Senior UX Program Manager at Outreach (Seattle, WA)

| Seattle
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Our success is dependent on building teams that include people from different backgrounds and experiences who can challenge each other’s assumptions with fresh perspectives. To that end, we look for a diverse pool of applicants including those from historically marginalized groups — women, people with disabilities, people of color, people who are lesbian, gay, bisexual, transgender, and/or gender nonconforming, first and second generation immigrants, veterans, and people from different socioeconomic backgrounds.

The Role

Design and Product Operations is having its moment at Outreach. The company is the leader in the “Sales Engagement" industry and its mission is to modernize and scale the sales process. As an integral part of this mission, we’re building a Design and Product Operations team from the ground up to help ensure our platform remains consistent, compelling, and unique. 

As a Senior UX Program Manager, you’ll help us build powerful, scalable, and human tools to improve the workflows of sales teams and professionals. You’ll be a highly sought-after thought leader who raises the bar for design operations, program mechanisms and cross-functional collaboration. Working closely with Product Design, User Research, Product Management, Engineering, Go To Market, and other partners, you’ll ultimately be creating a platform that allows businesses to focus more of their energy and time on their customers.

At Outreach You Will...

  • Work collaboratively and create strong relationships with designers, engineers, and product management, leading projects through the planning, design, and development lifecycle. 
  • Own the operational excellence of the UX team (roadmap planning, resource management, project intake, scheduling and tracking, communications, planning and prioritizing design deliverables, risk mitigation.)
  • Anticipate bottlenecks, provide escalation management, and balance customer and business needs against technical constraints.
  • Create mechanisms that increase visibility and alignment, and scale the team’s influence and impact.
  • Act as a primary point of contact for design, working closely with Design leads and Product Managers to proactively clarify requirements, use cases, and seek clarification when there is ambiguity.
  • Develop repeatable and scalable processes that help us plan, manage and deliver best-in-class experiences.
  • Evaluate and implement new tools with researchers, designers, and cross-functional partners to refine mechanisms for collaboration.

Preferred Qualifications:

  • 5+ years of experience as a Program, Project Manager, UX producer, or similar role leading project delivery for large, cross-functional projects
  • Bachelor’s degree or equivalent professional experience
  • Background working in a collaborative multi-disciplinary UX team
  • Excellent understanding of UX design and software development
  • Experience building/delivering enterprise and SaaS products
  • Experience with program management for UX research
  • Excellent verbal and written communication skills
  • Understanding of technical best practices and limitations
  • Able to identify and mitigate risk
  • Ability to translate UX decisions into clear requirements
  • Proven ability to work cross-team and influence direction
  • Able to synthesize feedback and input from business leaders
  • Experience developing scalable process improvements that achieve high-level business objectives

You should include these in your application:

  • Your resume and LinkedIn profile
  • A few words about why Outreach, and this opportunity, is interesting to you.

Why You’ll Love It Here

• Generous medical, dental, and vision coverage for full-time employees and their dependents
• Flexible time off
• 401k to help you save for the future
• Company-organized and personal paid volunteer days to support the community that supports us
• Fun company and team outings (or virtual events these days!) because we play just as hard as we work
• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network), AAPI, Rainbow (LGBTQIA+), Gender+, LatinX, Black Excellence, Disability Community, and Veterans
• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents
• Employee referral bonuses to encourage the addition of great new people to the team
• Plus, unlimited snacks and beverages in our kitchen (once we're back in the office, that is!)
• We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • Elixir Languages
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks


Our Lower Queen Anne office is located along the beautiful Elliott Bay waterfront north of Belltown, near Myrtle Edwards Park.

What are Outreach Perks + Benefits

Outreach Benefits Overview

At Outreach, we believe in taking care of our employees as whole people, and our benefits and perks reflect that value. We offer benefits and perks such as flexible time off, a 401k to help save for the future, employee resource groups, and Diversity, Equity, and Inclusion trainings. Our wellness benefits include a generous medical, dental, and vision package for full-time employees and their dependents, access to our EAP (Employee Assistance Program), mental health supports, and FSA and DCFSA options. For new parents, we offer a parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course.

Volunteer in local community
Outreach organizes quarterly events for employees to volunteer together in the community. We also offer paid time off for volunteer days.
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Highly diverse management team
Outreach's leadership team is highly diverse, reflects our commitment to diversity and inclusion, and is focused on continuous improvement of our DEI initiatives.
Unconscious bias training
We offer DEI trainings to help facilitate understanding of issues surrounding equity and inclusion, including unconscious bias.
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Employee Resource Groups such as Outreach Womxn's Network (OWN) and others that exist to support employees from underrepresented populations are supported from the top down at Outreach.
Hiring Practices that Promote Diversity
Outreach provides training to encourage diverse hiring and the Recruiting Team is constantly searching for innovative ways to reach a diverse population of candidates.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
All employees receive a basic life insurance plan at the $100,000 level. Employees can elect voluntary life insurance if they would like additional coverage beyond the $100,000 level.
Wellness Programs
Outreach's EAP (Employee Assistance Program) offers free, confidential counseling, 24-hour crisis telephone counseling, addiction support, etc.
Mental Health Benefits
Retirement & Stock Options Benefits
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Outreach provides flexible start and end times, as well as flexible Friday schedules.
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Outreach offers unlimited PTO.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Outreach offers unlimited PTO.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning

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