Partner Success Solutions Architect at Qualtrics

| Seattle
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At Qualtrics, our mission is to close experience gaps—the costly differences between what customers and employees expect, and what they’re receiving.

9,000+ organizations worldwide and more than 3/4 of the Fortune 100 rely on the Qualtrics Experience Management (XM) Platform™ to collect, analyze, and act on feedback—more feedback than they ever thought possible. With Qualtrics XM, organizations can manage the four core experiences of business—customer, employee, product, and brand experience. Organizations can be at every meaningful touchpoint, for every experience, and predict what will resonate most with customers and employees.

Job Description

The Qualtrics Partner Success group is a growing team focused on establishing and cultivating alliances with key strategic partners. We are focused on developing partner practices that implement and XM Solutions that accelerate customer and employee experience programs. XM Solutions are expert-built that combine best practices, easy distribution, and standardized reporting and dashboards. Instead of endless tinkering, customers leverage Qualtrics- or partner-developed solutions for fast configurations, easy deployment, automated data analysis, and easy-to-read dashboards — all tailored to their business needs.

We are looking for leaders with operations and product backgrounds who will own and orchestrate development of first and third-party XM Solutions. The XM Solutions Architect discipline is the ‘CEO of the solution’, owning the customer experience and roadmap of solutions to meet those needs, along with the day-to-day business management and performance accountability. By combining end-user value with business value, this ensures a clear, single point of accountability for the performance of the solution and business. Do you have the business savvy and the technical and operations background necessary to provide a vision and experience in a solution ownership role, and pioneer the new category of Experience Management?

Expectations for Success

The ideal candidate will have a strong product/program management/operations background, experience leading large projects, and have a well-rounded technical background in current SaaS technologies.

  • Have a “CEO Mindset” and own the XM Solutions strategy
  • Orchestrate ‘concept to market’ life cycle of assigned solutions.
  • Manage cross-functional pod of experts across Engineering, Marketing, XM Scientist teams to develop and launch solutions
  • Build and maintain the business case for assigned solutions, including market opportunity models, user personas, and top use cases
  • Lead an all department delivery team to execute multiple go-to-market plans
  • Gain perspective and expertise on messaging, market positioning and execution tactics from internal stakeholders.
  • Participate in specific sales opportunities (customer demos, roadmap alignment meetings, marketing events etc.)
  • Build and improve processes for collecting customer feedback, building requirements, and maintaining long-term roadmap. Does this consist of building
  • Participate in the business development and partnership building activities (demos for potential partners, roadmap alignments)
  • Provide leadership, guidance and foster collaboration with internal teams including; Sciences teams, Engineering, Design, Technical Program Management, Delivery, Support, Customer Success, and Product Marketing in order to orchestrate successful solutions outcomes.

Requirements

  • 10+ years of experience and a track record of developing strong, successful products and solutions that result in a material impact on the business
  • Extensive experience developing and driving complex customer engagements
  • Ability to orchestrate large multi-disciplinary teams while actively prioritizing activities and deliverables.
  • Ability to work independently in highly ambiguous environments, with both technical and business groups internally and externally.
  • Comfortable navigating complex organizations with a solid understanding of professional services operating models
  • Manage deliverables, define success metrics, be a customer advocate on key partner-led engagements and implementations of Qualtrics solutions.
  • Strong communication and planning skills with the ability to present to and influence senior leadership inside Qualtrics and with our customers and partners.

What differentiates us from other companies

  • Work-life integration is deeply important to us - we have frequent office events, team outings, and happy hours.
  • We take pride in our office's design aiming at cultivating creativity from our rooftop views to an open and collaborative workspace.
  • On top of the standard benefits package (medical, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office.
  • We believe in sharing Qualtrics success which is part of the compensation for all employees.

Qualtrics is an equal opportunity employer

Qualtrics provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • We are an open language company so we do not specify on languages and accept all that are helpful toward the product.Languages
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • WordpressCMS
    • Qualtrics PlatformCMS
    • SalesforceCRM
    • Qualtrics iQ DirectoryCRM
    • Qualtrics PlatformEmail
    • Adobe CampaignLead Gen
    • MarketoLead Gen
    • MixRankLead Gen
    • RapportiveLead Gen
    • Qualtrics PlatformLead Gen

Location

The office experience is a 5-minute walk from Pioneer Square. The rooftop deck overlooks the Puget Sound and downtown Seattle.

What are Qualtrics Perks + Benefits

Qualtrics Benefits Overview

TOTAL REWARDS
The term “benefits” doesn’t really do our employee rewards program justice. We provide medical, dental, and vision insurance, 20+ days of annual leave, generous retirement fund contributions, bonuses, and tons of career mobility.

WORK HARD/PLAY HARD
For every bit of hard work we put in, we have twice the fun. Whether that means taking a break in a massage chair or hitting the slopes after work, Qualtrics makes sure that employees take time to recharge and live it up.

UPWARD MOBILITY
Because we’re a hyper-growth company, getting promoted and taking on more opportunities is always an option. We hire individuals who have what it takes to quickly step into the next role and take on opportunities beyond their core job description.

OFFICE PERKS
We believe in a workspace that allows you to take a breather and pepper fun throughout your day. Grab a beer in the Dublin office pub, enjoy Seattle’s rooftop patio overlooking the Puget Sound, or raid one of the many kitchens around Provo’s office.

HIGH BAR
We don’t hire cutthroat individuals who only care about themselves. We’re looking for top performers with a wide array of professional and personal experience. Our employees are driven, intelligent, diverse and interesting people who work well in teams and know how to have fun.

GLOBAL
Qualtrics employees are plugged into a network of experienced professionals around the globe. With weekly company-wide video meetings and our own internal social network, employees get global experience and stay up-to-date on what’s happening across the organization.

Culture
Partners with Nonprofits
We go beyond partnering with nonprofits. For Qualtrics, 5 For the Fight is our company's core nonprofit focus. Discover the whole story at www.5ForTheFight.org. We're #AllIn until cancer gives in.
Friends Outside of Work
Eat Lunch Together
Intracompany Committees
From WLD, Q&able, Q-Salute, Q-Pride, and Mosaiq to the Dream Team, the Green Team, and hosts of other community-founded groups, you'll find a variety of committees which drive community at Qualtrics.
Open Door Policy
Team-Owned Deliverables
Team-Based Strategic Planning
Group Brainstorming Sessions
Open Office Floor Plan
Diversity
Documented Equal Pay Policy
Unconscious Bias Training
Diversity Manifesto
Mean Gender Pay Gap Below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Adoption Assistance
We reimburse up to 10000 for eligible adoption expenses and 6 weeks of paid leave for the parent who is taking the role as the primary caregiver.
Return-to-Work Program Post Parental Leave
Company-Sponsored Family Events
Qualtrics has several events during the year that look to actively include our families, from the annual summer party to welcoming your family on-site for visits.
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
We serve free lunch on Monday, Wednesday, Friday. On Tuesday and Thursday, we offer a subsidized food ordering option. We have breakfast items (cereals, yogurts, etc.) every day of the week.
Game Room
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and Learns
Lunch and learns happen on different occasions. Many times, these are sponsored by the Q Groups or another group looking to help spread messaging and education about key topics.
Promote from Within
Mentorship Program
Our mentorship program includes 1-to-1 program, Cross-department program, Career mentoring, Leadership mentoring.

Additional Perks + Benefits

We additionally cater snacks to the company all-hands meeting each week. You can expect to find semi-annual swag distributions (summer & winter), as well as swag giveaways in the offices. Our Benefits team has always looked to maximize our benefits. We additionally will have times where tickets to local games/events are on offer or will work as a group to purchase tickets for a variety of activities.

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