Account Manager (EMG/SMB) at Skilljar

| Seattle
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Skilljar is seeking an Account Manager to join our fast-growing team! This individual will play an instrumental part in the Skilljar customer journey. The Account Manager is primarily responsible for driving value, retention, and growth within a named account base. In addition to top-notch sales and customer relationship skills, you will be joining a rapidly growing team, where you will have direct input on team development and scalability.

We’re looking for a motivated, self-starter who is comfortable wearing multiple hats and thrives in a dynamic environment. You must be forward-thinking, highly-collaborative, and able to think on your feet. This is a phenomenal opportunity to join a rapidly accelerating startup that has dozens of Fortune 1000 and mid-market clients on its roster.

Responsibilities:
  • Manage a book of business to minimize churn, negotiate renewals, and expand business where appropriate.
  • Own business level strategy and partner with Customer Success Managers on program level strategy.
  • Establish and nurture the executive relationship and drive connections with all key stakeholders within an account.
  • Assess and surface at-risk customers and partner with CSMs to develop a strategic plan of action to mitigate retention risk.
  • Facilitate Quarterly Business Reviews along with CSMs and provide strategic insights driving business impact.
  • Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers’ business needs.
  • Conduct a whitespace analysis (products, departments, divisions, use cases) and determine total opportunity within a named account base.
  • Prospect within book of business to create new opportunities within new divisions, teams, subsidiaries, parent companies, etc.
  • Maintain updated pipeline and sales stages based on entry and exit criteria in Salesforce.
  • Log all customer activity in CRM ensuring high integrity on customer record keeping.
  • Use internal Customer champions and relationships to identify new opportunities, including referrals when applicable.
  • Build account plans with timelines that will translate to customer value, renewals, expansion, and referrals.
  • Identify and navigate the procurement, legal, and contracts process, budget process, spending limits, procurement thresholds, and sole source options.
  • Work closely with the Marketing team to drive Account-Based Marketing strategy and automation workflows where applicable.
Requirements:
  • 5 years of sales experience in a SaaS solution-based sales environment, including 2+ years of Account Management experience.
  • Experience with Salesforce (SFDC), Outreach, and ZoomInfo a plus.
  • Must be revenue-focused with exceptional execution skills and determination to maximize the revenue opportunity for Skilljar.
  • Outstanding customer empathy. Understanding the way to drive revenue is to uncover customers' largest problems and positive business outcomes, then clearly articulate our defensible differentiators.
  • Motivated by driving new business opportunities while cultivating customer relationships.
  • Excellent communication skills — with customers, leadership, and cross-functional teams of all levels.
  • Ability to problem-solve on the fly and work cross-functionally to execute on solutions quickly and effectively.
  • Results-driven and resourceful. Someone who will continuously test and iterate on their approach.
  • Kindly assertive. Isn’t afraid to level-set expectations with customers or ask for their business.
Our Benefits
  • Comprehensive Medical Coverage: Skilljar pays 100% of our employee premiums for medical, dental, vision, disability, and life insurance. (PTO and family leave)
  • Flexible Time Off: We believe in a healthy work/life balance and trust our employees to take the time off they need to bring their A-game to work.
  • Benefits Package: Skilljar employees receive a monthly technology reimbursement for remote work, 401K savings plan, stock options, and access to an Employee Assistance Program.
  • Inclusive Culture: We are intentional about creating a culture that is fun and inclusive. Join us for Fun Committee events, trivia nights, Bingo, and more!
The Company

Backed by prominent financial institutions, including Mayfield, Shasta Ventures, Trilogy Equity Partners, and Insight Partners, Skilljar is the leading enterprise customer training platform, transforming the way organizations onboard, engage, and retain their customers. Trusted by leading global companies like Slack, Tableau, Liberty Mutual, Cisco, Verizon, and U-Haul, Skilljar provides the essential tools and foundation for successful customer and partner engagement and enablement.

We are a team of bright, dedicated Skillets with startup drive and a passion for education. Headquartered in Seattle, WA, Skilljar is currently operating remotely, with employees based in Washington, Oregon, California, Colorado, Arizona, and Florida.

 
Skilljar is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.
 
Skilljar does not accept nor are we responsible for any fees associated with unsolicited resumes, LinkedIn bios, or any other candidate introductions.
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Technology we use

  • Engineering
  • Sales & Marketing
    • PythonLanguages
    • Twitter BootstrapLibraries
    • DjangoFrameworks
    • Vue.jsFrameworks
    • PostgreSQLDatabases
    • WordpressCMS
    • SalesforceCRM

Location

Headquartered in Seattle, WA, Skilljar is currently operating remotely, with employees based in Washington, Oregon, California, and Colorado.

An Insider's view of Skilljar

How would you describe the company’s work-life balance?

Even though Work and Life are often happening in the same room these days, Skilljar encourages everyone to create a daily ritual that signals a "Start" and "Stop" to the workday. Whether it's simply shutting down your laptop, taking an end-of-day stroll, or brewing a cup of tea to wrap up the day; the team supports creating a balance.

Shilpa

Digital Marketing Specialist

What projects are you most excited about?

I’m most excited about evolving our platform from Heroku onto AWS and giving us more control over our app (and cost savings).

We get to tackle the challenges of deploying software (build, test, deploy, monitor, etc.), and it’s a cool (and challenging) opportunity to introduce fundamental changes in our infra while continuing to support our devs.

Amanda

DevOps Engineer

How does the company support your career growth?

The biggest way that Skilljar supports my career growth is in providing me with the flexibility and trust to take on new projects. My managers and the leadership team give me a lot of control over my job and how I want to grow. I have learned and grown more in my short time here than I have been able to in the last few years in my previous roles.

Simone

Recruiter

What's the biggest problem your team is solving?

The biggest problem my team is solving is how to scale the company. We have a solid foundation already. However, as we grow, we're choosing systems and processes to position us for growth. It is challenging and exciting to be a part of this process. It's rewarding to see our impact on other teams and the long-term benefit to the whole company.

Scott

Financial Analyst

What are Skilljar Perks + Benefits

Skilljar Benefits Overview

At Skilljar, we value our employees' wellness. As a result, we strive to provide a great set of benefits. Skilljar pays 100% of our employee premiums for medical, dental, vision, disability, and life insurance! We also cover 50% of premiums for dependents you add to our plans.

Our extensive perks and benefits include:
Medical
Dental
Vision
Long and short-term disability
Life insurance
Flexible Time Off
401(k) Retirement Savings
Employee stock options
Employee Assistance Program (EAP)
Great events - virtual company and team events, happy hours, trivia/game nights, and more!

Culture
Intracompany committees
We have a volunteer-based fun committee. They have a budget side aside that they use to help through quarterly events for the entire company.
Daily sync
Team owned deliverables
Group brainstorming sessions
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Some Meals Provided
Happy Hours
Professional Development Benefits
Lunch and learns
Company catered lunch and employee-led, weekly lunch and learn meetings
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