Sales Operations Manager

| Seattle
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Skilljar, the leading platform for customer education, is seeking an additional Sales Operations Manager to join our fast-growing team. The mission of Revenue Operations at Skilljar is to guide company strategy by using data, processes and tools to drive repeatable, scalable and predictable processes. This individual will own improving our internal systems, lead change in procedures, and provide operational insights and analytics. Our current systems and processes are established but have plenty of room for refinement. The ideal candidate is someone that thinks strategically and with scalability in mind and avoids unnecessary technical debt within our CRM.

Are you a motivated, Sales Operations or Revenue Operations specialist who has experience working strategically with go-to-market partners across Sales, Marketing, Customer Success? This is an outstanding opportunity to join a rapidly accelerating Series B startup that has hundreds of happy, recurring Fortune 1000 and mid-market clients on its roster.

Responsibilities
  • Technology: Impact the revenue operations technology strategy and infrastructure while following industry-standard methodologies. Own the research and deployment of new software as well as integrations & maintenance to our existing Tech stack.
  • Salesforce.com Administration: Assist in day-day operations and hands-on configuration of features including users, roles/profiles, custom objects, page layouts, custom fields, formulas, validations, process builder, flows & Lightning pages. Identify and implement potential improvements to the system where appropriate.
  • RevOps Helpdesk: Help field inbound Revenue Operations helpdesk tickets from internal users (Sales, Customer Success and Marketing team members).
  • Analytics: Design reports and impactful dashboards within Salesforce.com that provide insights to all levels of partners from managers to executives, collaborating with finance and other teams for more enlightened reporting when needed.
  • Documentation: Design and maintain detailed documentation of internal tools and standard operating procedures.
  • Database Hygiene: Supervise, cleanse and maintain data quality within our prospect database, ensuring accurate data flow between all interconnected systems. Develop data taxonomies, contact auditing and de-duplication, data migrations, and overall database hygiene.
  • Project management: Lead various interdepartmental projects and ensure they are delivered effectively and on time.
Requirements
  • Proven participation in evaluating, implementing and administering B2B sales technology according to current revenue and sales operations practices. Our current tech stack includes Salesforce, HubSpot, LeanData, Outreach, ZoomInfo, LinkedIn Sales Navigator, Demand Tools, Chili Piper, Intercom, Clearbit, and Chorus.
  • Advanced expertise in Salesforce.com with at least one admin-level certification.
  • Experience with Project Management philosophies including Agile and applying tools such as Jira and Confluence
  • Experience leading or the rollout of a CPQ system within Salesforce highly desired.
  • Proficiency with Excel and Google Sheets.
  • Successful track record of being a partner to marketing, sales, and finance leadership, with the ability to prioritize and balance driving key business objectives with requirements across multiple departments.
  • US work authorization and criminal background check are required.
The Company

Backed by prominent financial institutions, including Mayfield, Shasta Ventures, Trilogy Equity Partners, and Insight Partners, Skilljar is the leading enterprise customer training platform, transforming the way organizations onboard, engage, and retain their customers. Trusted by leading global companies like Slack, Tableau, Liberty Mutual, Cisco, Verizon, and U-Haul, Skilljar provides the essential tools and foundation for successful customer and partner engagement and enablement.

We are a team of forward-thinking, dedicated Skillets with startup drive and a passion for education. Headquartered in Seattle, WA, Skilljar is currently operating remotely, with employees based in Washington, Oregon, California, Colorado, Arizona, and Florida.

 
Skilljar is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.
 
Skilljar does not accept nor are we responsible for any fees associated with unsolicited resumes, LinkedIn bios, or any other candidate introductions.
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Technology we use

  • Engineering
  • Sales & Marketing
    • PythonLanguages
    • Twitter BootstrapLibraries
    • DjangoFrameworks
    • Vue.jsFrameworks
    • PostgreSQLDatabases
    • WordpressCMS
    • SalesforceCRM

Location

Headquartered in Seattle, WA, Skilljar is currently operating remotely, with employees based all over the US.

An Insider's view of Skilljar

How would you describe the company’s work-life balance?

Even though Work and Life are often happening in the same room these days, Skilljar encourages everyone to create a daily ritual that signals a "Start" and "Stop" to the workday. Whether it's simply shutting down your laptop, taking an end-of-day stroll, or brewing a cup of tea to wrap up the day; the team supports creating a balance.

Shilpa

Digital Marketing Specialist

What projects are you most excited about?

I’m most excited about evolving our platform from Heroku onto AWS and giving us more control over our app (and cost savings).

We get to tackle the challenges of deploying software (build, test, deploy, monitor, etc.), and it’s a cool (and challenging) opportunity to introduce fundamental changes in our infra while continuing to support our devs.

Amanda

DevOps Engineer

How does the company support your career growth?

The biggest way that Skilljar supports my career growth is in providing me with the flexibility and trust to take on new projects. My managers and the leadership team give me a lot of control over my job and how I want to grow. I have learned and grown more in my short time here than I have been able to in the last few years in my previous roles.

Simone

Recruiter

What's the biggest problem your team is solving?

The biggest problem my team is solving is how to scale the company. We have a solid foundation already. However, as we grow, we're choosing systems and processes to position us for growth. It is challenging and exciting to be a part of this process. It's rewarding to see our impact on other teams and the long-term benefit to the whole company.

Scott

Financial Analyst

What are Skilljar Perks + Benefits

Skilljar Benefits Overview

At Skilljar, we value our employees' wellness. As a result, we strive to provide a great set of benefits. Skilljar pays 100% of our employee premiums for medical, dental, vision, disability, and life insurance! We also cover 50% of premiums for dependents you add to our plans.

Our extensive perks and benefits include:
Medical
Dental
Vision
Long and short-term disability
Life insurance
Flexible Time Off
401(k) Retirement Savings
Employee stock options
Employee Assistance Program (EAP)
Great events - virtual company and team events, happy hours, trivia/game nights, and more!

Culture
Intracompany committees
We have a volunteer-based fun committee. They have a budget side aside that they use to help through quarterly events for the entire company.
Daily sync
Team owned deliverables
Group brainstorming sessions
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Some Meals Provided
Happy Hours
Professional Development Benefits
Lunch and learns
Company catered lunch and employee-led, weekly lunch and learn meetings
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