Customer Success Engineer (West Coast)

| Seattle
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About the Position:

Customers are the lifeblood of our company and Qumulo is looking for strategic, customer focused and results-driven Customer Success Engineers (CSEs). CSEs will engage and work with our customers to answer technical questions or resolve complex issues. The CSE is ultimately responsible for the complete life cycle of a customer issue and ensuring proper communication and resolution.

About the Company:

Qumulo is the leading file data platform for multi cloud environments, providing unrivaled freedom, control, and real-time visibility for file data at massive scale. Fortune 500 companies, major film studios, and the largest research facilities in the world trust Qumulo to help them innovate with their mission-critical digital files. The Qumulo experience makes file data management simple with continuous new features, a single solution for all workloads, and access to customer success experts on your schedule. 

At Qumulo we are building an open and collaborative culture where people can do their best work with customers as our magnetic field. We act as owners, we share by default, we are data driven and experimental and as an inclusive workplace, we welcome and celebrate multiple points of view. As part of our culture we believe diversity drives innovation.

Responsibilities:

  • Work cross-functionally with our sales, product and engineering teams to proactively manage each customer’s successful deployment
  • Proactively manage each customer’s business needs and environments
  • Prioritize and drive resolution for escalated customer issues
  • Provide feedback to engineering and product teams on product gaps and areas of improvements
  • Collaborates with peers and mentors on complex issues
  • Consistently grow knowledge and expand skill sets

 

Qualifications:

  • Excellent written and verbal communication skills
  • Basic network troubleshooting skills and understanding of general network technologies
  • Familiarity with Linux & Windows operating systems 
  • Familiarity with Windows Active Directory or LDAP
  • Basic understanding of file permissions
  • Strong problem solving skills with a can do attitude
  • 2-5 years experience in a customer facing role

Senior CSE Qualifications:

  • Excellent networking configuration experience with modern switch operating systems (Cisco, Arista, Mellanox)
  • Familiarity with network attached storage or scale out file systems
  • Comfortable with basic scripting in the Linux command line
  • Ability to review system logs to understand the chain of events that occurred in a system
  • 5-10 years of experience working in a technical customer support role

Principal CSE Qualifications:

  • Excellent familiarity with gathering packet captures and their analysis
  • Ability to assist in the reproduction of complex technical issues and root cause analysis
  • Very strong Linux command line scripting skills
  • Ability to review system logs and identify gaps as needed to solve complex issues
  • 10+ years of experience working in a senior technical customer support role
  • Employment is contingent upon successful completion of background screening

Qumulo is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.

For more information on Qumulo's Applicant Privacy policy, please click on the following link:
https://qumulo.com/applicant-employee-privacy-notice 
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • CLanguages
    • RustLanguages
    • ReactLibraries
    • ReduxLibraries
    • JIRAManagement
    • SalesforceCRM
    • MarketoLead Gen

Location

1501 4th Ave, Seattle, WA 98101

An Insider's view of Qumulo

What’s the vibe like in the office?

The Qumulo office is filled with collaborative bustle. I love hearing the hum of the office. At every moment you can witness outbursts of joy at solving a problem together, ideas being surveyed from a team, or teammates jumping in to provide support.

Jill

Member of Technical Staff

What are Qumulo Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Happy hours are hosted Once per week.
Professional Development Benefits
Cross functional training encouraged
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