Convoy is transforming the $800 billion trucking industry, where even 10 years ago, most truck drivers did not have smartphones and paper driver logs were common. In 2015, Convoy launched the digital freight movement with an open and fully connected marketplace for brands and manufacturers to work directly with freight carriers who move truckload shipments throughout the country. This ‘Digital Freight Network’ is powered by machine learning and automation, and supported by a broad, ever-growing set of features that benefit both sides of the marketplace.
We’ve been honored to work with some great companies, such as Unilever, The Home Depot, and Procter & Gamble. We’ve also been backed by world-class investors, including Google, YCombinator, Fidelity, Greylock, Generation IM, Lone Pine, T. Rowe Price, Baillie Gifford and the founders and CEOs of Amazon, Salesforce, eBay, LinkedIn, Expedia, Dropbox, Starbucks, and others. We are proud to have been named a CNBC Disruptor 50 Winner (3x), a Fast Company World Changing Idea, a LinkedIn Top Startup, a Forbes' Best Startup Employer, one of Fortune Magazine's 'Impact 20' list, a best place to work in Washington State, a BloombergNEF Pioneer winner, and more.
This is your opportunity to collaborate with an incredible group of people and help transform the freight industry. Join Convoy and help us transport the world with endless capacity and zero waste.
About You
You are eager to join a fast paced, rapidly growing startup. You have a track record of winning with Fortune 500 clients. You will demonstrate the ability to excel in a dynamic work environment as a senior member of a growing sales team. In partnership with sales and customer experience teams, you will run the strategic vision and execution within Convoy's largest customer accounts.
You will help drive:
- Driving revenue and growth with Convoy’s enterprise customers
- Developing strong relationships with executive and director-level individuals
- Creating growth opportunities with customers by tying their critical business problems to innovative Convoy solutions
- Developing and executing against strategic account plans, leveraging internal cross-functional partners to drive value to customers
- Analyzing customer data and sharing insights both internally and externally, as applicable
- Running regular business reviews on-site with customers
- Ensuring the highest level of customer satisfaction
- Operate across cross-functional teams to execute programs and deliver exceptional service.
Required Skills and Qualifications:
- 10+ years of account management experience (7+ supporting enterprise customers)
- Consistent track record of retaining and rapidly growing enterprise customers
- Third-party Logistics and Transportation experience strongly preferred
- Strong operations or detailed account management experience (comfortable diving into the details)
- Demonstrated ability to build trust with both internal and external stakeholders
- Self directed and proactive approach to work - adept at working in highly dynamic environments
- Creative thinker able to develop new internal processes and to challenge our customers to think differently
You will be evaluated on:
- Customer relationship development - ability to listen and understand our customer’s business, partnering with them to deliver outstanding results
- Delivering results -- financial and KPI performance
- The ability to break down high level business problems into concrete analytical solutions.
- A passion for innovation, problem solving, and constant change
- Effective communication - strong verbal, written, customer service, and social skills
- Self motivation and independent problem solving
- Data-driven decision making
Benefits:
Employees' wellbeing is top of mind for the Convoy team. Outside of offering excellent medical, dental, and vision benefits, we also offer the following:
- On demand mental and emotional health benefits through Lyra
- On demand primary care through 98.6
- Generous paid time off
- Paid parental leave program
- Fertility benefit solutions via Progyny
- Child-care and adult/elder-care options through Bright Horizons
- Opportunity to join and contribute to one of our Employee Resource Groups
- Ability to make a real world impact!
Convoy is an equal-opportunity employer and we welcome applicants from all backgrounds. If you’re a passionate team player who wants to have an outsized impact on a diverse and dynamic team, we’d love to hear from you!