goals all the way up to the company goals and provides for transparency across the company. It gives me assurance that my efforts are making a difference to help us meet our company goals.

Stacy

Controller

How do you empower your team to be more creative?

We encourage teammates to think “an ounce of prevention is worth a pound of cure”. I never miss an opportunity to challenge a teammate to try harder to find a preventative solution to a problem (product, process, people) before agreeing to move forward with a "cure".

Demetri

CEO/Co-founder

How has your career grown since starting at the company?

I started at Knock in Jan 2019 as a 1-person team covering all things PeopleOps. The team has grown to 8 people with specialities in IT, Office Admin, Talent & HR. This allows us to provide the best support to our employees so they are happy, engaged and successful at Knock. We continue to build a great culture for future Knockstars!

Nicole

VP, People Operations

What are Knock Perks + Benefits

Knock Benefits Overview

We built Knock to be a place where you can do your best work. We make sure of this by providing flexible time off, wellness program, commuter benefits, 100% paid medical, dental & vision premiums, as well as free lunch in the office on Fridays along with monthly company sponsored happy hours with your teammates!

Culture
Volunteer in local community
The last couple years we have done toy drives during the holidays to support our local community.
Partners with Nonprofits
We partner with OneApp and OneApp Guarantee to help our community in a way that reflects our business and supports the customers of our customers by helping renters get access to housing.
Friends outside of work
Eat lunch together
Intracompany committees
Knock has a community committee that focuses on community, culture, our values, etc.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Diversity Employee Resource Groups
To foster an accountable, diverse, equitable, and inclusive culture at Knock where an empowered workforce of all abilities, backgrounds, and identities is attracted, hired, retained, and promoted.
Health Insurance & Wellness Benefits
Dental Benefits
Knock pays 100% of employee premium costs and 25% of family premium costs.
Vision Benefits
Knock pays 100% of employee premium costs and 25% of family premium costs.
Health Insurance Benefits
Knock pays 100% of employee premium costs and 25% of family premium costs.
Mental Health Benefits
There are mental health benefits through our medical insurance provider.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
We launched a discretionary match program in 2021 that all eligible employees can start contributing and saving starting the first of the month following their start date.
Company Equity
4 year vesting period - 1 year cliff at 25% then monthly for the remaining 3 years.
Match charitable contributions
New partnership announced with OneApp Guarantee and Knock has committed to matching donations of employees.
Child Care & Parental Leave Benefits
Generous Parental Leave
We follow all local and federal guidelines for parental leave. We ensure up to 8 weeks full salary for the birth parent. We also ensure up to 4 weeks full salary for the non-birth.
Flexible Work Schedule
The standard work week is 5 days (Mon - Fri), but Knock understands life happens and works with employees on specific scheduling needs.
Remote Work Program
We allow most positions to be based almost anywhere in the United States.
Family Medical Leave
Company sponsored family events
Once a year we do a summer BBQ that all employees can bring families to attend. Occasionally our monthly happy hours will be at a location that will be family/dog friendly.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
This is included in our flexible vacation policy. We love it when our Knockstars give back to their community and allow them to take paid time off to do so.
Paid Holidays
Paid Sick Days
Employees have flexible sick time per our flexible time off policy.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
We offer commuter reimbursement to employees who choose to be office-based and use public transit.
Company Outings
We host regular events for employees that include in person and virtual get togethers. This can be company-wide or team specific.
Stocked Kitchen
We have an awesome coffee machine that can make various styles of drinks, a Bevi machine for flavored sparkling water, and a wall of snacks to keep the team fueled throughout the day.
Some Meals Provided
Once per week meals that vary week by week. Sometimes it is breakfast, sometimes lunch, and sometimes a fun afternoon treat.
Happy Hours
The company hosts at least 1-2 happy hours per quarter.
Parking
We offer limited parking to employees based on availability.
Pet Friendly
Knock's pet policy is occasional bring your pet to work days.
Fitness Subsidies
LA Fitness is across the street from our HQ, but the membership is good for all signature clubs across the US. We offer a discounted monthly rate with no sign up fee and includes a free guest pass.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Knock hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Time allotted for learning
We support our employees if they want to further their skills and commit a small portion of their work time to doing so.
Paid industry certifications
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