Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.

The Role

 As a Digital Program manager, you own the strategy, execution, and performance of a portfolio of programs focused on driving customer health and adoption. A member of the Customer Success organization, you partner closely with field subject matter experts and produce digital content aligned with our Success methodology. You are comfortable working in a matrixed environment, partnering cross-functionally to avoid silos and maintain a customer first mentality.

Our Vision of You

• Outcomes driven: Your programs are focused on driving measurable outcomes for the business and our customers. 
• Strong Communicator: Your communication is clear and concise. You’re skilled at facilitation and negotiation, building consensus across stakeholders at varying levels. 
• Collaborator: You understand the roles within our organization, and collaborate with the necessary stakeholders to construct a successful program and avoid silos 
• Strategic thinker: You are focused on how we can drive customer outcomes in more efficient ways leveraging the tools and resources at hand.
• Customer obsessed: You are an advocate for the Outreach customers. You understand their needs and advocate internally on their behalf. 
• A Team Player: While you take initiative and can work independently, you understand the importance of collaboration and the interdependencies of programs 

Your Daily Adventures Will Include

• Program performance of 1:Many and digital assets leveraged by our customers and internal account teams to drive customer health
• Evolution of existing programs always looking for ways to increase effectiveness and efficiencies 
• Identification of new opportunities to drive customer health and adoption inline with the Company and Success strategy 
• Feedback loops with business partners (Product, Marketing, Success, etc) to inform development of customer-facing resources and offerings
• Regular reporting cadence to senior leadership on program performance and roadmap 

Basic Qualifications

• 3-5+ years of program or project management experience across Sales or Success organizations, preferably within a B2B SaaS or subscription business environment. 
• Demonstrable experience managing programs or projects in a complex and ambiguous environment
• Ability to develop program plans that are measurable and drive measurable outcomes
• Deep understanding of Sales and Customer Success business cycles and guiding principles
• Experience scaling motions across post-sales teams that manage various segments of a customer base
• Problem solving capabilities that combine long-term strategic thinking with day-to-day execution 
• Passion and enthusiasm around organizational excellence and attention to detail
• Ability to build strong relationships and lead through influence across multiple teams and levels
• History of improving processes, methodologies, programs or frameworks that increased team performance
• You embody our core values. We are hungry craftspeople, we have grit, we are honest, we take ownership, we have each other’s back no matter what, we’re one with our customers, and we find strength in diversity and inclusion
• Familiarity with the Outreach platform, including a working knowledge of product capabilities, workflows, and troubleshooting techniques (Preferred)

Why You’ll Love It Here

• Generous medical, dental, and vision coverage for full-time employees and their dependents

• Flexible time off

• 401k to help you save for the future

• Company-organized and personal paid volunteer days to support the community that supports us

• Fun company and team outings (or virtual events these days!) because we play just as hard as we work

• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network), AAPI, Rainbow (LGBTQIA+), Gender+, LatinX, Black Excellence, Disability Community, and Veterans

• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents

• Employee referral bonuses to encourage the addition of great new people to the team

• Plus, unlimited snacks and beverages in our kitchen

• We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status