Location: This is a Remote Role in the United States

Your Impact
At Axon, we build connected devices such as body cameras powered by an industry-leading digital evidence management, records, and computer-aided dispatch platform. Our hardware, software, and training platforms bring security, efficiency, and transparency to law enforcement and are enabling us to truly change the world. The Axon business is growing rapidly, and we are looking for a dedicated and proven Training & Enablement Specialist to join our Axon Change Team (ACT) in the Professional Services Organization. You will be a key builder, shaping how we enable and scale the capabilities of our public safety partners as they lead the way to use digital transformation to protect life.  

You will be instrumental in helping to design and deliver the training, testing, and implementation approach for our public safety SaaS customers. You will partner with subject matter experts across the company and within the client agencies to capture key content, chart learning plans, design training curriculums, develop learning materials (eLearning and in-person), plan testing/training/go-live logistics, and deliver cutting-edge technology courses that enable our clients to optimize the use of Axon’s leading-edge SaaS public safety solutions. You will employ your creativity to ideate strategies that are both customized and standardized for agencies with differing ways of serving their communities. You will build tools that support our clients to successfully manage and navigate this major change within their agencies. From communications to deployment planning, you will be a key advisor and contributor to our Change Team, working on the front lines everyday supporting multiple public safety agencies to transform the systems at the core of their daily operations. The programs that you develop will have an impact on thousands of public safety organizations around the world.
Your Day-to-Day
As our Training & Enablement Specialist You Will
Join the Axon Change Team (ACT) to consult with product engineers, program managers, and our clients in order to build learning and enablement programs that support the successful implementation of Axon’s SaaS Solutions. 

• Design, develop, deliver, and maintain training strategies, plans, and instructional materials/program deliverables for SaaS deployments using effective instructional design methodologies and technologies
• Support the development and continuous improvement of all end-user testing, training, and deployment activities
• Develop and maintain eLearning content using various video recording and editing technologies such as Camtasia or other video recording/editing software
• Provide project management know-how to ensure the timely delivery of all end-user testing, training, and deployment deliverables
• Ensure consistency of change management in deployment strategy and training approach by implementing standard operating procedures that ensure the scalability of our team
• Partner with subject matter experts to clearly define learning objectives and content required for testing and training programs
• Create and maintain projects plans to ensure timely delivery of training materials and programs
• Apply a structured methodology to integrate change management activities into deployment project plans
• Communicate testing, training, and deployment plans, activities, and outcomes to appropriate internal and external stakeholders
• Develop and apply content and design standards to ensure a consistent training, testing, and deployment experience
• Stay ahead of product updates, managing the revision to content as our products evolve
• Partner with the product engineering teams to assess content, system developments/customizations to maintain training materials and update for clients as needed
• Always look for ways to create content more efficiently without compromising quality
• Design/deliver lessons incorporating creativity, flexibility, and innovation in training techniques
• Partner with key stakeholders including Axon Academy on the development of eLearning training assets and online delivery via Axon’s learning management system
• Lead the migration of Axon’s instructor-led content to an easily consumable eLearning format
• Consult with clients to track issues, risks, and impacts to their business processes, determine mitigation strategies, and define how to incorporate into training and/or deployment plans
• Define and measure success metrics and monitor program progress
• Attend and actively contribute to weekly Axon Change Team cross functional meetings
• Develop a strong understanding of customer needs and the value of Axon’s products, in order to ensure that all training content supports our mission
• Perform other related duties as required or requested

Basic Qualifications

• Bachelor’s Degree or equivalent experience
• 3+ years of experience designing/delivering testing and training programs for SaaS solutions
• 3+ years of experience delivering end-user training programs for enterprise-wide software solutions
• 3+ years learning design, change management, and/or enablement experience
• 3+ years of project management experience
• Proficiency developing eLearning content with Articulate, Camtasia, Captivate, or proprietary LMS
• Experience developing training programs to be delivered via a Learning Management System
• Familiarity with software systems implementation approaches, tools, and phases of the project lifecycle
• Experience with large-scale organizational change efforts
• Exceptional written and verbal communication skills
• Highly engaging presentation and training skills
• Experience partnering with software engineering teams to develop end-user solutions that promote end-user adoption
• Proven success in transforming raw content into informative, engaging, and compelling learning experiences
• Exceptional ability to write effective copy, instructional text, internal/external communications, audio scripts/video scripts
• Advanced project management and organizational skills
• Demonstrated ability to partner across teams/functions to deliver results
• Must be a team player; able to shift priorities as business needs change
• Strong analytical, problem-solving, and decision-making capabilities
• Excellent oral, interpersonal, and written communication skills
• Superior attention to detail
• Ability to be flexible, multi-task, prioritize, and manage multiple activities simultaneously in a fast-paced, changing environment
• Strong team player with the ability to take initiative and work well independently
• Willingness to travel, estimated 70-80% monthly
• Strong Microsoft Office skills

Preferred Qualifications

• 3+ years experience in Law Enforcement technology
• Experience with Absorb Learning Management System
• Change management certification
• Government agency and/or public safety agency training certification, law enforcement strongly preferred
• Substantial experience supporting organizational or IT business unit level training or change management initiatives; experience in digital transformation strongly preferred

Compensation and Benefits