About OpenMarket

We’ve got a pretty good thing going on here at OpenMarket. We’re leaders of a mobile industry that's transforming the way customer obsessed businesses communicate with their customers. Join our team: we're friendly, caring, weirdly tenacious, and fun.

The world’s biggest brands seek us out because we love finding ways to help them make their customers’ lives easier. It’s this obsession with customer experience that helps us develop software, technology and processes that competitors all over the world desire.

OpenMarket Culture

We’re seeking enthusiastic, collaborative, and resourceful people from various backgrounds who know how to get things done. Success comes from our culture, diversity, and dynamic global team, so we value people who are authentic, take ownership, and deliver together. Does this sound like you?

About the Role

OpenMarket is seeking an enthusiastic and dynamic Junior Account Manager who is passionate about working with customers to provide business level guidance. You will work closely within the Sales Organization managing a portfolio of customers to help drive customer retention and expansion growth.

The Junior Account Manager will execute effective account management processes, track and communicate progress, maintain and develop forecasts and grow OpenMarket’s revenues across the full breadth of OpenMarket’s products.

What You'll Be Doing

The Junior Account Manager will serve as the central communication link between customers and company resources all while providing exceptional customer service and facilitating teams within the organization. You’ll work closely with customers to continually evolve the account and ensure continuous customer satisfaction.

Delivering prompt and clear communication to the customer by fielding multiple e-mails and customer requests through multiple channels. Effectively answering customer questions and being knowledgeable about our products, service and our industry.

You’ll help set expectations with customers and provide them guidance and answers to their requests. Fielding questions around their account and looking for selling opportunities to help maintain and grow their account.

What to Bring

• 1-3 years account relationship/ customer service experience.
• Excellent verbal and written communication skills.
• High level of motivation and ability to set challenging objectives and be persistent in pursuing them.
• Strong organizational skills.
• Ability to operate in a highly technical environment, an aptitude, and enthusiasm for understanding complex systems and their applications are essential.

Nice to Have

• Excited to learn new products and services in a rapidly changing environment.
• Self-motivated.
• Mobile, Telecom, Application-to-Person (A2P) Messaging, CPaaS, SaaS experience.

Education/Training

• Bachelor’s degree in a relevant field of study preferred.

You'll Be a Great Fit If

• You love being a part of a small, dynamic, and agile team that encourages you to learn and grow.
• You desire to work with some of the world’s top brands.
• You love finding solutions to interesting problems.
• You welcome having autonomy with complex tasks.
• You are passionate about using your experience and expertise to inspire the team.

Additional Information

Ability to travel as needed.

OpenMarket is an equal opportunity (EEO) employer.

We are unable to sponsor new U.S. work visas at this time.

Employment in this position may be contingent upon successful completion of a criminal and/or credit background investigation.