Technology Consulting Manager at Qualtrics

| Seattle
!Sorry, this job was removed at 12:00 p.m. (PST) on Thursday, February 6, 2020
Apply now
 
Qualtrics is the technology platform that organizations use to collect, manage, and act on experience data, also called X-data™. The Qualtrics XM Platform™ is a system of action, used by teams, departments, and entire organizations to manage the four core experiences of business—customer, product, employee and brand—on one platform. Over 10,000 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics to consistently build products that people love, create more loyal customers, develop a phenomenal employee culture, and build iconic brands. Qualtrics was recently acquired by SAP, and together we will accelerate XM and power the experience economy. Join us on this adventure that can open many doors! Join a company that is dedicated to your ideas and growth, recognizes your unique contribution, fills you with purpose, and provides a fun, flexible and inclusive work environment.
The Challenge

The Implementation Team is at the heart of Qualtrics. The initial on boarding experience and solution delivery establishes the client relationship and sets the tone for the partnership. We understand our client's goals and, as trusted advisors, recommend solutions to the challenges they face. We listen carefully to our clients and advocate for customers internally, driving operational improvements and product enhancements. We have impressive members on this team, and are always looking for more amazing talent!

Expectation for Success

You will know you are doing a great job when you:

  • successfully onboard our clients and deliver solutions ultimately resulting in high renewal and expansion rates
  • build strong, lasting relationships with clients, are a creative and analytical problem-solver
  • support the Sales team in pursuit of large deals and the Product team to improve product features
  • have outstanding interpersonal skills to juggle multiple priorities, and are a superb communicator
  • most importantly, you care deeply about our clients and provide them a world-class experience

Qualifications & Requirements
  • a Bachelor's degree in Computer Science or Information Systems
  • 7+ years experience
  • Prior leadership experience
  • proficient with HTML/CSS and Javascript 
  • a superb communicator and problem-solver
  • Knowledge of standard project management concepts, practices, and procedures
  • want to work at a fast-growing tech company
  • MBA or advanced degree from a top-tier university
  • 3+ years at a top-tier consulting firm and/or relevant experience
  • Self-starter capable of working concurrently across multiple projects in a fast-paced environment
  • Proven ability to build and lead teams to concrete and measurable results
  • Excellent analytical/problem-solving skills with a history of driving impact within an organization
  • Outstanding communication skills and the ability to inspire others
  • Detail-orientation with an ability to prioritize and meet aggressive goals
  • Demonstrated track record of proactive customer problem solving
  • Flexibility to deal with client and internal challenges as they arise, and the ability to develop and implement strategies to overcome these challenges
  • Worked on teams that have used Agile methodologies (e.g. Scrum, Kanban)
  • Experience working for a SaaS company
  • Knowledge of HTML/CSS and Javascript
A Day in the Life
  • Quickly become an expert on the Qualtrics Experience Management (XM) Platform and related solutions
  • Serve as main point of contact for clients during implementation and manage the project to completion
  • Design and document functional and technical requirements and help scope projects by understanding timelines and work
  • Solve complex technical implementations both independently and in a team environment
  • Clearly communicate solutions back to clients through phone and email
  • Train and teach clients on specific and new aspects of the Qualtrics Experience Management (XM) Platform and related solutions
  • Work with our Product Management and Engineering teams to solve problems and implementations
  • Continually adapt and develop in-depth product knowledge and learn new technologies
  • Lead a team of high-performing Technology Consultants to effectively deliver Qualtrics solutions, providing coaching and mentorship to guide career development
  • Accurately evaluate performance of team members and provide direct and actionable feedback
  • Manage team capacity, forecasting, financial performance and resource allocation
  • Oversee delivery of a large portfolio of delivery projects varying greatly in size and complexity. These vary from four-week, single-stakeholder engagements, to multiyear, multidisciplinary, international deliveries with dozens of stakeholders
  • Coordinate with other functional leaders across the business to develop and deliver multidisciplinary solutions and projects, and drive initiatives to improve the customer experience
  • Design and implement scalable processes, increase efficiencies and exceed client expectations
  • Set up mechanisms to continually improve tools and ways of working
  • Build relationships with key clients, partners and internal counterparts
  • Communicate team impact and results to key stakeholders and act as an advocate for the team within Qualtrics
  • Maintain an expert knowledge of the Qualtrics Experience Management (XM) Platform and other products, and drive improvements to product quality/customer experience
  • Assist in Sales process, meeting with senior client executives to discuss how Qualtrics can deliver on their program requirements
  • Collaborate with Product team, bringing unique insights on real-world client needs to shape Product roadmap
  • Develop new strategies and partner with fellow leaders to exceed aggressive hiring goals

Austin is a Senior Manager, EX Technology Consulting, based in Provo and is an alumnus of BYU. Discover more about what his career at Qualtrics has been like, what impact he makes with his career, and what his top tip is for someone considering a career with Qualtrics in his "Why Qualtrics" story on the Qualtrics Life blog.

What Differentiates Us From Other Companies?
  • Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours
  • Qualtrics Experience Program - $1,500 for an experience of your choosing (eligible after a year)
  • We take pride in our offices design aiming at fostering creativity from our rooftop views to an open and collaborative work space.
  • 30 paid days off - 15 PTO + 5 Personal Days + 10 Holiday Closures (additional after a year)
  • On top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office
  • We believe in sharing Qualtrics success which is part of the compensation for all employees

To learn more about what we value read about it directly from our employees Qualtrics Life stories

Read Full Job Description
Apply now

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • We are an open language company so we do not specify on languages and accept all that are helpful toward the product.Languages
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • WordpressCMS
    • Qualtrics PlatformCMS
    • SalesforceCRM
    • Qualtrics iQ DirectoryCRM
    • Qualtrics PlatformEmail
    • Adobe CampaignLead Gen
    • MarketoLead Gen
    • MixRankLead Gen
    • RapportiveLead Gen
    • Qualtrics PlatformLead Gen

Location

The office experience is a 5-minute walk from Pioneer Square. The rooftop deck overlooks the Puget Sound and downtown Seattle.

What are Qualtrics Perks + Benefits

Qualtrics Benefits Overview

TOTAL REWARDS
The term “benefits” doesn’t really do our employee rewards program justice. We provide medical, dental, and vision insurance, 20+ days of annual leave, generous retirement fund contributions, bonuses, and tons of career mobility.

WORK HARD/PLAY HARD
For every bit of hard work we put in, we have twice the fun. Whether that means taking a break in a massage chair or hitting the slopes after work, Qualtrics makes sure that employees take time to recharge and live it up.

UPWARD MOBILITY
Because we’re a hyper-growth company, getting promoted and taking on more opportunities is always an option. We hire individuals who have what it takes to quickly step into the next role and take on opportunities beyond their core job description.

OFFICE PERKS
We believe in a workspace that allows you to take a breather and pepper fun throughout your day. Grab a beer in the Dublin office pub, enjoy Seattle’s rooftop patio overlooking the Puget Sound, or raid one of the many kitchens around Provo’s office.

HIGH BAR
We don’t hire cutthroat individuals who only care about themselves. We’re looking for top performers with a wide array of professional and personal experience. Our employees are driven, intelligent, diverse and interesting people who work well in teams and know how to have fun.

GLOBAL
Qualtrics employees are plugged into a network of experienced professionals around the globe. With weekly company-wide video meetings and our own internal social network, employees get global experience and stay up-to-date on what’s happening across the organization.

Culture
Partners with Nonprofits
We go beyond partnering with nonprofits. For Qualtrics, 5 For the Fight is our company's core nonprofit focus. Discover the whole story at www.5ForTheFight.org. We're #AllIn until cancer gives in.
Friends outside of work
Eat lunch together
Intracompany committees
From WLD, Q&able, Q-Salute, Q-Pride, and Mosaiq to the Dream Team, the Green Team, and hosts of other community-founded groups, you'll find a variety of committees which drive community at Qualtrics.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Adoption Assistance
We reimburse up to 10000 for eligible adoption expenses and 6 weeks of paid leave for the parent who is taking the role as the primary caregiver.
Return-to-work program post parental leave
Company sponsored family events
Qualtrics has several events during the year that look to actively include our families, from the annual summer party to welcoming your family on-site for visits.
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
We serve free lunch on Monday, Wednesday, Friday. On Tuesday and Thursday, we offer a subsidized food ordering option. We have breakfast items (cereals, yogurts, etc.) every day of the week.
Game Room
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Lunch and learns happen on different occasions. Many times, these are sponsored by the Q Groups or another group looking to help spread messaging and education about key topics.
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, Cross-department program, Career mentoring, Leadership mentoring.

Additional Perks + Benefits

We additionally cater snacks to the company all-hands meeting each week. You can expect to find semi-annual swag distributions (summer & winter), as well as swag giveaways in the offices. Our Benefits team has always looked to maximize our benefits. We additionally will have times where tickets to local games/events are on offer or will work as a group to purchase tickets for a variety of activities.

More Jobs at Qualtrics47 open jobs
All Jobs
Data + Analytics
Design + UX
Dev + Engineer
Internships
Marketing
Operations
Product
Project Mgmt
Sales
Data + Analytics
new
Seattle
Marketing
new
Seattle
Developer
new
Seattle
Internships
new
Seattle
Data + Analytics
new
Seattle
Marketing
new
Seattle
Project Mgmt
new
Seattle
Marketing
new
Seattle
Design + UX
new
Seattle
Design + UX
new
Seattle
Developer
new
Seattle
Developer
new
Seattle
Developer
new
Seattle
Design + UX
new
Seattle
Marketing
new
Seattle
Project Mgmt
new
Seattle
Marketing
new
Seattle
Product
new
Seattle
Product
new
Seattle
Marketing
new
Seattle
Operations
new
Seattle
Operations
new
Seattle
Data + Analytics
new
Seattle
Marketing
new
Seattle
Developer
new
Seattle
Marketing
new
Seattle
Operations
new
Seattle