Onboarding Manager - SaaS

| Seattle
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About
Barn2Door is rated by Built-In Seattle as one of the Top 50 Small Businesses to Work For (< 100 Employees). We are a Seattle-based food+tech startup that helps local farms sell direct to buyers through all digital channels, including web, social and mobile. We exist to empower Farmers who care about our planet.

We are looking for people passionate about the intersection of food, agriculture and technology. At Barn2Door, you’ll get to learn what it takes to build a startup business and participate in ongoing training and education, while also playing a critical role in our growth.

Overview

Our Success team holds a crucial role in our Farmers’ journey, including leading their onboarding and set-up, driving early adoption and a quick time-to-value. The Success Team is responsible for customers’ successful use and affection for the Barn2Door platform, helping Farmers achieve ongoing customer engagement and growing transactional volume.

In this role as an Onboarding Manager, you will be part project manager, part educator, part customer service provider to help Farmers leverage Barn2Door to save time and grow their business. You will train Farmers how to engage their customers online, while managing products, inventory, logistics and transactions through Barn2Door.

You will become an expert on Barn2Door’s product functionality, and provide feedback to the Marketing, Sales and Product teams. You should be a natural teacher, confident with technology, solutions oriented, and eager to become fluent in local food and agriculture. You will be accountable for platform adoption, transaction volume and customer satisfaction.


You Are:

  • Focused. Driven. Resourceful. Organized.
  • A highly motivated self-starter (this isn’t a theory, it’s a must)
  • Tech-savvy - have used online tools / solutions to manage workflow and / or productivity (and you can type!)
  • Process oriented - able to follow and track protocol, a superstar at following up
  • Customer service driven, with an ability to resolve customer issues with grace
  • You love learning technology; you handle details accurately and in a timely manner
  • Your communication skills are top-notch, both over the phone and in email 
  • Enthusiastic to train users to use an online platform to manage their Farm business
  • Experience with or passion for sustainable food, farms and restaurants
  • Comfortable working in an entrepreneurial environment


You Have:

  • Minimum 1-2 years project management or customer training experience
  • Technical acumen, comfortable using and learning online tools and solutions
  • A stellar work ethic, attention to detail and can-do attitude
  • Desire to work in a startup environment, willing to put in the time for sake of customers, company and your career growth
  • Preferred food or farming domain knowledge
  • Preferred knowledge re: CRM (HubSpot, Salesforce) and Productivity tools (Slack, Confluence)
  • Preferred experience training or teaching people to use technology, including social media

You Will:

  • Manage new Farmer accounts, to ensure customer, adoption and sales volume
  • Proactively identify low-performers needing training and product support
  • Follow up and follow through consistently, according to a project plan
  • Meet and exceed customer adoption and transaction volume goals
  • Clearly articulate Barn2Door's value proposition, capabilities, new features
  • Clearly articulate online commerce best practices, consumer buying behavior and give Farmers tactical solutions (provided) to achieve their sales and time-saving goals.
  • Communicate back to the team customer feedback and product suggestions
  • Continually A/B test your customer success process and optimize for results
  • Work closely with senior executives and the entire Barn2Door team

You Get:

  • $54k-$60k annual salary DOE + 10% Bonus Structure + Incentive Stock Options
  • 10 days PTO, 5 days Sick Leave and 11 Paid Holidays
  • 100% premium coverage for Medical, Dental, Vision and AD&D (Employee-only)
  • Real experience in a high profile startup company just hitting its growth curve
  • Ongoing training and professional development
  • Opportunity to be a rock star - great exposure and upside
  • Hip startup office environment in Fremont (Lake Union)

Net-net

We’re looking for driven, intelligent people who regularly go the extra mile. You should thrive on the urgency of a startup atmosphere and be results driven (always seeking to exceed expectations). You must be well-disciplined, self-motivated and hungry to achieve. If you’ve got the drive, grit, creativity, and a passion for local food, startups and disrupting the food industry - then Barn2Door may be right for you.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • SquarespaceCMS
    • HubSpotCRM
    • MailChimpEmail
    • HubspotEmail
    • HubSpotLead Gen

Location

Located in Fremont on North Lake Union with unobstructed views of downtown Seattle. The office is on the Burke Gilman Trail, near Fremont Brewery.

An Insider's view of Barn2Door

What’s the vibe like in the office?

We are made up of genuine, hardworking individuals who truly have a passion for what we are doing and who we are serving! Our office is fun and fast-paced. We value professional growth, plus we have Thirsty Thursdays every month.

Abby

Farm Account Executive

What projects are you most excited about?

I’m most excited about creating training and education for Farmers on our product. This gives them the tools to be as successful as possible and reach more people. Building a team that offers world class support and education allows Farmers to better help their communities and the planet.

Patrick

Technical Support Lead

How has your career grown since starting at the company?

Barn2Door has empowered me to grow into my career. With the help and support of my managers and teammates and the trust given to me to make a difference to the business, I've been able to take on challenges and learn at a pace that is both manageable yet exciting.

Sam

Software Engineer

What is your vision for the company?

Barn2Door emerged from the idea that Farmers should profit more from the products they sell—without a middleman marking up prices. We believe food should be as convenient to buy direct from local Farmers as it is to go to the grocery store or buy from an online grocer. We are passionate about powering Farms' success.

Janelle

Founder and CEO

How do you collaborate with other teams in the company?

Since we are a fast-paced startup, there's constantly collaboration between departments. Across the business, people are willing to jump in and contribute their talents to get things done!

Emma

Product Marketing Manager

What are Barn2Door Perks + Benefits

Barn2Door Benefits Overview

As an early-stage high Growth Startup, employees benefit from seeing a company being built from the ground up, accelerated career growth opportunities and attractive (pre-public) stock options. Barn2Door has an enviable location in Fremont, with sweeping water views of downtown (from North Lake Union). Located on the Burke Gilman Trail for easy access by bike (and bike storage), nearby coffee shops, lunch spots, retail, Gasworks Park and iconic Fremont Brewery affords employees the opportunity to grab a bite or brew with fellow employees.

We look for opportunities to collaborate and socialize across teams. We host weekly all company meetings, monthly department meetings, and have 'bonding' challenges like step challenges, book club, sports teams, Farm workdays and more. We are big fans of continued growth and learning, with regular Friday Brown Bags, Virtual Cooking Classes and department training(s).

Culture
Volunteer in local community
Barn2Door recently implemented Farm WorkDays! We love rolling up our sleeves to help Farms - in the office and out of the office!
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Company Outings
Happy Hours
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Paid industry certifications
Examples include: Hubspot and Mailchimp certifications.
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