Implementation Manager

| Seattle
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Skilljar is seeking an experienced Implementation Manager to join our rapidly growing team. This person will be working directly with our clients to enable them to successfully implement Skilljar to achieve business goals. As part of a small team, you’ll have a unique opportunity to work closely with new customers to project manage the onboarding process and provide tactical and strategic guidance to achieve the quickest time to value.

We’re looking for a motivated, self-starter who is comfortable wearing multiple hats and thrives in a dynamic environment. You must be nimble, highly-collaborative, and able to think on your feet. This is a great opportunity to join a rapidly accelerating startup that has dozens of Fortune 1000 and mid-market clients on its roster.

Responsibilities
  • Proactively manage customer relationships from sales handoff to successful implementation. Understand customer use cases and provide expertise on how Skilljar can be leveraged to meet and exceed these goals.
  • Organize and coordinate customer onboarding and training through virtual web conferences and help documentation. 
  • Act as a project manager by setting implementation expectations, managing project plans in partnership with customer champion(s), and coordinating customer teams to drive success through implementation.
  • Collect customer product requests and drive agile prioritization through Skilljar’s development process. Provide ongoing recommendations and serve as the voice of the customer to internal teams.
  • Act as a subject matter expert of the Skilljar product to drive product adoption.
  • Serve as the primary contact for all customer-facing support and service issues during implementation. 
  • Partner with Account Management, Customer Success, and Product Support teams to ensure customers are fully supported through the implementation process and beyond.
  • Drive KPIs to measure and support overall customer health and success during the implementation phase of the Skilljar customer lifecycle.
Requirements
  • At least 3+ years in an implementation or similar role, preferably in an enterprise SaaS environment.
  • Experience working with a smaller portfolio of large complex customers through the development and execution of multi-tiered launch strategies, or equivalent program deployments.
  • Possesses a fundamental understanding of project management methodologies, including scoping, strategic consulting, issue & risk identification, and communication of overall project status.
  • Strong knowledge of technical concepts to provide guidance with implementation and solutions to include familiarity with Single Sign-On, APIs, and other integrations.
  • Effective at building, maintaining, and growing relationships with senior leadership at large, established companies.
  • Able to effectively manage and prioritize workload to include driving implementation projects for several customers at a time while addressing each customer’s unique needs.
  • Communicate effectively via phone, web conference, and in writing, and exceptional interpersonal skills with a broad range of external and internal teams.
  • Can thrive in a fast-paced, highly ambiguous environment. Startup experience a major plus.
  • Programming experience using HTML, CSS, and Javascript is a plus.
  • Bachelor’s degree in a related field or equivalent years of relevant experience required.
  • US work authorization and criminal background check are required.
The Company

Backed by prominent financial institutions, including Mayfield, Shasta Ventures, and Trilogy Equity Partners, Skilljar is the leading enterprise customer training platform, transforming the way organizations onboard, engage, and retain their customers. Trusted by leading global companies like Zillow, Slack, Tableau, Liberty Mutual, Cisco, Verizon, and U-Haul, Skilljar provides the essential tools and foundation for successful customer and partner engagement and enablement.

We are a team of bright, dedicated Skillets with startup drive and a passion for education. Headquartered in Seattle, WA, Skilljar is currently operating remotely, with employees based in Washington, Oregon, California, and Colorado.

 
Skilljar is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.
 
Skilljar does not accept nor are we responsible for any fees associated with unsolicited resumes, LinkedIn bios, or any other candidate introductions.
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Technology we use

  • Engineering
  • Sales & Marketing
    • PythonLanguages
    • Twitter BootstrapLibraries
    • DjangoFrameworks
    • Vue.jsFrameworks
    • PostgreSQLDatabases
    • WordpressCMS
    • SalesforceCRM

Location

Headquartered in Seattle, WA, Skilljar is currently operating remotely, with employees based in Washington, Oregon, California, and Colorado.

An Insider's view of Skilljar

What’s the vibe like in the office?

I'd say our vibe is something along the lines of: "Work hard and ensure we have a little fun while we do it." I like to use humor to reduce stress in high-pressure situations (quarter-end) and focus on enabling our GTM teams to be so confident and passionate about what we do that the day to day becomes fun.

Ray

VP of Sales

What projects are you most excited about?

I’m most excited about evolving our platform from Heroku onto AWS and giving us more control over our app (and cost savings).

We get to tackle the challenges of deploying software (build, test, deploy, monitor, etc.), and it’s a cool (and challenging) opportunity to introduce fundamental changes in our infra while continuing to support our devs.

Amanda

DevOps Engineer

How does the company support your career growth?

The biggest way that Skilljar supports my career growth is in providing me with the flexibility and trust to take on new projects. My managers and the leadership team give me a lot of control over my job and how I want to grow. I have learned and grown more in my short time here than I have been able to in the last few years in my previous roles.

Simone

Recruiter

What is your vision for the company?

Our Co-founders started Skilljar to help companies drive customer outcomes through education. We’re driven by the belief that access to learning can unlock human potential, and that training is vital in ensuring the latest innovation is embraced and adopted. This vision resonates deeply with our team, and we’re passionate about bringing it to life.

Aashish

VP of Marketing

What's the biggest problem your team is solving?

The biggest problem my team is solving is how to scale the company. We have a solid foundation already. However, as we grow, we're choosing systems and processes to position us for growth. It is challenging and exciting to be a part of this process. It's rewarding to see our impact on other teams and the long-term benefit to the whole company.

Scott

Financial Analyst

What are Skilljar Perks + Benefits

Skilljar Benefits Overview

At Skilljar, we value our employees' wellness. As a result, we strive to provide a great set of benefits. Skilljar pays 100% of our employee premiums for medical, dental, vision, disability, and life insurance! We also cover 50% of premiums for dependents you add to our plans.

Our extensive perks and benefits include:
Medical
Dental
Vision
Long and short-term disability
Life insurance
Flexible Time Off
401(k) Retirement Savings
Employee stock options
Employee Assistance Program (EAP)
Great events - virtual company and team events, happy hours, trivia/game nights, and more!

Culture
Daily stand up
Team owned deliverables
Group brainstorming sessions
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Some Meals Provided
Happy Hours
Professional Development Benefits
Lunch and learns
Company catered lunch and employee-led, weekly lunch and learn meetings
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