Manager, West Coast Account Management - Startups at PitchBook

| Seattle
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At PitchBook we work to provide global professionals with comprehensive data on the entire venture capital, private equity and M&A landscape so they can discover and execute opportunities with confidence. We credit our success and rapid growth to our cutting-edge products, customer centered attitude and ability to embrace and drive change.

In just over a decade, PitchBook has reached over 1,300 global employees with offices worldwide, and we're not slowing down! Consistently recognized as a Best Place to Work, our culture is at the heart of our success and is driven by excellence, inclusion and fun. At PitchBook we're committed to fostering an open and collaborative work environment.
About the Role:

The Customer Success Team at PitchBook drives relationship management, business development and ensures our customers are KING! PitchBook is looking for a highly motivated Manager of West Coast Account Management with a passion for technology and an interest in the private equity and venture capital industry. 
At PitchBook we work closely together to bring the most accurate, comprehensive data library available to the private equity and venture capital markets. Working at PitchBook means leveraging your skills, your passion, and your desire to accomplish big things and have some fun while you are at it!
The Manager of West Coast Account Management - Startups will lead a growing team of Account Managers while having ownership of personnel development, team leadership, customer retention and growth.
Primary Job Responsibilities:

  •  Will lead and inspire a team of Account Managers by fostering an environment that empowers personal and organizational growth
  • Responsible for the retention and growth of a large book of startup accounts managed by their direct reports
  • Identify and drive key objectives and results for the team
  • Maintain a regular cadence of 1:1s with each team member to recap performance, identify improvement opportunities and support career development
  • Serve as a point of escalation for critical client questions and coordinate with direct reports to resolve all client issues including negotiation support and approval of proposal terms
  • Strives to perfect new startup client onboarding, to improve the startup customer experience, and prevent churn
  • Works collaboratively and strategically with the Senior Leadership Team to improve startup account retention, customer health, and grow total spend of startup client accounts
  • Design and deliver ongoing team trainings on PitchBook's offerings to ensure AMs are well-equipped to retain and grow their books of business
  • Participate and contribute to Customer Success Leadership meetings
  • Continuous innovation in how startup customers can utilize the PitchBook platform
  • Goes above and beyond to ensure customer satisfaction;
  • Grows the startup customer lifetime value
  • Is a team player and enjoys working as a part of a global, close-knit team
  • Support the vision and values of the company by setting an example and demonstrating desired behaviors
Skills and Qualifications:
  • 3+ years of experience in either account management, customer success, or sales
  • 1+ years as a manager with direct reports
  • Four-year college degree
  • Excellent written and oral communication skills with a keen eye for detail
  • Relentless drive to ensure "Customers Are King"
If you are ready to start the conversation about how you might contribute to all the happenings at PitchBook, submit your resume today! PitchBook appreciates and respects diversity, and as such, we are an equal opportunity employer.
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Technology we use

  • Engineering
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Location

Located just blocks away from Pike Place Market and historic Pioneer Square, our headquarters boast stunning mountain views

An Insider's view of PitchBook

What are some social events your company does?

I love that PitchBook makes a constant effort to put on fun creative events that keep us connected (even during covid!). In office, we have annual company events like the Mariners game, Ping Pong Tournament, and Wine + Chocolate Tasting where I was always able to meet folks from different departments with who I would never normally cross paths with

Jessie

Business Development Associate

What does your typical day look like?

UX Designers at PitchBook actively work on one main project at a time, but could be supporting multiple projects in development. I usually spend some time each day answering any questions that our development team has on in-flight projects and iterating designs if necessary. Every day is different as I’m constantly solving new problems.

Nitaya

User Experience Designer

How does the company support your career growth?

PitchBook made it a priority to support my growth by understanding my aspirations and aligning a plan to get me there. My vision was to be in a leadership position and PitchBook motivated me to achieve this by providing me with tremendous resources, guidance, and opportunities to push myself and succeed.

Nitin

SR. Research Associate

How do your team's ideas influence the company's direction?

One of PitchBook’s core values is to embrace and drive change, which in turn promotes a scrappy, entrepreneurial working style and allows individual contributions to influence the direction of the company. We see examples of this every day from launching a weekend version of our newsletter to optimizing customer onboarding processes.

Amy

VP of People

How do you collaborate with other teams in the company?

I work on the accounts receivable team at PitchBook, which involves extensive collaboration with other teams to obtain and update client billing information, reconcile expenses and complete compliance forms. My role requires me to work closest with customer success and outside sales to improve processes for invoicing and error prevention.

Lewis

Accounts Receivable Specialist

What are PitchBook Perks + Benefits

PitchBook Benefits Overview

Health and wellness: We offer health and life insurance, generous time off and paid parental leave, retirement plans with a substantial company contribution, transportation assistance and more.

Career development: We offer VC, PE and M&A industry training, tuition reimbursement programs, annual education stipend, and more.

Good vibes: We offer an open work environment, team-building and company-wide events, sponsored volunteer opportunities, referral bonuses and more.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Some Meals Provided
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Customized development tracks
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