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Partner Program Architect - Customer Experience

| Seattle

Why Qualtrics?

Qualtrics is the technology platform that organizations use to collect, manage, and act on experience data, also called X-data™. The Qualtrics XM Platform™ is a system of action, used by teams, departments, and entire organizations to manage the four core experiences of business—customer, product, employee and brand—on one platform. Over 9,000 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics to consistently build products that people love, create more loyal customers, develop a phenomenal employee culture, and build iconic brands. Qualtrics was recently acquired by SAP, and together we will accelerate XM and power the experience economy. Join us on this adventure that can open many doors! If you’re searching for a company that’s dedicated to your ideas and growth, recognizes your unique contribution, fills you with purpose, and provides a fun, flexible and inclusive work environment - apply now!

The Challenge

The Qualtrics Partner Success organization is a fast-growing team focused on establishing and fostering alliances with key strategic partners throughout the customer lifecycle. We are focused on developing partner practices around implementing extraordinary experience management programs using the Qualtrics leading-edge XM capabilities. Our team is passionate about engaging with partners on customer requirements and complex implementations resulting in broad customer impact. If you are excited to be part of the wave of technologies and solutions that are reshaping the way brands are building the next generation of customer and employee experiences, join one of the fastest-growing enterprise SaaS companies in the world.

Charles is a Senior Program Architect based in our Seattle, WA campus. A graduate from the University of Edinburgh, he started his career at AT&T and Microsoft before joining us. Explore his story for more about what's it's like to be a Program Architect at Qualtrics.

The Expectation for Success

As a Partner Program Architect, you will be responsible for the activation and delivery capabilities of Qualtrics implementation partners, ensuring highest quality project outcomes. In this high-profile role, you will be the face of the Qualtrics delivery organization to multiple partners and customers as you ensure the successful delivery of technically-complex solutions. This role will provide unfettered access to members of the Qualtrics Executive Team and extraordinary cross-functional experience.

To really crush this role, you’ll need to combine your strong technical expertise, your deep program/project management skills, your solid business insight, and your relationship management skills to both, directly and indirectly, lead cross-functional teams in the delivery of custom solutions for our most important clients.

Ultimately, your goal is to build a strong partner ecosystem to scale Qualtrics implementations and solutions.

A Day in the Life

With a strong customer-first culture, we are looking for someone who has technical depth, customer insight, and experience driving large scale customer programs/projects. You can expect to perform the following responsibilities as part of this role.

Christian is Louisiana State University and started his career at Cisco and Fuze. Christian works as a Program Architect with our Partners, and shares more about how Qualtrics keeps him motivated and aligned with why he got into this field in the first place.

Partner Enablement

  • Deliver internal Qualtrics programs that increase the capability of partner teams to provide high-quality delivery of client projects
  • Deliver training for partner resources to equip partners with knowledge and skills for delivering Qualtrics implementation projects for clients
  • Provide mentorship to partners as part of a formal apprenticeship within a project delivery
  • Maintain relationships with partners to continually provide support and a direct connection into Qualtrics for delivery expertise

Delivery Assurance

  • Participate in partner-delivered projects as a connection to Qualtrics
  • Engage with assigned partners and lead project discovery and design sessions as well as project scoping conversations in order to validate the customer solution and articulate the business impact of the solution.
  • Provide ongoing governance of projects by communicating with key partners to ensure they are aware of status and changes

Projects Delivery

  • As needed, lead Qualtrics-led or partner-led projects that span the entire solution delivery lifecycle from design to release, ensuring on-time delivery of premier solutions that truly delight our customers
  • Lead a diverse, cross-functional Qualtrics and partner project team and clearly communicate goals, roles, responsibilities, and desired outcomes during the project delivery phase.
  • Ensure issues and risks are identified, handled and appropriately communicated and intensified when needed. Use prior experiences to dedicatedly develop mitigation plans.
  • Handle deliverables, define success metrics, be a customer advocate on key partner-led engagements and implementations of Qualtrics solutions.

What Differentiates Us From Other Companies

  • Work-life integration is deeply important to us - we have frequent office events, team outings, and happy hours.
  • We take pride in our office design aimed at cultivating creativity from our rooftop views to an open and collaborative workspace.
  • On top of the standard benefits package (medical, dental, vision, life insurance, etc), we provide snacks, drinks, and free lunches in our office.
  • We believe in sharing Qualtrics success which is part of the compensation for all employees.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • We are an open language company so we do not specify on languages and except all that are helpful toward the product.Languages
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • WordpressCMS
    • Qualtrics PlatformCMS
    • SalesforceCRM
    • Qualtrics iQ DirectoryCRM
    • Qualtrics PlatformEmail
    • Adobe CampaignLead Gen
    • MarketoLead Gen
    • MixRankLead Gen
    • RapportiveLead Gen
    • Qualtrics PlatformLead Gen

Location

The office experience is a 5-minute walk from Pioneer Square. The rooftop deck overlooks the Puget Sound and downtown Seattle.

What are Qualtrics Perks + Benefits

Qualtrics Benefits Overview

TOTAL REWARDS
The term “benefits” doesn’t really do our employee rewards program justice. We provide free medical, dental, and vision insurance, 20+ days of annual leave, generous retirement fund contributions, company equity, quarterly bonuses, and tons of career mobility.

WORK HARD/PLAY HARD
For every bit of hard work we put in, we have twice the fun. Whether that means taking a break in a massage chair or hitting the slopes after work, Qualtrics makes sure that employees take time to recharge and live it up.

UPWARD MOBILITY
Because we’re a hyper-growth company, getting promoted and taking on more opportunity is always an option. We hire individuals who have what it takes to quickly step into the next role and take on opportunities beyond their core job description.

OFFICE PERKS
We believe in a workspace that allows you to take a breather and pepper fun throughout your day. Grab a beer in the Dublin office pub, enjoy Seattle’s rooftop patio overlooking the Puget Sound, or raid one of the many kitchens around Provo’s office.

HIGH BAR
We don’t hire cutthroat individuals who only care about themselves. We’re looking for top performers with a wide array of professional and personal experience. Our employees are driven, intelligent, diverse and interesting people who work well in teams and know how to have fun.

GLOBAL
Qualtrics employees are plugged into a network of experienced professionals around the globe. With weekly company-wide video meetings and our own internal social network, employees get global experience and stay up-to-date on what’s happening across the organization.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
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