Senior Technical Program Manager at OpenMarket

| Seattle
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About OpenMarket

We’ve got a pretty good thing going on here at OpenMarket. We’re leaders of a mobile industry that's transforming the way customer-obsessed businesses communicate with their customers. Join our team: we're friendly, caring, weirdly tenacious, and fun.

 

The world’s biggest brands seek us out because we love finding ways to help them make their customers’ lives easier. This obsession with customer experience helps us develop software, technology, and processes that competitors all over the world desire.

OpenMarket Culture

We’re seeking enthusiastic, collaborative, and resourceful people from a range of backgrounds who know how to get things done. Success comes from our culture, diversity, and dynamic global team.  We value people who are authentic, take ownership, and deliver together. Does this sound like you? 

About the Role

Do you love delivering features that delight customers? As part of our PMO team, our Senior Technical Program Manager will be leading cross-functional, highly visible engineering and operations programs, in an agile environment throughout the software development lifecycle. You are a superstar in gathering and analyzing functional requirements, planning and leading highly complex projects, applying core project management principles, collaborating across the organizational spectrum, and communicating in both technical and business terms.

What You'll Be Doing

  • Lead and manage successful delivery of high impact and highly cross-functional programs while coordinating with Product, Engineering and Operations teams to drive execution.
  • Create and manage program/ project plans for complex cross-team initiatives and work with multiple teams across the organization to drive results on time and quality.
  • Communicate and manage program expectations to technical leads, team members, business owners, and other stakeholders in a clear and effective way.
  • Manage risks and build mitigation plans, track decisions and empower decision makers.
  • Identify interdependencies, identify and resolve issues and conflicts between project teams.
  • Report on program/project status to senior management.

What to Bring

  • 7+ years of program management in a technical engineering environment.
  • 3+ experience leading complex multi-team program initiatives in IT/Software environment.
  • Experience working cross-functionally with engineering, product, operations and business teams.
  • Demonstrable hands-on knowledge of project management tools and methodologies.
  • Demonstrable experience with managing projects through the full software delivery lifecycle.
  • Interpersonal communication skills and experience working effectively with all organizational levels.
  • Experience reporting on complex projects and presenting to executive management.
  • Experience managing projects and delivery using agile methodologies.

Nice to Have

  • Experience with cloud transformation projects
  • Experience with high capacity / high throughput / high availability software platforms
  • Experience in working with DevOps and continuous delivery principles
  • Experience working in a software product environment
  • Knowledge of mobile messaging

Education/Training

  • Bachelor’s degree or equivalent experience required
  • PMP preferred

You'll Be a Great Fit If

  • You love being a part of a small, dynamic, and agile team that encourages you to learn and grow.
  • You desire to work with some of the world’s top brands.
  • You love finding solutions to interesting problems and figuring out how things work.
  • You welcome having autonomy with complex tasks.
  • You are passionate about using your experience and expertise to inspire the team.

Additional Information

This position is open in Seattle, WA.

 

OpenMarket embraces diversity and is an equal opportunity (EEO) employer.

 

We are unable to sponsor new U.S. work visas at this time.

 

Employment in this position may be contingent upon successful completion of a criminal and/or credit background investigation.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • HadoopFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • Maria DBDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • TeradataDatabases

Location

Our company is in the Lower Queen Anne area with a beautiful view of Elliott Bay. The office is a short distance to a variety of restaurants/shops.

An Insider's view of OpenMarket

How would you describe the company’s work-life balance?

Work-life balance is one of the things I appreciate most about working at OpenMarket. It’s a value our leaders are proud of, and I can share from experience that the company stands by it. Many of us have flexible schedules, which works well with having teammates in different time zones across the globe.

Niki

Senior Product Manager, Applications

How do you collaborate with other teams in the company?

Being in Talent Acquisition provides me the unique opportunity to work with each of the teams. Whether it be identifying new talent to join the organization, working on strategic initiatives, or planning ways for our team members to celebrate our successes, at OpenMarket you have a seat at the table and an opportunity to see your come to life.

Cherika

Director of Global Talent Acquisition

What are some things you learned at the company?

So many things… The world of mobile messaging is bigger and more complex than anyone can imagine. It has a language all its own. Our customers are doing amazing things and my colleagues are constant inspirations. I’ve learned what it is like to have strong collaborative leadership who value their people.

Lalo

Senior UX Designer

What unique initiatives do you have that encourage innovation?

One of the best parts of OpenMarket is that we are small enough to allow teams to drive change and make a difference. Within the finance team, we typically have a handful of cross functional initiatives going at any given time. Overall we are constantly looking to innovate how we work and what we deliver as an organization.

Anthony

Director of Finance

What’s the vibe like in the office?

OpenMarket is flexible about working remotely but I like coming into the office anyway! It's nice having teammates nearby to help if you get stuck, and there's always a quiet corner if you need to focus. It's a really welcoming environment outside of work too - you can always find people chatting in the kitchen, playing ping pong, or getting lunch.

Jessica

Software Development Engineer

What are OpenMarket Perks + Benefits

OpenMarket Benefits Overview

At OpenMarket, we value people. We take care of our employees every way we can, with comprehensive benefits, cool perks, and fun offices.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Our pet insurance policy covers up to 50-90% of out of pocket expenses.
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
OpenMarket hosts lunch to learn different area of the business.
Cross functional training encouraged
Promote from within
Online course subscriptions available
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