Company Description

Accolade at a glance…

Accolade is a personalized health and benefits solution that dramatically improves the experience, outcomes and cost of healthcare for employers, health plans and their members. With a unique blend of compassionate advisors, clinical experts and intelligent technologies, we engage individuals and families in their health, establish trust, and influence their decisions at every stage of care. Accolade connects the widest array of personal health data and programs to present a single point of contact to the most effective health and benefits resources, while coordinating with providers at every step. Accolade consistently achieves 70 and higher Net Promoter Scores, 98% consumer satisfaction ratings, and up to 15% employer cost savings. Accolade has been recognized as one of the nation’s 25 most promising companies by Forbes, a fastest-growing private healthcare company by Inc. 5000, and is consistently rated a Top Workplace across the country. For more information, visit accolade.com.

Job Description

The Channel & Platform Distribution Manager is responsible for building and managing strong business partnerships with a keen eye to manage and grow a new revenue base for the company.
A day in the life...

• Work with executive teams to strategize and help create a new area of business growth that expands Accolade¡¦s touch with new licensed and/or Trusted Supplier Partnership Program related partnerships.
• Build and own day-to-day customer relationships to proactively manage service delivery expectations with customer, consultant and other key customer partners.
• Manage and own the portfolio revenue retention and growth. Responsible for, along with the VP, overall customer performance, including the delivery of customer revenues, using influence and action to drive results. Drive for 100% customer retention.
• Partner with the VP to develop the strategy and execution of renewals as well as product and channel expansions.
• Conduct ongoing market analysis to identify new strategic partnership opportunities within and outside of the existing Trusted Supplier Partnership program.
• In conjunction with the VP, develop an Annual Customer Strategic Account Plan and successfully execute on each assigned customer.
• Ensure key stakeholders across our organization have accountability for, and visibility into, Accolade¡¦s results against key metrics and priorities; ensure they have a solid understanding of overall ROI.
• Lead internal cross-functional initiatives and external customer activities that result in improved service delivery and member outcomes.
• Manage and lead customer reporting delivery including execution of quarterly strategic partnership meeting.
• Partner with and influence Operations and Technology Teams that are supporting the companies to address areas of opportunity, drive process innovation and improvement in order to meet/exceed customer objectives and maintain contract adherence.
• Participate in analyzing results or service delivery issues and assisting in identifying the appropriate administrative solution.
• Facilitate customer education regarding Accolade product updates and changes, and lead onsite visits, content, and cross-functional participation.
• Strive to achieve 100% reference-ability on customer experience

Qualifications

What we are looking for.....

• Bachelor's Degree or equivalent experience in Healthcare industry
• 5-7 years' experience in Health Care field; 2 years in health plan solutions preferred
• Ability to effectively present to executive level prospects
• Aptitude to proactively identify account risk and issue resolution
• Negotiate, read and interpret contracts
• Exceptional Written and verbal Communication skills
• Experience working with customers, clients and or partners
• Flexibility to travel as required, either to an Accolade office or client/prospect site
• Demonstrated success in Account Management or Sales preferred

Additional Information

What is important to us

Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers. The secret to our success is:

We find joy and purpose in serving others

Making a difference in our members’ and customers’ lives is what we do. Even when it’s hard, we do the right thing for the right reasons.

We are strong individually and together, we’re powerful

Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.

We roll up our sleeves and get stuff done

Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.

We’re boldly and relentlessly reinventing healthcare

We're curious and act big - not afraid to knock down barriers or take calculated risks to change the world, one person at a time.