At Luum we tackle real, big commute problems. Cities are growing and evolving, population density is rising fast, and infrastructure is struggling to cope. We're committed to solving these new transportation challenges faced by employers and commuters every single day.

Luum delivers better mobility management so employers can improve the overall employee commute experience and change commute-related outcomes using the world's most integrated, enterprise-grade commute management platform. Luum enables employers to engage commuters, deliver a wide range of transportation services, understand underlying transportation issues, and motivate lasting behavioral change. You can help our customers utilize Luum's comprehensive software solution and deliver customer success in an exciting, new market.

The customer success team is seeking a smart and creative lead capable of supporting a growing team of customer success managers. As a Luum customer success team lead, you will:

• Own the relationship with some of Luum's strategic customers, keeping an eye toward expansion opportunities and renewals.
• Collaborate with the customer success team to nurture customer relationships and ensure overall customer delight with Luum.
• Anticipate customer needs and work with the customer success team proactively to avoid potential problems.
• Be responsible for customer escalations and working toward satisfactory resolution.
• Distribute work amongst the customer success team to best meet the needs of our customers.
• Mentor the customer success team to ensure their continued growth and development.
• Support the hiring and training of the next generation of Luum customer success managers.
• Advocate internally for the needs of the customer success team, including with the sales, product and engineering teams.
• Develop systems and tools to support the growth of the customer success team.

We'd love to have you on our team if:

• You have demonstrated successful leadership of a growing team.
• You have experience at an enterprise software company. 
• You are readily available to support your team and consistently deliver over and above to ensure their success.
• You build lasting relationships, both internally and externally.

If you think you'd like to join the Luum team, please apply here. We can't wait to hear from you!

Luum is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.