With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what’s possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information that defines how an organization runs. Today, the world’s most iconic brands and disruptive innovators trust Icertis to fully realize the intent of their combined 7.5 million+ contracts worth more than $1 trillion, in 40+ languages and 90+ countries.

Who we are: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination

About the role:

The General Manager, Strategic Accounts, Customer Advocacy is a sales leadership role accountable for expanding the footprint and driving all expansion revenue in the top Icertis accounts. This includes account management and on-going customer satisfaction and overall Icertis product expansion in this customer segment. This GM will exemplify the customer centric focus of Icertis, by leading a team in this segment that will serve as extensions of our customers and be internal proactive evangelists for the customer to accomplish defined objectives (adoption/usage, KPI’s, product expansion).

When done well, Icertis will yield greater expansion sales from existing accounts in the form of MRR (monthly recurring revenue) and expansion into subsidiaries thus adding net new logos.

This position can be based in our Bellevue, WA HQ/Office or it can be #LI-remote. We offer fully remote options within the US.

What you will do:

• Drive more revenue from existing accounts by creating 3 year account plans that drive up-sell cross-sell and develop opportunities.
• Develop and/or expand relationships within customer base up to VP and C-level Executives.
• Lead strategy and vision conversations at the SteerCo meetings
• Provide coaching and feedback to team and across the organization to deliver ever increasing results.
• Build and Lead a high performing team of Customer Advocacy Directors.
• Ensure customer expectations and obligations are fulfilled and Customer is a net promoter of Icertis and customer stories.
• Be an advocate by working closely with customer and product management to understand new requirements and upcoming product releases.
• Provide leadership to corporate, business and/or regional management regarding the execution of business strategies.
• Identify and understand the customer pain points and propose potential solutions.
• Work closely with internal teams: Professional Services, Engineering, etc. to review customer issues, challenges, and success factors.
• Provide strategic direction and tactical insights to improve customer retention, growth and satisfaction.
• Manage the forecast to ensure accurate data is provided to executive team. 

What you will bring:

• Minimum of 15 years of experience in sales/ account management and minimum of 5 years in an Executive Sales/ Account Management role.
• Experience managing sales for strategic accounts with $20 billion revenues and above.
• Experience is SaaS and Platform sales combined with value selling.
• Must have sales aptitude, relationship building skills, technical mindset, a consultative sales approach, and have been involved in implementation of Enterprise software in a SaaS company.
• Strong leadership with the ability to take control and be self managed
• An undergraduate degree is required. An advanced degree, ideally an MBA, is highly desirable. 

What we offer:

We are committed to the health and well-being of all Icertians, their families, the communities they live in, and our customers. This commitment is represented in the Icertis “Four Rings of Responsibility”: Take Care of Self, Take Care of Family, Take Care of Community, and Take Care of Business, in that order.

To support these commitments, Icertis offers excellent health and welfare benefits, a generous 401k match, and a robust paid time off program. Here are some of the other reasons we’ve been named a Top Company to Work for by Seattle Business Magazine for the fourth year in a row!  

• Stock options and shared ownership in the company 

• Flexible work location (role dependent), with work from home allowance 

• Paid maternity and paternity leave 

• A Week for America – 7 days paid volunteer leave in 2020 to help fight racism 

• 4th of July week off – paid 

• Extensive remote onboarding program and virtual employee engagement events 

This specific role might not be for you, but maybe you have a friend who would be a perfect fit. Please forward this opportunity to anyone who wants to help Transform the Foundation of Commerce!

  #LI-RS1

Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. 

Icertis is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary. 

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