Role
We are looking for a Deal Desk Manager to support our full go-to-market organization. You will be an important leader within the Finance organization and will play a pivotal role in the improvement and transformation of our deal desk function. You will develop and manage the future roadmap of our deal desk function and enable the team to scale as we continue to expand our global sales organization.
The ideal candidate will be able to help design, implement and manage processes, influence deal structuring, pricing, contract management, work effectively with sales, and most importantly build a successful deal desk function. As a self-motivated problem solver, experience in building teams and implementing business processes is required.
Your Daily Adventures Will Include
- Partnering and building relationships with Leadership in the Sales organizations
- Provide guidance on complex deal structures in a way that maximizes ACV and customer satisfaction, and manages risk for specialized issues to appropriate business partners for approval to ensure resolution
- Serve as the main catalyst for driving process improvement and building process to help Outreach effectively move up-market
- Managing our team of Deal Desk analysts and assisting in all aspects of deal approvals, configurations/structure, pricing, and order form drafting
- Work cross-functionally and provide strategic guidance to the Sales and Revenue Operations teams and assist in streamlining cross-functional workflows
- Help document and maintain our standard operating process and non-standard deal approval guidelines
- Assist our enablement function in delivering guidance on deal desk activities, processes, and programs
Our Vision Of You
- 5-10 years relevant Deal Desk experience in a SaaS software company
- Strong presence with the ability to interact with Sr. Leadership
- Proven experience building successful teams and scaling a deal desk organization
- Understanding of enablement technologies, processes, and best practices
- Strong analytical and problem-solving skills
- Ability to multi-task and work in a challenging fast-paced environment while managing deadlines and improvement initiatives
- Ability to drive structure in ambiguity
- Highly Curious
- Bachelor’s degree in business or related field
- Excellent communication skills (written, verbal, and listening)
- Maturity, professionalism, and high level of discretion are required
- Strong work ethic with a positive, can-do attitude
Why You’ll Love It Here
• 100% medical, dental, and vision coverage for full-time employees
• Flexible time off
• 401k to help you save for the future
• Company-organized and personal paid volunteer days to support the community that supports us
• Fun company and team outings because we play just as hard as we work
• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network)
• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents
• Employee referral bonuses to encourage the addition of great new people to the team
• Plus, unlimited snacks and beverages in our kitchen