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DIRECTOR OF ACCOUNT MANAGEMENT

| Seattle

Adswerve is seeking an articulate and enthusiastic individual to lead a team within our dynamic Account Management Department as a Director of Account Management.  This role focuses on the development and ultimate success of Account Executives, Account Managers, and client relationships thereinCollaboration is essential, so we are looking for an individual who thrives on building relationships with their clients, team, and peers.

As a Director of Account Management, you may also manage a handful of key Agency and/or Direct Marketer relationships. This entails managing a portfolio of clients to provide strategic guidance on how to best leverage the Google Marketing Platform to achieve desired campaign performance, and work internally with cross-product teams as necessary to service clients to seek and approach ongoing business growth opportunities. 

Above all else, our Directors of AM are ultimately responsible for going above and beyond and ensuring the growth and satisfaction of their team’s entire portfolio and instilling a deep understanding of digital marketing products and industry best practices. This role also assists with projects that include technical assistance on business pitches, product implementations, product upgrades, and custom solutions.

This Role:

  • Is a manager and a mentor
  • Reports to the Vice President of Account Management
  • Advises and consults on, but does not actively manage, media buying campaigns, analytics, cloud and attribution solutions
  • Is responsible for the overall satisfaction and growth of designated team portfolio
  • Strategizes with Sales, Directors of Strategic Consulting, and the Services Department on account opportunities and Adswerve value enhancement

Essential Duties and Responsibilities:

  • Coach and lead a staff of Account Executives and Account Managers who are strategically aligned with client portfolios to ensure accurate and reliable service at scale
  • Understand the overall portfolio of business objectives and build strong partnerships and lines of communication with VP of Account Management and leadership
  • Responsible for monitoring portfolio growth goals and continuously updating leadership on account accelerators/decelerators
  • Serves as a team escalation point, ensuring timely project launches and issues are identified and promptly resolved
  • Understand the customer concern for issues that arise with campaigns within the portfolio, working with fellow Director of Account Management and Account Directors to develop plans for future prevention and team education to mitigate further occurrences
  • Control the output (quality/quantity) and measurement of your team's responsibilities
  • Monitor and guide Adswerve partner relationships as they correspond to portfolio
  • Assist team with negotiating service contracts and hourly project renewals (as needed)
  • Collaborating with Finance for portfolio projections and planning
  • Act as an educator and thought-leader for your team, proactively staying abreast of GMP product knowledge, system issues, and overall industry trends
  • Regular travel required (may vary depending on portfolio, 1-2x/mo on average)
  • Continuously seek case study opportunities within portfolio

Position Requirements:

  • Team player embracing the overall Adswerve vision and culture
  • Self-starter, quick learner, and a strong sense of integrity 
  • 2+ years of management and/or team leadership experience
  • 5+ years working with and/or selling programmatic digital media buying via DSP solutions (Turn, RocketFuel, DV 360, Trade Desk, Amobee, etc.) and/or Paid Search platform (Google Ads, Search Ads 360, Kenshoo, Bing, Baidu, etc) and/or Social Media & Amazon platform expertise
  • Ability to maintain poise, confidence and professional disposition in high-pressure situations
  • Nimble and analytical problem-solving skills
  • Unrivaled people skills
  • A passion for going above and beyond for your clients
  • Experience with 1:1 client ownership 
  • Experience retaining and growing client relationships through strategic recommendations
  • Outstanding organizational, written and oral communication
  • Excellent personal and professional references.

Preferred Qualifications:

  • 5+ years Advertising and/or Analytics Agency experience
  • Bachelor’s degree, preferably in Marketing/Advertising or equivalent combination of education and experience
  • Proficiency in Google Analytics a plus
  • Assumes a high level of enthusiasm and has an interest in furthering a career at Adswerve
  • Understanding of or experience working with 3rd party ad serving tools and/or rich media ad serving technologies

As a leading Google Marketing and Cloud partner, Adswerve is a team of media and analytics veterans who believe smart marketing is built on data discovery. Formerly two separate entities, Adswerve acquired Analytics Pros in August of 2018 and is now able to provide unparalleled expertise across the entire Google Marketing and Cloud Platforms. With offices in Denver, Seattle and New York, Adswerve helps thousands of digital marketers, data analysts and agencies make stronger connections with their customers through successful data-driven strategies.

Our top-tier partnership with Google provides accelerated growth opportunities and a positive, rewarding environment for employees. We have a vibrant, partnership-oriented corporate culture where employees are respected for their experience, contributions and teamwork. We provide excellent benefits, a fun workplace and promote a fantastic and healthy work-life balance.

Adswerve is an Equal Opportunity and E-Verify Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability. Adswerve will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • Google Cloud PlatformDatabases
    • Google BigQueryDatabases
    • Google AnalyticsAnalytics
    • Google Tag ManagerAnalytics
    • Google Data StudioAnalytics
    • AsanaManagement
    • Google Marketing PlatformCMS
    • SalesforceCRM

Location

Located in the heart of Ballard, our office is next to great restaurants and breweries, close public transit, the Ballard Locks and Golden Gardens.

An Insider's view of Adswerve, Inc.

What’s the vibe like in the office?

Very casual. I have worked for multiple companies and visited other offices. I have never experienced such a relaxed and laid back atmosphere.

Noah

Digital Analyst

What kinds of technical challenges do you and your team face?

The industry is constantly evolving, and as a result, we must always stay on top of the latest tools and methods of accomplishing tasks. Whether it is Google rolling out a new feature that a client is curious about using, or if it is a change to our project management system, we are always cognizant of the changes going on around us.

Noah

Digital Analyst

What are some things you learned at the company?

I've learned a lot of technical skills as well as soft skills. On the technical side, I have learned an incredible amount about Google Analytics, Google Tag Manager, and many other Google tools. On the soft skills side, I have learned what excellent internal and external communication looks like.

Noah

Digital Analyst

What is your vision for the company?

Adswerve is one of the only Google Partners to provide expertise across the entire Google Marketing and Google Cloud Platforms. We recently won “Best Place to Work” awards from Inc. Magazine and the Denver Post. We’ve seen tremendous growth in the organization this past year and will continue to double down on our media and data capabilities.

Clint

Founder, President and CEO

What does career growth look like on your team?

There are a variety of routes that team members can pursue as far as career growth is concerned. Digital Analysts have the ability to become Senior Digital Analysts and then eventually Analytics Managers. Additionally, the company is open to allowing employees to take on new positions within the company.

Noah

Digital Analyst

What are Adswerve, Inc. Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Parking
Pet Friendly
Adswerve Seattle's pet policy is dog friendly daily.
Fitness Subsidies
Adswerve will reimburse up to $40 per month for physical fitness facility or activity, including health club memberships or fees for any class or club that has a physical fitness component.
Professional Development Benefits
Job Training & Conferences
Promote from within
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