Senior Program Manager, Payment Channels

| Seattle

doxo is disrupting bill pay. We are founded on the simple idea to create a simple, secure way to pay all your bills from a single account. We’re a rapidly growing startup with over 2.5 million users paying over 50,000 billers, and we’re seeking a leader that can expand our capability to pay billers in our directory. This position is an integral part of the doxo directory team, collaborating with the doxo directory senior director, and CEO.


  • Manage operations and business partners supporting core payment delivery channels.
  • Analyze and optimize current process to maximize cost efficiency and reduce error rate in payment delivery.
  • Lead migrations as doxo expands its partnerships and capabilities for its core delivery channels.
  • Expand business processes to leverage new capabilities as they are introduced.
  • Manage off-shore team supporting day-to-day operations of payment delivery activities.
  • Develop and drive roadmap for improving efficiency, speed, quality and cost profile in payment delivery activities  .
  • Collaborate with product management and engineering to scope tooling and operational needs that improve efficiency and effectiveness of doxo’s payment delivery channels.


  • Demonstrable experience in constructing and optimizing business and operational support process
  • Proven track record managing migration of business operations as underlying software platforms and business partnerships change
  • Demonstrable experience building business cases and tracking ROI
  • Demonstrable experience building and managing remote teams
  • Demonstrable experience working in complex analytical problem domain with large data sets
  • Expert level familiarity with data reporting tools, i.e. Tableau
  • Working knowledge of SQL, a plus
Read Full Job Description
Apply now

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • RubyLanguages
    • jQueryLibraries
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • SalesforceCRM


A view of Puget Sound, and a block from Pike Place Market. A variety of restaurants just outside our front door and central for public transportation.

An Insider's view of doxo

How would you describe the company’s work-life balance?

The leadership at doxo understands, encourages, and supports busy lifestyles: juggling family, life, and career. I am given the autonomy to flex my schedule and work remotely on occasion. I really appreciate having the trust and confidence from management that I can do a great job while still having a life outside of the office!


Director, Provider Success

What does your typical day look like?

My typical day is working with the team lead, product and QA to gather requirements, prioritize work, and coordinate the release of features. I work on improving the existing product as well as building new features for a variety of services in our ecosystem. Time is also spent helping our team scale its engineering processes, planning to delivery


Software Engineer

What makes someone successful on your team?

The two biggest attributes which make someone on our team successful are independence and curiosity. We are still a small company and we have ambitious goals so there is a lot of important work among limited employees. There is a ton of opportunity for a person to step up and make an impact. Being a self-starter with creative ideas is essential!


Data Analyst

What is your vision for the company?

doxo’s mission is to make it simpler for people to organize and pay all their bills in one place; and in so doing help businesses better engage with their customers. We’re growing our team, seeking creative problem solvers, with enthusiasm for improving our customers' lives, excited by disrupting a massive market.



What are some social events your company does?

doxo regularly hosts fun social events for employees. Recent examples are a murder mystery party, Mariners games, a cocktail cruise and mini golf. Gifts, games and prizes add to the fun. Ongoing we have in house happy hour, cycle and running clubs as well as charity event participation. Plus doughnuts on Friday!


Office Manager/Accounting

What are doxo Perks + Benefits

Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Vacation & Time Off Benefits
Generous PTO
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
doxo hosts company outings semi-annually.
Stocked Kitchen
Some Meals Provided
Pet Friendly
doxo's pet policy is dog friendly daily!
Professional Development Benefits
Tuition Reimbursement
Promote from within
More Jobs at doxo12 open jobs
All Jobs
Data + Analytics
Dev + Engineer
Project Mgmt
Data + Analytics
Data + Analytics
Data + Analytics
Data + Analytics