Software Implementation Consultant
We are seeking individuals with business and technology consulting experience to configure and implement SaaS solutions for our customers. Consultants function as integrators between business needs and technology solutions. Your efforts will directly impact the value realized by the customer and the ultimate success of the relationship. This role will work closely with customers and the Apptio Field Delivery team to design and configure customer solutions. If you have the passion and energy to work in an entrepreneurial and fast-paced environment, you are the person we are looking for!
Apptio is the CIO’s business management system. We build advanced data and analytics applications that help all IT leaders understand and make informed decisions about their technology investments, capitalize on the cloud transformation and drive innovation within their organization. We call it Technology Business Management (TBM). Our TBM solution experts believe deeply in Apptio's potential to lead our market and disrupt the IT industry on a daily basis. We are passionate about what we do and are driven by a common mission to support and elevate the role of CIOs within their organization. We are team players with an entrepreneurial spirit and an eye on results. We work in a highly collaborative and agile environment where we strive to continuously improve.
What we want you to do:
- Gather functional and business requirements from client and translate into a functional hosted solution design, which meets customer needs and provides maximum value.
- Exhibit professional demeanor while communicating with customers and peers.
- Configure, test, & document Apptio dashboards, reports and underlying data models to meet functional design and specifications.
- Exhibit humility while interacting with team members in the organization. Show eagerness to contribute to organizational values.
- Demonstrate passion for continued success of our customers; fortitude and perseverance in challenging situations.
- Be a fast learner and take ownership of knowledge gaps.
- Actively contribute ideas based on previous experience, share perspectives relating to existing situations.
- Collaborate with other departments in the company to achieve customer satisfaction and resolve customer issues in a timely fashion.
- Work with product management and development organizations to channel client feedback and solutions into future releases of the Apptio product suite.
- Work with content management to channel commonalities across customers into best practices processes & product delivered templates.
- 4+ years of experience in as business analyst, consulting or technical analyst role
- Customer facing experience
- Bachelor degree in Engineering, Computer Science, MIS, Finance or equivalent experience
- Ability to demonstrate experience with data analysis and data manipulation.
- Self-starter – able to come up to speed on complex, difficult concepts with minimal assistance.
- Experience with Excel, SQL,
- Team player with solid communication and presentation skills.
- Competent with packaged and SaaS application software implementation practices.
- High-level knowledge of enterprise IT organizational, business and technical environments.
- Client-focused attitude – a customer advocate.
- Consulting experience in enterprise systems implementations
- Ability to breakdown complex information to simple solution requirements
Business Domain Focus
- Specific knowledge and application of IT services and financial management including budgeting cost allocations, capital & operating expense handling, program portfolio management, and application / infrastructure support.
- Operational knowledge of IT infrastructure domains including data centers, network / communications, server utilization, virtual environments, storage, and application development / support
Technical Domain Focus
- Experience with data analysis and relational databases.
- Skilled at working with large data sets, quickly detecting and resolving data-related issues.
- Skilled at completing technical design via iterative mockups.
- Basic programming skills and data analytics e.g. HTML, SQL, Excel, Access, Business Objects, etc.
- Executive report and dashboard design, SQL / SSRS, KPI’s, Tableau etc.
- Training / certification in ITIL or equivalent
**Apptio benefits include Company-Paid employee health, dental, vision, life, and disability insurance, and generous contributions to a health savings account. We also offer participation in a flexible spending account, 401k and other voluntary programs.
Apptio is the leading software to fuel digital transformation. We help technology and finance leaders make smart decisions as they plan, analyze, and optimize technology investments in pursuit of digital transformation. Apptio’s software uses machine learning to translate technology costs and utilization across on-premises systems, vendors, projects, agile and cloud systems into a holistic, business-centric view. With Apptio, IT leaders make smarter digital transformation investments. Companies of all sizes and geographies trust Apptio to fuel their digital transformation, including 50% of the Fortune 100. For more information, please visit www.Apptio.com.
Apptio Inc. is not open to 3rd party solicitation or resumes for our posted FTE positions. Resumes received from 3rd party agencies that are unsolicited will be considered complimentary.
Apptio, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Apptio, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.