Qualtrics is the technology platform that organizations use to collect, manage, and act on experience data, also called X-data™. The Qualtrics XM Platform™ is a system of action, used by teams, departments, and entire organizations to manage the four core experiences of business—customer, product, employee and brand—on one platform. Over 10,000 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics to consistently build products that people love, create more loyal customers, develop a phenomenal employee culture, and build iconic brands. Qualtrics was recently acquired by SAP, and together we will accelerate XM and power the experience economy. Join us on this adventure that can open many doors! Join a company that is dedicated to your ideas and growth, recognizes your unique contribution, fills you with purpose, and provides a fun, flexible and inclusive work environment.

The Challenge

The Implementation Team is at the heart of Qualtrics. The initial on boarding experience and solution delivery establishes the client relationship and sets the tone for the partnership. We understand our client's goals and, as trusted advisors, recommend solutions to the challenges they face. We listen carefully to our clients and advocate for customers internally, driving operational improvements and product enhancements. We have impressive members on this team, and are always looking for more amazing talent!

Expectation for Success

You will know you are doing a great job when you:

• successfully onboard our clients and deliver solutions ultimately resulting in high renewal and expansion rates
• build strong, lasting relationships with clients, are a creative and analytical problem-solver
• support the Sales team in pursuit of large deals and the Product team to improve product features
• have outstanding interpersonal skills to juggle multiple priorities, and are a superb communicator
• most importantly, you care deeply about our clients and provide them a world-class experience

Qualifications & Requirements

• a Bachelor's degree in Computer Science or Information Systems
• 7+ years experience
• Prior leadership experience
• proficient with HTML/CSS and Javascript 
• a superb communicator and problem-solver
• Knowledge of standard project management concepts, practices, and procedures
• want to work at a fast-growing tech company
• MBA or advanced degree from a top-tier university
• 3+ years at a top-tier consulting firm and/or relevant experience
• Self-starter capable of working concurrently across multiple projects in a fast-paced environment
• Proven ability to build and lead teams to concrete and measurable results
• Excellent analytical/problem-solving skills with a history of driving impact within an organization
• Outstanding communication skills and the ability to inspire others
• Detail-orientation with an ability to prioritize and meet aggressive goals
• Demonstrated track record of proactive customer problem solving
• Flexibility to deal with client and internal challenges as they arise, and the ability to develop and implement strategies to overcome these challenges
• Worked on teams that have used Agile methodologies (e.g. Scrum, Kanban)
• Experience working for a SaaS company
• Knowledge of HTML/CSS and Javascript

A Day in the Life

• Quickly become an expert on the Qualtrics Experience Management (XM) Platform and related solutions
• Serve as main point of contact for clients during implementation and manage the project to completion
• Design and document functional and technical requirements and help scope projects by understanding timelines and work
• Solve complex technical implementations both independently and in a team environment
• Clearly communicate solutions back to clients through phone and email
• Train and teach clients on specific and new aspects of the Qualtrics Experience Management (XM) Platform and related solutions
• Work with our Product Management and Engineering teams to solve problems and implementations
• Continually adapt and develop in-depth product knowledge and learn new technologies
• Lead a team of high-performing Technology Consultants to effectively deliver Qualtrics solutions, providing coaching and mentorship to guide career development
• Accurately evaluate performance of team members and provide direct and actionable feedback
• Manage team capacity, forecasting, financial performance and resource allocation
• Oversee delivery of a large portfolio of delivery projects varying greatly in size and complexity. These vary from four-week, single-stakeholder engagements, to multiyear, multidisciplinary, international deliveries with dozens of stakeholders
• Coordinate with other functional leaders across the business to develop and deliver multidisciplinary solutions and projects, and drive initiatives to improve the customer experience
• Design and implement scalable processes, increase efficiencies and exceed client expectations
• Set up mechanisms to continually improve tools and ways of working
• Build relationships with key clients, partners and internal counterparts
• Communicate team impact and results to key stakeholders and act as an advocate for the team within Qualtrics
• Maintain an expert knowledge of the Qualtrics Experience Management (XM) Platform and other products, and drive improvements to product quality/customer experience
• Assist in Sales process, meeting with senior client executives to discuss how Qualtrics can deliver on their program requirements
• Collaborate with Product team, bringing unique insights on real-world client needs to shape Product roadmap
• Develop new strategies and partner with fellow leaders to exceed aggressive hiring goals

What Differentiates Us From Other Companies?

• Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours
• Qualtrics Experience Program - $1,500 for an experience of your choosing (eligible after a year)
• We take pride in our offices design aiming at fostering creativity from our rooftop views to an open and collaborative work space.
• 30 paid days off - 15 PTO + 5 Personal Days + 10 Holiday Closures (additional after a year)
• On top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office
• We believe in sharing Qualtrics success which is part of the compensation for all employees

To learn more about what we value read about it directly from our employees Qualtrics Life stories