Senior Program Manager, Payment Verification at Remitly

| Seattle
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At Remitly, we help immigrant communities around the world send over $6 billion a year to their loved ones. Sending money is faster, easier, and costs less with our all-digital money transfer platform. Our vision is to transform the lives of immigrants and their families by providing the most trusted financial service products on the planet.At Remitly, your work has a direct and positive impact on people around the globe. Your work matters, every day.

As a Program Manager responsible for payment verification, you'll design, build, and operationalize systems to root out high-risk activity across the Remitly’s payment processes. We are looking for a Program Manager to join our Customer Trust team, who will be directly responsible for ensuring we have a simple payment experience for customers and a secure platform to deter bad actors.

You'll collaborate with product teams and analysts to develop a risk analysis and strategy for new features and product launches across Remitly. You'll also partner with all major Risk teams (engineering, operations, data science, and more) to design, ship, and refine essential product features that provide a frictionless payment experience for our customers. 

As a Program Manager on the Customer Trust team, you will help enable safer payments for our users and protect Remitly. Your team will face some of the most complex and dynamic problems at Remitly, and you will use data and creativity to guide the team as we help Remitly scale our product effectively.

Responsibilities
  • Define and execute on a long-term vision for managing payment risk while still enabling Remitly and its users to grow.
  • Establish and monitor goals and metrics to identify and measure opportunities and success.
  • Build upon existing internal partnerships: define, iterate and enable new projects that minimize risk across Remitly.
  • This is a global role that will include interaction with global teams and requiring a strong ability to communicate effectively with various business teams. 
Qualifications
  • 5+ years’ experience of leading process improvement projects/initiatives in a large organization for results.
  • Strong analytical skills and ability to solve problems at scale. You have great judgment in making the right decisions to protect our customers. 
  • Demonstrated experience creating functional and organizational processes that scale with growth.
  • Experience presenting complex information in a clear and concise manner. You feel comfortable communicating with a range of stakeholders through both written and verbal channels.
  • Experience making data driven decisions and recommending strategies that achieve measurable results for continuous improvement and change management. 
  • Demonstrated ability to manage multiple complex projects, often with competing timelines and resource needs
  • You should also have strong analytical skills and a proven track record of being able to successfully identify a solution, prepare a plan and execute it with strong results.
  • You’re a creative product thinker who loves collaborating across the company with engineering, risk operations, analytics
Remitly is the largest independent digital remittance company headquartered in the United States, transferring over $6 billion in annualized volume from its customers in the United States, United Kingdom, Canada, and Australia to loved ones throughout the world. The company’s proprietary global transfer network includes its easy-to-use mobile app, which makes the process of sending money faster, easier, more transparent and less costly by eliminating the forms, codes, agents, extra time and fees typical of the traditional, century-old money transfer process. Remitly is backed by industry-leading investors, World Bank’s International Finance Corporation (IFC), Naspers’ PayU, Silicon Valley Bank, Stripes Group, DFJ, DN Capital, QED Investors, Trilogy Equity Partners, Bezos Expeditions, Founders’ Co-Op, and TomorrowVentures. The company is headquartered in Seattle, with additional offices in London, the Philippines, and Nicaragua. For more information, visit remitly.com.
 
Remitly is an Equal Opportunity Employer. Individuals seeking employment at Remitly are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
 
Remitly is an eVerify Employer.

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Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • JavaLanguages
    • KotlinLanguages
    • ReactLibraries
    • JIRAManagement

Location

Remitly is in the heart of downtown Seattle. Situated near tons of bars and restaurants, with easy access to public transport, it's an ideal location.

What are Remitly Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Remitly's executive leadership is as diverse as our staff, and our Director of Diversity & Inclusion is focused on continuous improvement of our D&I initiatives.
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Company sponsored family events
Remitly sponsors family-oriented events semi-annually (e.g., holiday party and company picnic).
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
All King County-based employees receive the ORCA Card transportation benefit on day one. The ORCA Card can be used on all regular buses, Regional Rail, and a few other modes of transportation.
Game Room
Our game room includes Ping Pong, Foosball.
Stocked Kitchen
Remitly has a fully stocked kitchen including unlimited snacks, coffee, tea and the flavored Bevi water you can handle.
Parking
We offer employees a parking subsidy in the building's below-ground garage.
Professional Development Benefits
Lunch and learns
Remitly hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Continuing Education stipend
We offer $1000 annualy for continuing education.
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