We started Knock to solve problems we faced ourselves as consumers: the process of renting an apartment sucked. It was disorganized, time consuming, and frustrating. It seemed landlords were stuck in the past and didn’t understand how to use technology to their advantage. But the problems and solutions seemed obvious to us, and we had a vision for what a better experience should be. After validating our insights with a few early customers (who became investors) we got to work partnering with real estate companies to deliver on turning that vision into reality.

Five years later, we have helped our property management customers find homes for millions of renters. We’ve developed an industry-defining SaaS platform that automates marketing, accelerates sales, lifts customer retention, and delivers critical business insights that help our customers operate their business. Our customers trust us to deliver the consumer experiences and business applications that are essential to their bottom line. The proof is in our 10x revenue growth over the past two years, in addition to our numerous industry awards. In March of 2019 we announced we raised a $10m Series A round to continue to accelerate growth and product development, led by Madrona Venture Group: https://www.geekwire.com/2019/madrona-leads-10m-round-knock-crm-communications-service-apartment-landlords/

The real estate industry is continuing to undergo an incredible technology transformation, and Knock is one of the companies driving innovation and shaping the way an entire vertical works. But even with a number of accomplishments in our past, we continue to push our vision forward and build the solutions of the future. We are on a mission to modernize the way property management companies run their businesses, by delivering the tools and insights to optimize all aspects of their sales and marketing operations. Practical uses for applied machine learning, connected IoT devices, and AI powered communication technology are all in our future here at Knock. It's a fun space with interesting problems, and provides all kinds of opportunities to get creative and build solutions our customers simply haven't seen or thought of before. If this sounds exciting, we want to hear from you!

About Our Sales and Go-To-Market Team

The Knock Sales and Go-To-Market team is a high energy group that loves connecting the industry with the leading business solutions. We enable our customers to understand the occupancy dynamics of their portfolio, and then what they should do across marketing, sales, retention, and operations to ensure they maximize their business results. And we don’t just show them what they need to do - we help them take direct action within our product! Whether it’s automating marketing campaigns, streamlining communications through automation and centralized dashboards, or running effective renewal initiatives (half of renters move out!), Knock is the place where our customers get their work done. The Sales and Go-To-Market team spans across sales, solutions engineering, implementation, new customer launch and growth, ongoing account management, product training, and ongoing support. We take a comprehensive approach to ensuring our customers are able to realize value throughout the customer lifecycle.

About the Role

The Sales Enablement and Support Specialist is dedicated to working with our sales executives at all levels and all locations to ensure they have the resources, training, support, and information to succeed. You will help to plan and execute solutions to address those needs including new hire on-boarding, on-going training, sales support, and building resources.

Key Responsibilities

• Create, support and handle the knowledge transfer of sales messaging to enable the sales force to have consistent, effective and engaging sales conversations with prospects and customers at each stage of the sales cycle
• Develop and implement training strategy, program and curriculum for the sales organization that increases the sales team's productivity and performance
• Coordinate with sales leadership to review adherence to sales process and methodology and build individualized plans to optimize use and effectiveness
• Create and conduct new hire sales on-boarding (Role Plays, Sales Tools, Exam Reviews, etc.)
• Become a go-to sales support person for the sales team to contact when they need assistance navigating processes, contracts, tools, and other needs that they may have
• Work closely with Marketing and Product management to ensure readiness and training for the launch of new products and general product releases, including positioning and messaging training for the entire Sales organization

Required Background, Experience and Skills

• Minimum of 3 years experience in a role that involves training / sales enablement for a quota carrying sales organization
• Sales methodology training preferred
• Salesforce experience

Knock Benefits

• Health, Dental & Medical Insurance
• Flexible Time Off & Paid Company Holidays
• Gym Membership
• Stock Options
• Commuter Benefit Options
• Equipment provided
• Team events
• Free Lunch Fridays!

At Knock we don’t discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status. We welcome all types!