Stackline is an all-in-one ecommerce platform for brands and retailers. By combining market intelligence, advertising automation, workflow management, and operational analytics into a single platform, Stackline delivers the industry-leading operating system for companies to scale their online retail business globally. Founded in 2014 and headquartered in Seattle with additional offices in Minneapolis, New York and London, Stackline is on a mission to engineer the world’s most powerful data, tools, and services for commerce.

Over the past year, Stackline has raised $180 million in strategic investments from Goldman Sachs Growth Equity and TA Associates. Stackline’s extensive brand list includes Starbucks, Sony, General Mills, Mondelez, and Levi’s. 

Join our Customer Success team as a Customer Success Associate and help leading consumer brands around the world leverage and optimize our SaaS platform. This is an opportunity to become a product expert and be part of a rapidly growing team.

Responsibilities

• Data Integration & Validation: Work with Customer Success team members to successfully onboard new clients into the Stackline platform.
• Product Expert: Own our support channels by knowledgeably answering customer questions over chat, email, and the phone. Identify and troubleshoot bugs within the platform.
• Training: Help our customers optimize the data at their fingertips by leading trainings, Q&A sessions, and webinars.
• Cross-functional Team Collaboration: Liaise with internal Stackline teams (product, development, business development, marketing) on cross-functional projects to enhance customer experience.

Minimum Qualifications

• Experience working in a startup, retail, digital advertising, or e-commerce environment.
• Demonstrated proficiency in Microsoft PowerPoint and Excel.
• Demonstrated excellent communication skills both written and verbal.

Preferred Qualifications

• Experience configuring a SaaS technology.
• Entrepreneurial drive with proven ability to thrive in an ambiguous and fast-paced environment.

#LI-LS1

Benefits and Perks: It’s important each and every employee feels they are supported and can complete their life’s best work today and in the future. We are investing in each person not only with competitive compensation, but also with industry leading benefits and perks. A few ways we support our employees is by offering:

- 100% paid health, medical and vision for employees and qualifying dependents

- Company 401k plan plus matching

- Company paid Life Insurance

- 20 days annually of Paid Time Off (with no accrual or tenure needed)

- 8 Paid company holidays

- 100% Paid Parental leave - 20 weeks for birthing mothers and 12 weeks for all other parents

- Summer Fridays early close at 2pm

- Annual training and development stipend of $1,000 USD

- Fully stocked kitchen snacks with weekly fresh fruit

Stackline is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.