Manager, Account Management at Pushpay

| Redmond
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Pushpay exists to bring people together by strengthening community, connection, and belonging. As the leading provider of mobile apps and giving technology to churches, schools, and nonprofits; Pushpay helps organizations and their communities stay connected anytime, anywhere.  

We recently announced the exciting news of Pushpay and Church Community Builder merging together to deliver a best-in-class fully integrated church management system (ChMS), custom community app, and giving solutions for organizations in the faith sector. The combination of our two companies gives us complimentary world class solutions for our customers and aligns strongly with Pushpay’s core strategy of providing innovative, market-leading solutions for customers.


About the Team:

Lead a team that strengthens and renews the ongoing partnerships we have with our amazing customers. The Account Management team delivers a world-class experience to our customers through thoughtful and strategic communication and advocacy.


About the Position:

At Pushpay, the Manager of Account Management plays a key role in leading a team of growth-oriented Account Managers focused on expanding accounts and providing amazing service. The ideal candidate is a proven leader with a track record of managing teams to success. This includes coaching, motivating, and developing their people to reach individual, team, and company goals.

 

Responsibilities: 

  • Recruit, train and lead a team of Account Managers.
  • Develop both the long-term vision and strategy for the team and drive progress toward key metrics.
  • Help your team to meet or exceed quarterly revenue targets.
  • Be accountable for increasing revenue, managing day-to-day operations, and scaling the team.
  • Coach, mentor and guide the team in developing consultative and solution-based account management and sales skills.
  • Lead the team in learning how to understand and recognize the customer’s unique business challenges and objectives.
  • Determine key business needs and operational improvements by creating and managing actionable plans.
  • Effectively work cross-functionally across the organization and partner with Sales, Onboarding, Tools, to manage new and/or ongoing initiatives to drive growth.
  • Inspire, motivate and enable individual development to promote career growth of direct reports.

Basic Qualifications / Requirements: 


  • Bachelor’s degree in relevant discipline or equivalent work experience
  • 6+ years in sales or account management (experience within a SaaS and/or subscription-based software model is preferred but not required)
  • 3+ years of people management experience
  • Experience leading sales and/or account management and operations in a high-growth technology environment

Preferred Skills:

  • Knowledge and/or experience in the faith vertical is a plus but not required
  • The ability to thrive as a leader in a fast-paced and ambiguous environment and lift up your team in the process
  • Exceptional data instincts; analyze, report, and identify opportunities through strong data driven insights to make successful business decisions
  • Ability to hire, train and coach a high-performance account management team
  • Ability to support the account managers’ efforts through strategic advice on account strategies
  • Demonstrated ability to problem solve quickly and effectively
  • Excellent verbal and written communication and presentation skills
  • Ability to manage multiple projects and meet deadlines
  • Strong communication and interpersonal skills; demonstrated ability to positively impact and influence
  • Proficiency in Salesforce, Word, Excel, PowerPoint, and Google platforms

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • MySQLDatabases
    • AWSDatabases
    • NoSQLDatabases
    • DynamoDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • WrikeManagement
    • SalesforceCRM
    • MailChimpEmail
    • MarketoLead Gen

Location

Tech-savvy suburbia, walking distance to Whole Foods, Poke, and Chipotle!

An Insider's view of Pushpay

What’s the vibe like in the office?

The vibe in the office is the most positive I've ever worked in! It's an environment where my teammates are willing to sacrifice their own time to help me achieve my goals and targets. It's wonderful knowing that others care about me and I would consider my coworkers my friends.

Champ

Account Executive

What does your typical day look like?

I get to help anyone and everyone to get their work done. If they have any issues, I come help get it fixed for them. I feel like a superhero because I get to run around saving people's days. I am always here to help!

Dale

IT Support Analyst

How has your career grown since starting at the company?

Starting out in Sales, I learned a ton about the Pushpay product and loved sharing about it with customers. Now, three positions later, I'm a Recruiter finding talent for Pushpay! I love how much support I received from leadership when I shared with them my aspirations.

Norah

Recruiter

How do you empower your team to be more creative?

We have worked hard to create an environment where people are encouraged and expected to think outside of the box. We value bold ideas and empower our people to speak up, fostering the kinds of discussions required to generate creative solutions. We’re always searching for exceptional strategists, technologists, and communicators!

Molly

Chief Customer Officer

What is your vision for the company?

Our focus was to become the #1 partner to the US faith sector through strengthening community, connection and belonging. Today we serve over 7,900 churches, delivering world-leading custom apps, giving and donor management services. Our vision remains the same, expanding our SaaS services that help communities all around the world to thrive!

Bruce

CEO

What are Pushpay Perks + Benefits

Pushpay Benefits Overview

Picnics, BBQs, morale events, and more! This is just a snapshot of what you can expect after coming onboard. With quarterly wellness events ranging from fun runs to volunteer days, you'll be able to work hard and play hard at Pushpay.

Culture
Volunteer in local community
Pushpay Cares: Our employee led program aligned to our core value of Generosity: opportunities for Pushpay employees to give back to their communities.
Friends outside of work
Eat lunch together
Intracompany committees
WLEAD: Enabling inclusion in the workplace. Women’s Leadership Exploration & Development An Employee Resource Group for women & men
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Pushpay participated in the Tough Mudder event for 2 years in a row!
Retirement & Stock Options Benefits
401(K)
401(K) Matching
100% vested after 2 years, matching at 4%.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 8 weeks of paid parental leave for the primary caretaker. Pushpay also provides 2 weeks of leave for the secondary caretaker.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Company sponsored family events
Pushpay sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
Pushpay employees receive between 10 and 20 days per year of paid time off based on years of service.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Ping Pong table!
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted At team's discretion.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Pushpay hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within

Additional Perks + Benefits

Pushpay focuses on continually improving our employees' experience. We are always adding new perks and benefits!

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