Manager, Account Management at OfferUp

| Bellevue
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OfferUp is dedicated to building the simplest and most trustworthy way for people to buy and sell in their communities. Every year, millions of people use OfferUp to buy and sell locally, resulting in billions of dollars of local commerce. As the largest mobile marketplace for local buyers and sellers in the U.S., our iOS and Android app has been in the top five most popular shopping apps lists for more than three years. Join us as we build the marketplace of the future and reinvent local commerce by helping consumers uncover value through simplicity and trust. 

At a Glance

  • 85M+ Downloads
  • Geekwire App of Year
  • 15+ percent of adults in key markets like Los Angeles, Seattle, Miami and Las Vegas use OfferUp every month 

About the role:

OfferUp is seeking an experienced Manager, Account Management to help scale the Auto’s Vertical, and possible new verticals in the future. If you are a confident, self-starter leader who enjoys building relationships and helping team members achieve success, this is the role for you.

Here’s more of what you will get to do:

  • Partner with Sales, Onboarding, Tools, and other cross-functional teams to manage new and/or ongoing initiatives to drive growth
  • Determine key business needs and operational improvements by creating and managing actionable plans. 
  • Coach and develop Account Managers to increase effectiveness and help deliver value to our customers through weekly 1:1’s
  • Manages more complex transactions, either directly or through escalations utilizing JIRA, Salesforce, Zuora, Zendesk or other 3rd party tools.
  • Communicating with the team on expectations and hold them accountable to those expectations
  • Manage multiple projects at the same time and prioritize current workload with to ensure project deliverables are met
  • Collaborate with Product, Research, and Business Operations to ensure the learnings are incorporated in the overall business direction
  • Ensure all hiring needs are met for the team and manage a pipeline of candidates by self-sourcing, forecasting, and qualifying candidates
  • Monitor and analyze team inputs/outputs usage of our product
  • Build and update reports for Partners and internal team
  • Lead by example and demonstrate the company’s operating principles and values

You’ll thrive in this role if you have:

  • 2+ years of previous management experience
  • 5+ years of proven Account Management, Customer Support, Vendor Management, Customer Success, or New Business Development or other relevant experience
  • Strong leadership skills with an ability to influence others in the team.
  • Track record of exceeding new business, account growth, and churn targets
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
  • Experience in delivering client-focused solutions based on customer needs
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Ability to prioritize among competing tasks
  • Understanding the art of selling to busy, no-nonsense business owners while developing relationships for long-term success

Helpful, but not required:

  • Multi-lingual; Spanish-speaking a big plus
  • Experience in Microsoft Office Suite, Google Apps, Salesforce, Zuora,, Excel, Google Applications and other reporting tools including B.I. Tools, Tableau

OfferUp is changing the way people buy and sell locally and we’ve built a dynamic team to do it. To learn more about what it’s like to work at OfferUp, check out our blog: https://blog.offerup.com/tagged/culture

OfferUp provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, OfferUp complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.

OfferUp expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of OfferUp’s employees to perform their job duties may result in discipline up to and including discharge.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • RedisDatabases

Location

Nestled just south of downtown Bellevue with quick access to local highways- perfect to walk out to our daily foodtrucks or around Mercer Slough Park.

An Insider's view of OfferUp

What's something quirky about your company?

This may seem silly, but we have a 90lb MMA dummy our CEO bought and named Pat. On a daily basis, someone will take Pat and figure out creative ways to scare some folks in the office. How do I know? I am Pat.

Pat

Office Morale Booster (Ex-MMA Trainer)

What does your typical day look like?

One of the great things about OfferUp is that no two days look the same. The only thing you will see me do every day at the same time is plank at 3 p.m. with my team. Otherwise, who knows?

Julien

Software Development Engineer

What makes someone successful on your team?

Like many engineers, one of my favorite parts of being in tech is using my creativity and logic to create something new, especially here at OfferUp where what we create has the ability to help the environment and enable people to support their own businesses.

Alesha

Software Development Engineer

What is your vision for the company?

OfferUp will continue to be the premier local mobile marketplace for buying and selling, but there will likely be more and better e-commerce opportunities with the onset of new delivery technologies. OfferUp has such unique purpose and is leading the transformation of how consumers buy and sell locally. I'm delighted to be a part of the team.

Rodrigo

Chief Financial Officer

How would you describe the company’s work-life balance?

Work/life balance is fantastic at OfferUp, especially for a startup! Sure, there are some days you may need to stay late- but everyone is pitching in here and understands the importance of recharging and resetting.

Deanna

Recruiter

What are OfferUp Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Lunch provided on Tuesdays and Fridays!
Parking
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Diversity Program
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