Account Manager at Ekata

| Seattle
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Ekata provides global identity verification via enterprise-grade APIs and a SaaS solution. Our product suite is powered by Ekata Identity Engine, the first and only cross-border identity engine of its kind. It uses complex machine learning algorithms across the five consumer attributes of email, phone, name, physical address, and IP to derive unique data links and features from billions of real-time transactions within our customer network and the globally sourced data of our graph. Businesses around the world including Alipay, Stripe, Airbnb, and Microsoft leverage our solutions to approve more good transactions, reduce friction, and find fraud.

The Account Services team is looking for technically-minded individuals experienced in interfacing with customers and developing solutions that fit their needs to fill the role of Account Manager.  We are a generalist group, working directly with our product, data science, sales, and marketing teams to foster enduring customer relationships.

In the Account Manager role you will:

  • Maintain and nurture a diverse book of customers spanning a range of industries, company sizes, and product needs
  • Work cross-functionally with product, sales and marketing teams to ensure highest customer satisfaction and product implementation
  • Grow customer relationships by regularly communicating and meeting in-person with mid-market to enterprise grade customers
  • Identify areas of opportunity and/or concern based on usage patterns, data inputs, response time, and regular communication with clients
  • Become a subject expert in a variety of identity verification and fraud prevention scenarios and methods, including machine learning and modeling
  • Build competence with a wide variety of monitoring, troubleshooting, and analytical tools (including Tableau, SumoLogic, Excel, Grafana)
  • Negotiate contracts for emerging  business opportunities and renew existing contracts that present the most favorable terms possible for all parties
  • Get the opportunity to travel up to 20-30% of the year, both domestic and international

Our ideal Account Manager will have:

  • Bachelor’s degree in business, communications or related field
  • Superior client/customer service skills, including outstanding written and verbal communications
  • A curiosity to learn our customers’ business problems and use cases
  • Exceptional attention to detail with strong organizational and prioritization skills
  • An analytical and logical ability to understand the internal workflow of our customers  
  • Fluency with the Microsoft Office Suite; especially Excel

Nice to Have:

  • 3+ years customer facing experience in SaaS or technology environment; sales or support experience is a plus
  • Knowledge around APIs
  • Competency and experience with Salesforce.com
  • Experience engaging with clients at the executive level

Curious about what it’s like to work at Ekata? Check us out on Glassdoor or hear from an account manager: 

“Having worked in other Account Management and Customer Success roles, I truly believe that the Account Management team at Ekata is unique.  I love that I'm able to flex my analytical muscle to solve complex technical problems, while also delivering best in class customer service to my customers. Best of all, we're empowered to travel across the country and world to meet our customers in person and foster meaningful relationships and truly understand their individual business needs.” - Angel Burford, Account Manager

Unwavering in our pursuit of standardizing global identity data, we are approachable, real people that genuinely care about the success of those we partner with. With a commitment to service, innovation, and ownership, Ekata is a dynamic place to work for folks who want to make an impact on a global scale. We provide learning & development opportunities for each employee and promote work-life flexibility through self-managed time off. Headquartered in downtown Seattle, Ekata is growing internationally with offices in Budapest, Amsterdam, and Singapore.

To learn more about the experience of working at Ekata visit: https://ekata.com/careers/.

Ekata prides itself on celebrating diversity, inclusivity, and being an equal-opportunity employer.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • CatsLibraries
    • ShapelessLibraries
    • SparkFrameworks
    • AkkaFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • DynamoDBDatabases
    • RedshiftDatabases
    • ElasticsearchDatabases
    • SolrDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • WordpressCMS
    • SalesforceCRM

Location

We’re located in the heart of Downtown Seattle, in the Rainier Tower, just steps away from public transportation, restaurants, and businesses.

An Insider's view of Ekata

How do you collaborate with other teams in the company?

I run two analytics teams at Ekata, one ensuring the quality of our data, the other proving value to customers. These lead me to work closely with almost every team, from engineering and infrastructure, to product and sales. What always impresses me here is everyone's willingness, whether executive or intern, to jump in and solve problems together.

Trevor

Director, Solutions Architecture

How has your career grown since starting at the company?

By leaps and bounds…I started out in a sales role, then a Team Lead, managed a team of SDRs, and am now a Sales Manager working with a team of driven and intelligent individuals--all within a 4-year timeframe. It’s been challenging and fun all at the same time and now I’m looking forward to the next chapter which encompasses helping my team thrive.

James

Account Executive, Inside Sales Manager

How do you make yourself accessible to the rest of the team?

It may sound simple but it’s just honesty and respect for one another, and I try to lead by example. I do this through regular 1:1s with all team members where they run the agenda. Beyond formal 1:1s we utilize our open office layout to encourage drive-bys, open discussions and debates. We leverage technologies to create real-time communication.

Beth

VP, Global Marketing

What are Ekata Perks + Benefits

Ekata Benefits Overview

We believe in the importance of investing back in our team. We have a fully stocked kitchen, weekly events, self managed paid time off, onsite massages, and an annual learning and development budget. Every Friday, we host an event in our office to celebrate our milestones and successes.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Unconscious bias training
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Ekata sponsors a family oriented event annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Ekata hosts company outings annually.
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Ekata offers employees professional development opportunities like an annual individual budget for training, onsite training courses, and the ability to attend job related conferences and seminars.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Customized development tracks
Paid industry certifications
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