Technical Program Manager - Security at OpenMarket

| Seattle
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About OpenMarket

We’ve got a pretty good thing going on here at OpenMarket. We’re leaders of a mobile industry that's transforming the way customer-obsessed businesses communicate with their customers. Join our team: we're friendly, caring, weirdly tenacious, and fun.


The world’s biggest brands seek us out because we love finding ways to help them make their customers’ lives easier. This obsession with customer experience helps us develop software, technology, and processes that competitors worldwide desire.

OpenMarket Culture

We’re seeking enthusiastic, collaborative, and resourceful people from various backgrounds who know how to get things done.  Success comes from our culture, diversity, and dynamic global team.  We value people who are authentic, take ownership, and deliver together. Does this sound like you?

About the Role

You love managing a program that delights customers. You have a passion for information security. You thrive in working collaboratively, operating internationally, and making a direct impact on the business. Want to put all of that to use in a fun and exciting environment? As a key member of our security team, your mission will be to keep our most critical assets secure and help ensure our customers maintain their trust in OpenMarket. You will be making a difference every day!

What You'll Be Doing

  • There are two types of Program Managers in this world: a scorekeeper and a quarterback; we are looking for a quarterback - a driver.
  • Making a big impact as a key player in the information security team as the subject matter expert for business continuity and disaster recovery. You will be coordinating BCP (Business Continuity Planning) and DRP (Diaster Recovery Planning) activities across the company.
  • Working to enhance and maintain our crisis management and security incident response processes, documentation, and tooling.
  • Sharpening our response capabilities by creating and facilitating exercises to prepare for potential real events.
  • Providing program management leadership for other information security and privacy initiatives:
    • Analyzing and documenting business requirements.
    • Developing project plans and schedules to meet business objectives. Acting as liaison with various groups and departments.
    • Working with individuals and group managers to estimate duration for activities and establishing common targets.
    • Acting as the focal point of contact for project requirements, status, and issue resolution.
    • Continuously working with project teams to evaluate risks and assess potential impacts on project delivery.
    • Coordinating the team's Product Roadmap.
  • Working with external customers and partners on integration projects.
  • Working with other groups as an SME (Subject Matter Expert) for security-related concerns or input.

What to Bring

  • 5+ years of Program or Technical Project Management in a technical engineering environment.
  • 8+ years of experience in information security, disaster recovery, business continuity, or crisis management.
  • Strong problem-solving skills--creative and analytical with skills in lateral thinking and logical reasoning.
  • Experience with Agile software development methodologies.
  • Experience describing capabilities using artifacts such as project pages, functional specifications, and sequence diagrams.
  • Excellent communication skills, both written and verbal. Tailors communications to the appropriate audience: wonderfully succinct.
  • A collaborative working style--work well in a team environment.
  • An aptitude for learning and the capability of working in a fast-paced environment.

Nice to Have

  • Cloud computing and SaaS, PaaS, IaaS experience.
  • Knowledge of mobile messaging or high availability.


  • Bachelor's degree in MIS or equivalent experience.

You'll Be a Great Fit If

  • You love being a part of a small, dynamic, and agile team that encourages you to learn and grow.
  • You desire to work with some of the world’s top brands.
  • You love finding solutions to interesting problems and figuring out how things work.
  • You welcome having autonomy with complex tasks.
  • You are passionate about using your experience and expertise to inspire the team.

Additional Information

OpenMarket embraces diversity and is an equal opportunity (EEO) employer.


Employment in this position may be contingent upon successful completion of a criminal and/or credit background investigation.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • HadoopFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • MariaDBDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • TeradataDatabases


Our company is in the Lower Queen Anne area with a beautiful view of Elliott Bay. The office is a short distance to a variety of restaurants/shops.

An Insider's view of OpenMarket

How does your team reward individual success?

OpenMarket rewards individuals for success in many ways but one of the most fun ones is the "Kudos Shout-outs". An employee can give a "kudos" to another employee who did something especially great, then these kudos are read out loud at the monthly social hour and entered into a raffle for fun prizes!


Principal Software Development Engineer

How do you collaborate with other teams in the company?

Being in Talent Acquisition provides me the unique opportunity to work with each of the teams. Whether it be identifying new talent to join the organization, working on strategic initiatives, or planning ways for our team members to celebrate our successes, at OpenMarket you have a seat at the table and an opportunity to see your come to life.


Director of Global Talent Acquisition

What are some things you learned at the company?

Without a background in the mobile messaging industry, I’ve learned a lot about what OpenMarket brings to the table as a leader in the ecosystem. Additionally, OpenMarket has contributed to my career development by providing me the opportunity to lead critical initiatives to help our sales team perform at their best.


Global Sales Operations Lead

What unique initiatives do you have that encourage innovation?

One of the best parts of OpenMarket is that we are small enough to allow teams to drive change and make a difference. Within the finance team, we typically have a handful of cross functional initiatives going at any given time. Overall we are constantly looking to innovate how we work and what we deliver as an organization.


Director of Finance

What’s the vibe like in the office?

OpenMarket is flexible about working remotely but I like coming into the office anyway! It's nice having teammates nearby to help if you get stuck, and there's always a quiet corner if you need to focus. It's a really welcoming environment outside of work too - you can always find people chatting in the kitchen, playing ping pong, or getting lunch.


Software Development Engineer

What are OpenMarket Perks + Benefits

OpenMarket Benefits Overview

We value people at OpenMarket. We take care of our employees every way we can, with comprehensive benefits, cool perks, and fun offices. Becoming part of the Infobip family has given OpenMarket team members greater opportunities and security than ever before.

Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Our pet insurance policy covers up to 50-90% of out of pocket expenses.
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
OpenMarket hosts lunch to learn different area of the business.
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
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