Engagement Manager - Employee Experience
At Qualtrics, our mission is to close experience gaps—the costly differences between what customers and employees expect, and what they’re receiving.
9,000+ organizations worldwide and more than 80% of the Fortune 100 rely on the Qualtrics Experience Management Platform™ to collect, analyze, and act on feedback—more feedback than they ever thought possible. With Qualtrics XM, organizations caleadge the four core experiences of business—customer, employee, product, and brand experience. Organizations can be at every meaningful touchpoint, for every experience, and predict what will resonate most with customers and employees.
The Implementation Team is at the heart of Qualtrics. The initial on boarding experience and solution delivery establishes the client relationship and sets the tone for the partnership. We understand our client's goals and, as trusted advisors, recommend solutions to the challenges they face. We listen carefully to our clients and advocate for customers internally, driving operational improvements and product enhancements. We have impressive members on this team, and are always looking for more amazing talent!
Expectations for Success
You will know you are doing a great job when you successfully onboard our clients and deliver solutions ultimately resulting in high renewal and expansion rates. You build strong, lasting relationships with clients, are a creative and analytical problem-solver. You support the Sales team in pursuit of large deals and the Product team to improve product features, have outstanding interpersonal skills to juggle multiple priorities, and are a superb communicator. Most importantly, you care deeply about our clients and provide them a world-class experience.
A Day in the Life
- Quickly become an expert on the Qualtrics Experience Management (XM) Platform and related solutions
- Serve as main point of contact for clients during implementation and manage the project to completion
- Design and document functional and technical requirements and help scope projects by understanding timelines and work
- Solve complex technical implementations both independently and in a team environment
- Clearly communicate solutions back to clients through phone and email
- Train and teach clients on specific and new aspects of the Qualtrics Experience Management (XM) Platform and related solutions
- Work with our Product Management and Engineering teams to solve problems and implementations
- Continually adapt and develop in-depth product knowledge and learn new technologies