About the Company:

Qumulo is the leading file data platform, providing unrivaled freedom, control, and real-time visibility for file data at petabyte scale. Fortune 500 companies, major film studios, and the largest research facilities in the world trust Qumulo to help them innovate with their mission-critical digital files. The Qumulo experience makes file data management simple with continuous new features and a single, easy to use solution in a customer’s data center or in the public cloud. 

Qumulo has a collaborative culture with a strong focus on delivering value to our customers. We are looking for people with a diverse set of experiences to help us fulfill our vision. 

About the Position:

At Qumulo, customers are our magnetic field. In this role you will help lead the team directly responsible for ensuring that our customers are making the best use of their Qumulo systems. With an industry leading net-promoter score, you must have outstanding customer empathy combined with strong team development and operational skills to help us continue to deliver these results as our customer base and team grow. You will also help us continue to build out the business systems and cross-organization processes that provide the team with the data it needs to ensure that our customers are getting the best partnership in their success as possible.

Responsibilities

• Lead, mentor, and motivate the team to focus on the actions that will make Qumulo customers successful in their use of Qumulo products
• In concert with other Customer Success team leaders, build the vision and strategy for the department as the company grows 
• Develop processes and tools to monitor each stage of the customer lifecycle, use these tools for customer outreach initiatives and to drive renewal plans with Sales team 
• Partner with Sales team to provide successful pre-sales Proof of Concepts and evaluations at customer sites
• Support team in providing insights to customers for how Qumulo products can be more effectively used to meet customer needs
• Spearhead the appropriate engagement across sales and product engineering to ensure customer needs are met in a timely manner
• Consistently support team member career development and job engagement
• Continuously drive for improvements to team processes that maximize team effectiveness and team efficiency while ensuring customers are successful using Qumulo storage.

Qualifications

• Track record for working effectively through others to achieve high-level business goals
• Track record for building and fostering a highly collaborative environment
• Able to hold larger team to a high quality standard in a motivating manner
• Able to build a high-level plan starting with ambiguous input from stakeholders and drive that plan to fruition in a timely fashion
• Excellent escalation manager for critical customer issues
• Excellent written and verbal communication skills
• Strong problem solving skills with a can-do attitude
• 5-10 years Previous Customer Service or Customer Success experience
• Success as a leader. Proven ability to attract, develop, and retain top level talent

Employment is contingent upon successful completion of background screening

Qumulo is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.

For more information on our Applicant and Employee Privacy Notice please click on the link below:

http://qumulo.com/applicant-employee-privacy-notice